• Own and execute account plans across assigned strategic partners (e.g., national facial bars, multi-location clinics, and key pro accounts) • Identify and drive opportunities for revenue growth, SKU expansion, and increased average order value (AOV) • Analyze sales performance, sell-through trends, and account behavior to inform strategy and action plans • Drive retail performance at the door level through education, merchandising guidance, and promotional strategy • Partner with Education to execute Train-the-Trainer (TTT), in-person trainings, and virtual learning programs that support sell-through • Build strong relationships with key stakeholders including founders, operators, lead estheticians, and field leadership • Conduct account visits, business reviews (QBRs), and in-field + virtual trainings to drive alignment and accountability • Support new door openings with strong onboarding, opening orders, and launch execution • Plan and execute product launches, promotions, and seasonal campaigns to drive incremental revenue • Partner cross-functionally (Sales, Marketing, Education, Operations) to ensure seamless rollout and execution • Monitor and adjust strategies based on performance, feedback, and market trends • Partner closely with National Accounts Manager to align on account strategy • Act as a voice of the customer internally—sharing insights, opportunities, and risks • Support broader team initiatives including CRM excellence, pipeline visibility, and process adherence.

• Build relationships with key decision makers and influencers at assigned accounts through regular email, webinars, conferences, and in-person engagements. • Grow the revenue at your assigned accounts for all ITHAKA-related products and services using a consultative selling approach. • Maintain excellent and detailed knowledge of all ITHAKA products and services, with the ability to clearly and effectively communicate their value to your account base. • Maintain up-to-date product, industry, and technical knowledge by reviewing professional publications, participating in professional societies, and drawing on learnings from professional networks. • Become skilled on the trends within your assigned accounts and provide feedback and expertise back to the organization to inform cross-functional decision-making. • Negotiate licensing terms and participation fees with prospective and current participants. • Partner closely with your regional teammates to achieve mutual goals and success across your assigned accounts. • Engage regularly with all assigned accounts to achieve assigned performance metrics. • Provide top-tier account support in the form of managing license agreement negotiations, providing and interpreting account usage data, and order processing. • Effectively and dynamically communicate JSTOR’s strategic direction to build awareness and help the organization achieve its transformational goals. • Diligently and effectively track your conversations and pipeline in ITHAKAs CRM to inform business commitments and revenue forecasting. • 25% (1 week per month) travel to visit participating libraries and attend industry and company events required.

• drive the adoption of genomics technologies across key clinical and research accounts • work closely with sales, marketing, and technical teams to deliver tailored solutions • engage in accurate forecasting and manage a healthy sales pipeline • prospect, generate, and convert new customer leads • manage existing accounts while expanding customer reach • deliver compelling scientific and technical seminars and presentations

• Zentraler Ansprechpartner für Auftraggeber (AG) • Betreuung eines eigenen Kundenportfolios • Verantwortung für Terminierungs- und Sales-Projekte • Kundenmanagement & Kommunikation • Durchführung von regelmäßigen Reviews • Organisation und Durchführung von Kundenbesuchen • Funktion als Emergency Contact für alle relevanten AG Themen • Projekt- & Prozessverantwortung • Steuerung und Überwachung laufender Projekte • Sicherstellung eines reibungslosen Projektablaufs und erfolgreicher Umsetzung • Verantwortung als Prozessmanager für kundenspezifische Abläufe • Budget- & Umsatzverantwortung • Verantwortung für Budgets und wirtschaftlichen Erfolg der Kundenprojekte • Rechnungsverantwortung sowie Monitoring der finanziellen Kennzahlen • Identifikation und Umsetzung von Up- und Cross-Selling-Potenzialen • Aktive Steuerung der Kundenentwicklung zur Umsatzsteigerung • Entwicklung strategischer Account-Pläne • Früherkennung von Risiken in der Kundenbeziehung • Proaktive Maßnahmen zur Kundenbindung und Churn-Vermeidung