• Refreshing/resigning customer contract agreements • Renew existing customers in the final year before evergreen status. • Renew existing customers in evergreen or without a current contract agreement • Renew acquired customer agreements. • Modify agreements based on usage changes. • Clean up all customer data to support fulfillment activities. • Managing account linkage for new owners and chain store transfers. • Renew agreement with new owners. • Refresh/correct linkage of stores between “company” and “franchisee” status. • Update/correct key chain store data to support fulfillment activities. • Forward/communicate key information to internal clients • Saving current customer agreements. • Work with disgruntled customers to resolve problems and save business. • Work with internal functional heads to follow-up on agreed customer actions and problem repairs. • Think proactively using business findings to troubleshoot future potential problems and correct before business is lost or threatened. • Adding Equipment to customer agreements. • Assist customers who are in need of additional equipment from our product assortment with an emphasis on life safety equipment. • Ability to upsell where applicable and bundle equipment options. • Follow all selling rules related to new equipment additions and contract renewals. • Seek opportunities in every customer interaction to upsell new products and services. • Manage caseload and ensure cases are updated with notes and emails as applicable. • Use of Formstack to send out and manage contracts that need to be signed by customer. • Create contract packages for processing according to contract administrator rules. • Remain current with customer interactions via email and phone. • Daily, weekly, monthly reporting as required to support performance management routines.

• Provides in-person guidance and support to the providers, care teams, and affiliates in clinical integration initiatives that supports the quadruple aim and allows the organization to thrive in a value-based health care model. • Completes In person and virtual rounds in the practices on a regular basis to communicate status reports, key drivers of change, leading or lagging indicators, and providing insights to providers and practices • Manages the review of clinical outcomes, patient panel management, and performance metrics for affiliates and employed physicians in the assigned market or Region’s network • Partners with providers and care team members to implement evidence-based protocols and other improvement initiatives based on the insights, monitors ongoing progress, document supports, identify resources, and engages care delivery team • Maintains being a professional role model in practice transformation and under leadership guidance, effectively engages and educates regional stakeholders on the elements, measures, tasks, and tools to be used to support various practice improvement activities • Conducts provider orientation and facilitates onboarding and offboarding of providers into the assigned network as related to panel management and other Clinical Integration key initiatives • Supports, encourages, and works closely with providers, their care teams and regional practice leaders to implement process and quality improvement activities and workflows necessary for successful participation in value-based agreements • Collaborates with Regional and practice staff to facilitate the market implementation of assigned network initiatives and facilitates process improvement activities in support of Clinical Integration initiatives • Conducts chart audits in support of annual quality composite audits with Affiliates not on Epic in support of Mercy Health Select and any other future distributions and chart reviews or quality audits under the direction of System or Regional clinical leadership for the purposes of supporting quality patient care and success in current and future initiatives • Facilitates provider remediation tracking and activities in collaboration with assigned network leadership and the assigned medical and quality leadership • Effectively engages in relationship management to support the ministry outcomes and delivery of care

Role Description Atlas Workplace Services are looking for an experienced Performance Manager to oversee, monitor and continuously improve contract performance for our client. This is a key cross-functional role, driving a standardised approach to performance excellence across operational and administrative teams. Reporting into the Contract Manager, you will work closely with Account Management and Coordination functions to deliver high-quality service outcomes, support continuous improvement, and ensure contractual, financial and client expectations are consistently met. Key Responsibilities - Produce, manage and analyse operational performance reports and dashboards across contracts and business functions. - Monitor delivery against KPIs and SLAs, providing clear insight and actionable recommendations. - Oversee PPM and PPM remedial performance reporting, ensuring statutory and non-statutory maintenance targets are met. - Oversee reactive works performance, ensuring works are managed end-to-end in line with agreed SLAs. - Identify performance trends, carry out root cause analysis and implement preventative improvement measures. - Work with operational and coordination managers where performance is below expected levels, supporting corrective action. - Support mitigation of financial risk and contribute to fiscal performance analysis and forecasting. - Ensure all PPM purchase orders are in place and aligned with contractual and planning requirements. - Create weekly internal performance reports, ensuring focus on priority risk and improvement areas. - Support monthly, quarterly and annual client reporting with robust analysis and clear narrative. - Review actions arising from client meetings, ensuring completion and follow-up. - Act as a subject matter expert for reporting and data analysis, training and supporting other team members. - Drive improvements to company processes to support evolving business needs (e.g. PTW, reporting, governance). - Carry out site visits when required to build strong client relationships and stakeholder confidence. - Act as a client point of contact for specific performance-related tasks when required. - Contribute positively to the FM team culture and comply with all Health & Safety requirements. - Undertake any other reasonable duties as directed by your line manager. Qualifications - Strong experience in FM contract performance, reporting or operational analysis. - Confident analysing data, identifying trends and translating insight into practical actions. - Solid understanding of PPM, reactive maintenance, KPIs and SLAs within a facilities management environment. - Comfortable working cross-functionally with operations, coordination and account teams. - Excellent communication and stakeholder management skills. - Proactive, detail-oriented and improvement focused. - Willing and able to travel nationally as required. Requirements - GSCE in English and Maths or Equivalent. - Strong data analysis skills that can be used to drive change and improvement. - Ability to present and implement effective solutions to day-to-day, short and long term challenges. - Previous experience working with CAFM systems in the FM industry. - Strong interpersonal skills with key stakeholders at all organisational levels in verbal & written communications. - Strong IT skills in Microsoft Office, particularly Excel and Visio, with the ability to create and manipulate reports. - Previous experience presenting data and reports both to internal and external stakeholders (Desirable). - Ability to work independently and proactively. Company Description At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.

• Manage the overall vendor management program • Ensure applicable meetings are scheduled with the vendors and tracking of outstanding action items to their completion • Ensure management is aware of any serious deficiencies with the vendors and outlining and managing the corrective action plan • Drive adherence to established processes and demonstrate agility to meet Vendor Management program requirements • Maintain proper identification of regulated service providers subject to GxP controls at the account, and enforce change management of these vendors at the account • Support preparation of required vendor qualification documentation • Escalate risks throughout the organization appropriately • Identify and drive best practices and standardization • Lead and direct process and program improvement • Manage the process that enables vendors to be included within the VM program • Serve as point of escalation for issues related to vendor performance • Assist and lead when applicable communications, processes, reporting, and program outputs to management • Act as a central point of contact between JLL and vendor and be able to manage all levels of stakeholders to create success • Drive ongoing process improvement to deliver increasing operational efficiency