ATLAS

• Collaborate closely with the marketing function • Build and maintain the connections between our database / BI tools and the ESP so customer attributes and behavioral events flow in reliably and are available for targeting. • Build segmentation and targeting logic so any list can be pulled and any send targeted without manual data work. • Configure the template system – a well-structured set of dynamic marketing and transactional templates so global changes propagate cleanly across the program. • Build automated lifecycle flows that run consistently without ongoing team intervention. • Configure easy-to-pull reporting on standard email performance metrics. • Set up QA and deliverability – catch rendering issues before they ship, test across major email clients, and maintain sender reputation. • Document the system and train the marketing function so they can build and send campaigns on their own.

• Be a valued and trusted member of the Atlas Legal Department. • Primarily responsible for overseeing and managing all phases of complex engineering, construction, commercial, employment, and certain personal injury/auto/property damage litigation and claims, including early dispute resolution, discovery, motions, trial preparation, and post-trial matters. • Act as the point of contact for litigation, claims, and employment law matters, partnering and coordinating with other members of the Legal Department and the Company. • Engage, manage, and work directly with outside counsel on litigation matters, including selecting and coordinating with outside counsel, managing legal budgets, and driving case strategy. • Draft, review, and negotiate pleadings, motions, settlement agreements, and other case documents. • Conduct internal investigations, perform legal research, issue and manage litigation holds, manage third party subpoenas, and manage the discovery process, including the production of documents, deposition preparation, and responding to discovery requests. • Communicate routinely and work directly with insurance companies in the handling of litigation matters. • Advise the Company, with the assistance of outside counsel as necessary, on employment related issues and obligations, including internal disputes, wage and hour compliance, and development of HR policies. • Support the health & safety team with OSHA and other regulatory and policy matters, working with outside counsel as necessary. • Deliver practical, business-oriented legal advice with a focus on meeting the Company goals in a legally compliant manner. • Collaborate with other members of the Legal Team to continuously improve the Legal Teams processes and operations. • Assist and support other members of the Legal Department as needed.

Role Description We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time. What you’ll do - Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip support. - Leverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their own. - Handle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition. - Keep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fast. - Maintain spotless booking records and airtight follow-through: nothing falls through the cracks. Qualifications - You have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time. - 3+ years in luxury travel, high-end hospitality, or a concierge environment. - Fast, organized, and calm when everything is happening at once. - A natural communicator who matches the tone and expectations of sophisticated, demanding clients. - Available for rotating shifts including evenings and weekends. How success is measured - Member satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits. - Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error. - Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation. Why Atlas We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.

Role Description Atlas Workplace Services have a great opportunity for a Contract Manager, with experience in Hard & Soft Services to join our team working remotely with regular travel to our head office in Milton Keynes and our clients' national portfolio. The Contract Manager role has the responsibility for the P&L, operational management and delivery of a range of leading facilities management services across the clients estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Atlas Workplace Services. This includes: - Overseeing and managing customer interfaces. - Ensuring a high profile and positive image of the Atlas business. - Working with the Account Managers/Engineering team to ensure efficient, cost-effective solutions are achieved across all disciplines. - Managing the area team's operational performance, driving improved utilization and productivity to achieve agreed key performance indicators across the group contract portfolio. Principle Duties and Responsibilities - Responsible for operational delivery of the M&E services for the National property portfolio under the clients account. - Ensure effective and strong client relationships are maintained at all times at all levels. - Full P&L responsibility plus all variable and project works. - Ensure contract compliance at all times ensuring all contract deliverables are undertaken in the agreed and contractual timescales. - Ensure statutory compliance at all times across a portfolio of buildings and all remedial and corrective actions are actioned. - Ensure Group Health & Safety Policy is embedded into day-to-day regional operations and that unacceptable behavior is challenged and rectified. - Deliver, monitor and record cultural training to align with both Atlas Workplace Services and the clients business. - Identify team training requirements and arrange for these to be delivered through Atlas Workplace Services's training processes. - Organise and conduct employee appraisals, job chats, personal development plans and succession planning as required in the role. - Provide sound technical advice; where the remit requires specialist advice ensure an appropriate person or subcontractor is selected and utilised to fulfill the requirement. - Utilise all reports and data needed to make sound business decisions. - Manage your team within given budget and control costs - to include overtime, material and sub-contractor spend taking full ownership of the account profit and loss, forecasting and annual budgets. - Collate and produce all management information required for the customer and review at scheduled customer and internal performance meetings. - Provide effective communication and support to the wider engineering and compliance business. - Develop relationships with other stakeholders, to monitor and implement cost-saving initiatives by combining resources and reducing effort. - Manage effective recruitment processes at an area level by working with the Recruitment Manager and appropriate service lead to ensure minimum staff turnover and ensure that skills and required qualifications, within the team, to support the self-delivery model. - Pro-actively identify opportunities for progression or growth within the current account. - Ensure that timesheets are submitted in a timely manner and are correct. Review and approve overtime requests where applicable. - Perform any other reasonable tasks that are requested of you by senior management. Qualifications - GCSE in English and Maths or Equivalent - Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable) - Driving Licence Requirements - Multiple site hard services contract management experience - Corporate Customer direct management, including producing customer reports and attending review meetings Company Description At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.

