• Triage and prioritise a high volume of daily emails across both directors' inboxes • Flag urgent items and draft professional responses to key correspondence on the directors' behalf • Ensure no important communication goes unanswered or unactioned • Manage calendars for both directors, coordinating meetings, site visits, and deadlines • Keep both directors informed of upcoming priorities and time-sensitive commitments in advance • Monitor the production calendar in WorkflowMax to track active jobs and upcoming project deadlines • Review newly accepted quotes and confirm all required documentation is in place within internal files • Notify relevant team members — including the workshop manager, admin team, council contacts, project managers, and sales — when new jobs are activated • Proactively flag potential scheduling conflicts or documentation gaps before they escalate • Track asbestos job notifications and permit expiry dates across all active projects • Send timely reminders to the relevant team members to prevent compliance lapses or regulatory issues • Maintain an organised and up-to-date log of compliance obligations across active and upcoming jobs • Monitor government tender portals including GETS and other relevant platforms for suitable opportunities, alongside the internal QS • Summarise and flag relevant tenders for director review in a clear, concise format • Assist with the coordination of tender submissions as required • Conduct research tasks as directed — such as evaluating timesheet systems, supplier options, or industry tools • Provide clear, well-structured summaries to support director decision-making • Handle general administrative tasks to keep day-to-day operations running smoothly

• Provide day-to-day executive and administrative support to the business • Manage general admin tasks, scheduling, follow-ups, and operational coordination • Perform light bookkeeping tasks, ensuring records are accurate and updated • Complete Xero reconciliations and assist in maintaining financial accuracy • Use ServiceM8 to manage workflow updates, job records, and operational tasks • Maintain organised records, documentation, and internal systems • Coordinate with team members to ensure operational tasks are completed on time • Assist in improving internal administrative workflows and efficiency • Support ad hoc operational and administrative requirements as needed

• Handle **inbound lead and discovery calls** generated from marketing campaigns; • Conduct **short (10–15 minute) sales conversations** to qualify and convert leads; • Clearly explain services using **scripts and structured messaging;** • Guide prospects through the decision-making process and help close deals; • Support **onboarding of new customers** after conversion; • Follow up with leads to maintain engagement and improve conversion rates; • Assist with ongoing communication and relationship management; • Maintain and update **CRM records and sales pipeline;** • Track lead status, follow-ups, and conversion outcomes; • Ensure data is accurate and organized; • Assist with **outreach and follow-up efforts;** • Support newsletters and communication when needed; • Contribute to improving and scaling the **sales process over time;**

• Manage the CEO’s calendar as a strategic asset, building in smart defaults such as preparation time, protected focus blocks, and thoughtful sequencing of meetings. • Anticipate needs and look around corners by driving the CEO’s weekly 1:1 cadence, tracking key deliverables, and flagging risks before they become issues. • Coordinate complex domestic travel, ensuring accuracy and efficiency while maximizing the value of each trip through thoughtful scheduling and connections. • Own end‑to‑end logistics for board meetings, executive team and leaders offsites, leadership events, and other leadership and team gatherings, including vendor coordination and budget management. • Maintain the annual corporate cadence across board meetings, executive team and leaders meetings, all‑hands, and planning rhythms, ensuring consistency and follow‑through year over year. • Draft and manage written communications on behalf of the CEO, including scheduling notes, thank‑yous, and coordination with investors, board members, partners, and customers. • Provide targeted support to other C‑suite leaders through recurring meeting management, ad hoc coordination, and occasional event support. • Build trusted relationships across the executive and leadership teams, serving as connective tissue that enables clear communication and execution. • This role sits at the center of Riverside’s leadership team and directly impacts our ability to empower educators and support students with tools that meet the evolving needs of today’s classrooms and clinics.