• Provides in-person guidance and support to the providers, care teams, and affiliates in clinical integration initiatives that supports the quadruple aim and allows the organization to thrive in a value-based health care model. • Completes In person and virtual rounds in the practices on a regular basis to communicate status reports, key drivers of change, leading or lagging indicators, and providing insights to providers and practices • Manages the review of clinical outcomes, patient panel management, and performance metrics for affiliates and employed physicians in the assigned market or Region’s network • Partners with providers and care team members to implement evidence-based protocols and other improvement initiatives based on the insights, monitors ongoing progress, document supports, identify resources, and engages care delivery team • Maintains being a professional role model in practice transformation and under leadership guidance, effectively engages and educates regional stakeholders on the elements, measures, tasks, and tools to be used to support various practice improvement activities • Conducts provider orientation and facilitates onboarding and offboarding of providers into the assigned network as related to panel management and other Clinical Integration key initiatives • Supports, encourages, and works closely with providers, their care teams and regional practice leaders to implement process and quality improvement activities and workflows necessary for successful participation in value-based agreements • Collaborates with Regional and practice staff to facilitate the market implementation of assigned network initiatives and facilitates process improvement activities in support of Clinical Integration initiatives • Conducts chart audits in support of annual quality composite audits with Affiliates not on Epic in support of Mercy Health Select and any other future distributions and chart reviews or quality audits under the direction of System or Regional clinical leadership for the purposes of supporting quality patient care and success in current and future initiatives • Facilitates provider remediation tracking and activities in collaboration with assigned network leadership and the assigned medical and quality leadership • Effectively engages in relationship management to support the ministry outcomes and delivery of care

Role Description Atlas Workplace Services are looking for an experienced Performance Manager to oversee, monitor and continuously improve contract performance for our client. This is a key cross-functional role, driving a standardised approach to performance excellence across operational and administrative teams. Reporting into the Contract Manager, you will work closely with Account Management and Coordination functions to deliver high-quality service outcomes, support continuous improvement, and ensure contractual, financial and client expectations are consistently met. Key Responsibilities - Produce, manage and analyse operational performance reports and dashboards across contracts and business functions. - Monitor delivery against KPIs and SLAs, providing clear insight and actionable recommendations. - Oversee PPM and PPM remedial performance reporting, ensuring statutory and non-statutory maintenance targets are met. - Oversee reactive works performance, ensuring works are managed end-to-end in line with agreed SLAs. - Identify performance trends, carry out root cause analysis and implement preventative improvement measures. - Work with operational and coordination managers where performance is below expected levels, supporting corrective action. - Support mitigation of financial risk and contribute to fiscal performance analysis and forecasting. - Ensure all PPM purchase orders are in place and aligned with contractual and planning requirements. - Create weekly internal performance reports, ensuring focus on priority risk and improvement areas. - Support monthly, quarterly and annual client reporting with robust analysis and clear narrative. - Review actions arising from client meetings, ensuring completion and follow-up. - Act as a subject matter expert for reporting and data analysis, training and supporting other team members. - Drive improvements to company processes to support evolving business needs (e.g. PTW, reporting, governance). - Carry out site visits when required to build strong client relationships and stakeholder confidence. - Act as a client point of contact for specific performance-related tasks when required. - Contribute positively to the FM team culture and comply with all Health & Safety requirements. - Undertake any other reasonable duties as directed by your line manager. Qualifications - Strong experience in FM contract performance, reporting or operational analysis. - Confident analysing data, identifying trends and translating insight into practical actions. - Solid understanding of PPM, reactive maintenance, KPIs and SLAs within a facilities management environment. - Comfortable working cross-functionally with operations, coordination and account teams. - Excellent communication and stakeholder management skills. - Proactive, detail-oriented and improvement focused. - Willing and able to travel nationally as required. Requirements - GSCE in English and Maths or Equivalent. - Strong data analysis skills that can be used to drive change and improvement. - Ability to present and implement effective solutions to day-to-day, short and long term challenges. - Previous experience working with CAFM systems in the FM industry. - Strong interpersonal skills with key stakeholders at all organisational levels in verbal & written communications. - Strong IT skills in Microsoft Office, particularly Excel and Visio, with the ability to create and manipulate reports. - Previous experience presenting data and reports both to internal and external stakeholders (Desirable). - Ability to work independently and proactively. Company Description At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.

• Manage the overall vendor management program • Ensure applicable meetings are scheduled with the vendors and tracking of outstanding action items to their completion • Ensure management is aware of any serious deficiencies with the vendors and outlining and managing the corrective action plan • Drive adherence to established processes and demonstrate agility to meet Vendor Management program requirements • Maintain proper identification of regulated service providers subject to GxP controls at the account, and enforce change management of these vendors at the account • Support preparation of required vendor qualification documentation • Escalate risks throughout the organization appropriately • Identify and drive best practices and standardization • Lead and direct process and program improvement • Manage the process that enables vendors to be included within the VM program • Serve as point of escalation for issues related to vendor performance • Assist and lead when applicable communications, processes, reporting, and program outputs to management • Act as a central point of contact between JLL and vendor and be able to manage all levels of stakeholders to create success • Drive ongoing process improvement to deliver increasing operational efficiency

Role Description Postmedia is looking for an Account Manager to join our team, which develops digital and print advertising campaigns for a wide variety of clients. We are a growing team and foster a collaborative team approach in all that we do, working both locally and with other product, strategy and fulfillment teams across the country. The ideal candidate is experienced in digital media marketing, has likely held an account management role with an agency, is hyper-organized, comfortable analyzing data/trends and a highly effective communicator. You collaborate well across internal teams and are comfortable expanding your role parameters as needed to get the job done. And above all, you are skilled at earning the trust of clients by displaying an understanding of their business needs and the right solutions to meet them. What You'll Do - Develop, manage and grow a specific set of accounts - Build and maintain strong client relationships - Manage post-sale initial onboarding, as a liaison between client and internal fulfillment teams to ensure proper campaign setup with a focus on making the process as easy as possible for the client - Track account health to identify cancellation risk and actively work to eliminate that risk via creative solutions - Drive resolution of customer concerns and provide feedback to Sales and/or Product teams - Guide and manage production, development, admin and creative requirements - Responsible for day-to-day client activity, status meetings and communication - Provide highly responsive product, technical and creative support - Develop and deliver program performance presentations and lead strategic discussions - Ensure campaign strategies are implemented on time and adjust or redirect strategies as needed - Analyze campaign performance metrics and develop recommendations based on data - Provide client training to improve utilization of campaign elements and use reporting features, including any applicable reports or dashboards detailing program performance - Support the vision of the company directors/partners Qualifications - Account experience having worked on 20+ large and small accounts - Excellent Customer Service Skills - Ability to be flexible in a changing work environment and work well under pressure - Skilled at earning the trust of clients by displaying and understanding their business needs and the right solutions to meet them - Comfortable expanding your role parameters as needed to get the job done - Skilled at analyzing data and deriving/communicating insights to meet clients objectives - Strong communications skills; both written and oral - Strong analytical and problem-solving skills - Superior ability to manage and organize multiple projects and deadlines - Provide strategic guidance on identifying and engaging with media, analysts and influencers - Ability to work independently as well as in a team environment - Advanced knowledge of Digital Strategy along with a competent level of technical ability - Be informed and able to discuss digital trends and current industry issues - Be aware of and able to articulate client’s digital strategy - Google Analytics experience and/or certification - AdWords Certification and familiarity within the Google framework is a plus Compensation - Salary: $46,493 - $64,108 Base + Uncapped Variable Compensation