Role Description We’re hiring a Fraud Operations Specialist to strengthen Atlas’s fraud prevention and operational defense foundation. In this role, you’ll be on the front lines of member onboarding, transaction monitoring, and fraud response — ensuring Atlas maintains world-class trust and reliability as we grow. You’ll handle suspicious activity reviews, verify customer identities and businesses, and act quickly to prevent fraud before it impacts our members. The role requires sharp attention to detail, sound judgment, and comfort operating in a high-volume, fast-moving environment. This is a Wednesday–Sunday, noon–8pm PST schedule — ideal for someone who thrives with autonomy and excels at operational execution. - Conduct end-to-end reviews for new member and business onboarding, completing KYC/KYB checks, document verification, and enhanced due diligence. - Monitor real-time transaction and account activity to identify and respond to potential fraud, abuse, or account takeovers (ATOs). - Triage and investigate alerts, escalate high-risk activity, and communicate findings efficiently across teams. - Support member dispute resolution by assembling evidence, coordinating chargebacks, and ensuring consistent documentation and compliance. - Execute on fraud playbooks and continually refine workflows for accuracy, efficiency, and scalability. - Partner with product and engineering to flag issues, test improvements, and maximize automation opportunities. - Maintain a calm, professional demeanor during time-sensitive investigations and high-volume periods. Qualifications - 2–4+ years of experience in fraud operations, risk, or customer operations — ideally in payments, fintech, or financial services. - Proven ability to manage operational queues, follow structured procedures, and make consistent, high-quality decisions. - Familiarity with fraud detection tools, KYC/KYB systems, and case management platforms (e.g., Persona, Sardine, LexisNexis). - Deep attention to detail, strong pattern recognition, and comfort navigating ambiguity. - Excellent communication skills — clear, precise, and professional. - Availability to work Wednesday–Sunday, noon–8pm PST. - A team-first mindset and a passion for protecting both business integrity and member experience. Requirements - SQL knowledge to create queries and dashboards (Metabase). - Experience with credit card disputes, regulations (reg Z, reg E) and Visa disputes guidelines. Benefits - Full Medical, Dental, and Vision coverage. - 401k Plan. - Flexible Time Off. - A hybrid or remote environment (depending on proximity to the office) with flexibility when needed. - The salary range for this position is between $68,000 and $95,000, plus equity/stock options at Atlas. - This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. - This is a full-time position.

