• Serve as the primary internal point of contact and project coordinator for enterprise system implementations, managing communication and alignment between business units, internal teams, and external vendors throughout the full project lifecycle • Lead comprehensive requirements gathering across multiple departments and stakeholder groups to define project scope, objectives, and success criteria, ensuring no organizational need is missed • Develop and maintain detailed project plans, timelines, milestones, and schedules • Track progress against deliverables and project objectives and report status to leadership • Identify, assess, and manage project risks and issues, developing mitigation strategies, escalating concerns as appropriate, and driving resolution to keep implementations on track • Ensure organizational readiness, user adoption, and successful transition to new systems and processes

• Act in the maintenance, administration and evolution of SAP environments, ensuring availability, performance, security and continuity of services in accordance with contractual SLAs and best practices. • SAP BASIS support and operations • Administration of SAP environments (SRM, BW, PI, Portal, HANA) • Technical monitoring and incident troubleshooting • Analysis of dumps, logs, jobs and performance • Transport management (STMS) and change management • Execution of operational routines (checklists, tuning, capacity) • Integrations and technical environment • Management of SAP integrations (PI/PO, APIs, REST/SOAP) • Support for system-to-system communication and troubleshooting • Act as technical focal point with infrastructure vendors • Administration of subaccounts and environments (DEV, QA, PRD) • User, role and security management • Configuration of services (HANA Cloud, Integration Suite, etc.) • Platform monitoring and governance • Incident and problem handling • Respond to critical incidents (production) • Rapid diagnosis and application of fixes • Technical escalation as needed • Logging and documentation of support activities • Security and governance • Access and compliance management (GRC) • Application of SAP security best practices • Support for audits and compliance (LGPD, ISO 27001) • Operational management • Handling tickets via ITSM • Meeting SLAs and KPIs • Generation of technical reports • Support for changes and projects • Availability for on-call duty • Support outside business hours • Support for change windows • 24x7 critical incident resolution

• Design, implement and refine systems, processes and playbooks throughout the client onboarding lifecycle to elevate the client experience. • Develop metrics to measure client onboarding success, gather client feedback, and continuously refine processes based on learnings. • Advise on industry best practices and tools to ensure deliverables are met and client objectives are achieved. • Guide and provide leadership to members of the Client Onboarding team including but not limited to Implementation Engineers who will be responsible for the file extract and data validation efforts. • Provide regular reporting on onboarding status, risk, trends, and opportunities for improvement. • Ensure continuity and seamless handoff(s) between the Sales and Client Success teams. • Positively and deliberately engage with colleagues - external and internal - to foster collaborative and productive relationships. • Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality. • Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.

• Lead a client services team promoting a environment focused on accountability, continuous improvement, and professional growth. • Mentor team members to expand capabilities and prepare high performers for increased responsibility. • Manage team performance through goal setting, performance evaluation, and ongoing development, ensuring agreement on operational goals and service expectations. • Oversee delivery of client work from intake through completion, ensuring agreement on scope, timelines, and client expectations. • Ensure accurate onboarding of client data, integrations, and campaign readiness, and coordinate campaign preparation, audience delivery, and execution support across teams. • Partner with Sales to support pre-sale activities including requirements gathering, feasibility assessment, and solution agreement. • Provide consultative input to help shape solutions and align delivery with client needs. • Oversee delivery of custom and non-standard client solutions and support client onboarding enablement. • Identify risks, gaps, and dependencies, and lead resolution. • Ensure documentation, tracking, and visibility of client work in Salesforce and internal systems. • Establish and uphold standards and procedures for delivery, communication, and client engagement, ensuring and scalable execution. • Implement process improvements that increase efficiency, scalability, and service quality. • Support enterprise clients through coordinated, high-touch service. • Partner across our teams, including marketing execution, data, and delivery partners, to ensure understanding, clear handoffs, and client experience. • Promote understanding and outcomes across teams without direct authority, exercising prioritization, and escalation. • Develop and deliver executive-level reporting and presentations that provide visibility into operational performance, risks, and main programs. • Support delivery efforts that impact client performance, campaign effectiveness, and revenue-generating opportunities.