Role Description Atlas Workplace Services are looking for an experienced Performance Manager to oversee, monitor and continuously improve contract performance for our client. This is a key cross-functional role, driving a standardised approach to performance excellence across operational and administrative teams. Reporting into the Contract Manager, you will work closely with Account Management and Coordination functions to deliver high-quality service outcomes, support continuous improvement, and ensure contractual, financial and client expectations are consistently met. Key Responsibilities - Produce, manage and analyse operational performance reports and dashboards across contracts and business functions. - Monitor delivery against KPIs and SLAs, providing clear insight and actionable recommendations. - Oversee PPM and PPM remedial performance reporting, ensuring statutory and non-statutory maintenance targets are met. - Oversee reactive works performance, ensuring works are managed end-to-end in line with agreed SLAs. - Identify performance trends, carry out root cause analysis and implement preventative improvement measures. - Work with operational and coordination managers where performance is below expected levels, supporting corrective action. - Support mitigation of financial risk and contribute to fiscal performance analysis and forecasting. - Ensure all PPM purchase orders are in place and aligned with contractual and planning requirements. - Create weekly internal performance reports, ensuring focus on priority risk and improvement areas. - Support monthly, quarterly and annual client reporting with robust analysis and clear narrative. - Review actions arising from client meetings, ensuring completion and follow-up. - Act as a subject matter expert for reporting and data analysis, training and supporting other team members. - Drive improvements to company processes to support evolving business needs (e.g. PTW, reporting, governance). - Carry out site visits when required to build strong client relationships and stakeholder confidence. - Act as a client point of contact for specific performance-related tasks when required. - Contribute positively to the FM team culture and comply with all Health & Safety requirements. - Undertake any other reasonable duties as directed by your line manager. Qualifications - Strong experience in FM contract performance, reporting or operational analysis. - Confident analysing data, identifying trends and translating insight into practical actions. - Solid understanding of PPM, reactive maintenance, KPIs and SLAs within a facilities management environment. - Comfortable working cross-functionally with operations, coordination and account teams. - Excellent communication and stakeholder management skills. - Proactive, detail-oriented and improvement focused. - Willing and able to travel nationally as required. Requirements - GSCE in English and Maths or Equivalent. - Strong data analysis skills that can be used to drive change and improvement. - Ability to present and implement effective solutions to day-to-day, short and long term challenges. - Previous experience working with CAFM systems in the FM industry. - Strong interpersonal skills with key stakeholders at all organisational levels in verbal & written communications. - Strong IT skills in Microsoft Office, particularly Excel and Visio, with the ability to create and manipulate reports. - Previous experience presenting data and reports both to internal and external stakeholders (Desirable). - Ability to work independently and proactively. Company Description At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day. We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.

Location: Remote Employment Type: Full Time Schedule Requirements: Tuesday - Saturday, 9 am - 5 pm EST About Atlas Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more. The Role As a Member Services Associate on the Travel & Lifestyle team, you are on the front lines of the Atlas member experience. You’ll handle complex, high-value requests in real time, bringing taste, precision, and calm execution to everything from international travel to last-minute lifestyle needs. This role is built for someone who genuinely enjoys solving hard problems for discerning, well-traveled members. You know how to move quickly without cutting corners, communicate clearly under pressure, and make judgment calls that protect both the member experience and the Atlas brand. You’ll work closely with internal teams and external partners to deliver thoughtful, concierge-level support, especially during overnight hours when speed, ownership, and judgment matter most. You must be willing to work on the days and times listed above. What You’ll Do: - Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including: - Luxury hotels, resorts, and private villas - Commercial flights and private aviation - Dining reservations, events, and exclusive experiences - Ground transportation and complex logistics - Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through. - Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly. - Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail. - Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality. - Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs. - Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function. What We’re Looking For: - 2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management - Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight - Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations - Excellent written communication skills and a client-first mindset - High level of discretion and comfort handling sensitive member information - Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities - Comfort working nights, weekends, and holidays as part of a globally distributed service model Nice to have: - Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes - Familiarity with tools like Zendesk, CRM systems, or internal case management platforms - Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.) You also bring: - Calm under pressure and sound judgment in ambiguous situations. - Strong ownership mentality; you don’t wait to be told what to do. - Attention to detail without losing sight of the bigger picture. - A collaborative mindset and respect for operational rigor. Why Join Us - Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet. - Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision. - Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members. - Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives. - 401k - Flexible Time Off - A remote environment with flexibility when needed. The salary range for this position is between $65,000- $70,000. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a full-time, exempt position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.

Location: Remote Employment Type: Contract Schedule Requirements : Sunday-Tuesday: 3 PM - 12:00 AM About Atlas Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Instacart, Rimowa, Revolut, and more. The Role In this role, as a Dining Member Services Associate, is a member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence. You’ll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time. What You’ll Do: - Serve as the primary point of contact for Atlas members regarding dining and account-related requests. - Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems. - Coordinate reservations, dining experiences, and special requests with precision and speed. - Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset. - Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences. - Track and manage service requests efficiently while maintaining a high-touch, empathetic approach. - Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments. What We’re Looking For: - 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services. - Background in Customer Service, Executive Assistance, or Concierge Services with a Dining focus. - Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions. - Excellent multitasking and prioritization skills in fast-paced, dynamic environments. - Creative problem-solver who thrives on delivering solutions thoughtfully. - You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded. - You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work. - Self-motivated, ambitious, and able to work independently with minimal supervision. - Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace. Nice to have: - Familiarity with Core Credit or other financial servicing platforms. - Experience in customer-facing financial services or luxury brand environments. - Prior experience managing video calls or virtual consultations (Zoom, Google Meet). Why Join Us - Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet - Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision - Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members - Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives - A remote work environment with flexibility when needed The salary range for this position is between $35- $37 an hour. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a part-time, contract position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.

Location: Remote Employment Type: Contract Schedule Requirements: Saturday - Monday, 12 pm- 9 pm EST About Atlas Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more. The Role As a Member Services Associate on the Travel & Lifestyle team, you are on the front lines of the Atlas member experience. You’ll handle complex, high-value requests in real time, bringing taste, precision, and calm execution to everything from international travel to last-minute lifestyle needs. This role is built for someone who genuinely enjoys solving hard problems for discerning, well-traveled members. You know how to move quickly without cutting corners, communicate clearly under pressure, and make judgment calls that protect both the member experience and the Atlas brand. You’ll work closely with internal teams and external partners to deliver thoughtful, concierge-level support, especially during overnight hours when speed, ownership, and judgment matter most. You must be willing to work on the days and times listed above. What You’ll Do: - Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including: - Luxury hotels, resorts, and private villas - Commercial flights and private aviation - Dining reservations, events, and exclusive experiences - Ground transportation and complex logistics - Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through. - Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly. - Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail. - Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality. - Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs. - Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function. What We’re Looking For: - 2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management - Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight - Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations - Excellent written communication skills and a client-first mindset - High level of discretion and comfort handling sensitive member information - Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities - Comfort working nights, weekends, and holidays as part of a globally distributed service model Nice to have: - Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes - Familiarity with tools like Zendesk, CRM systems, or internal case management platforms - Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.) You also bring: - Calm under pressure and sound judgment in ambiguous situations. - Strong ownership mentality; you don’t wait to be told what to do. - Attention to detail without losing sight of the bigger picture. - A collaborative mindset and respect for operational rigor. Why Join Us - Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet. - Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision. - Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members. - Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives. - A hybrid environment with flexibility when needed. The salary range for this position is between $35-$37 an hour. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a contract position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.

Location: United Kingdom Employment Type: Contractor Schedule Requirements (in GMT): Thursday-Saturday, 5:00 AM -3:00 PM GMT About Atlas Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more. The Role We are looking for a highly motivated and detail-oriented professional to join our Accounts Member Services team. The role is a member-facing role responsible for ensuring an exceptional experience for Atlas cardholders with account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence. You’ll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time. What You’ll Do: - Serve as the primary point of contact for Atlas members regarding account-related requests. - Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems. - Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset. - Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences. - Track and manage service requests efficiently while maintaining a high-touch, empathetic approach. - Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments. What We’re Looking For: - 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services. - Background in Customer Service, Executive Assistance, or Concierge Services with an accounts focus. - Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions. - Excellent multitasking and prioritization skills in fast-paced, dynamic environments. - Creative problem-solver who thrives on delivering solutions thoughtfully. - You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded. - You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work. - Self-motivated, ambitious, and able to work independently with minimal supervision. - Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace. Nice to have: - Familiarity with Core Credit or other financial servicing platforms. - Experience in customer-facing financial services or luxury brand environments. - Proficiency with client service and workflow tools, including Zendesk, CRM platforms (e.g., Salesforce), and internal ticketing or case management systems. Why Join Us - Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet - Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision - Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members - Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives - Flexible Time Off. - A remote work environment with flexibility when needed. The salary range for this position is between £32 and £38 per hour. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a full-time position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.