• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. • Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. • Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. • Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. • Prepare and share monthly performance, utilization, and support-related metric summaries. • Analyze solution usage and data patterns to help identify potential issues or areas for optimization. • Assist in implementing proactive maintenance actions and solution improvements. • Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. • Identify opportunities for customer value realization and surface to the primary TAM for strategic review. • Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. • Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.

• Managing the end-to-end delivery of cybersecurity analytics solutions for our aviation clients. • Gathers requirements, designing technical solutions, overseeing the deployment of analytics tools, and ensuring that cybersecurity solutions effectively address customer needs. • Works closely with internal teams, vendors, and clients to ensure the solutions meet high standards of security, functionality, and scalability. • Be the go-to-market strategy, product launch, and execution for ABS’s Cybersecurity Analytics solutions.

• Architect the Product Adoption Blueprint: Own the design of the M&A product adoption playbook, including standardized presentations, solution documentation, and pricing frameworks that clearly articulate the value of adopting Stord’s full ecosystem across fulfillment, parcel, and software. • Lead the Technical Solutions Pod: Manage a small, high-performing team of Solutions Engineers. In this player-coach role, you will directly own the software solutions workstream while mentoring and directing your team across fulfillment and parcel workstreams. • Standardize the Integration Process: Define and implement best practices for technical discovery, solution documentation, and structured handoff to implementation teams, ensuring a consistent, repeatable, and high-quality integration experience. • Serve as the Lead Technical Strategist: Act as the primary technical authority for integrations. Conduct end-to-end gap analyses across all workstreams, engage key stakeholders, and synthesize technical insights to inform R&D and Product roadmap decisions.

Role Description As a trusted customer advocate, Solutions Architects help organizations understand best practices around advanced cloud-based solutions, and provide advice on strategies for migrating existing workloads to the cloud. You’ll help drive successful business outcomes across a broad set of enterprise customers in Retail, Consumer Goods & Restaurants through your passion for educating, training, designing and building cloud solutions. You will have the opportunity to help shape and execute a strategy to build deep adoption and broad use of AWS within your enterprise customers, and you will do this by mobilizing resources within AWS and working with our extensive partner network. Work/Life Harmony: Our team is focused on balancing life with our work, and we do this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. While there may be an opportunity to work from an office (location dependent), working remotely is supported, and often times encouraged. Work hours are flexible and typically self-defined. Key job responsibilities - In partnership with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS - As a key member of the business development and sales team, ensure success in building and migrating applications, software and services on the AWS platform - Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud - Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS - Capture and share best-practice knowledge amongst the AWS solutions architect community - Author or otherwise contribute to AWS customer-facing publications such as whitepapers - Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates - Act as a technical liaison between customers, service engineering teams and support Qualifications - 7+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience - 3+ years of design, implementation, or consulting in applications and infrastructures experience - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients Requirements - Technology experience including: cloud architecture, applications development, relational databases, NoSQL databases, analytics, machine learning, networking, security, storage, DevOps, containers, serverless, CI/CD, management and monitoring, cloud migrations, IT transformation. - Experience architecting/designing solutions built on cloud ideal - Experience migrating or transforming legacy solutions to the cloud. - Ability to design and implement generative AI and agentic solutions that drive business outcomes - Presentation and white boarding skills with a high degree of comfort speaking with internal and external executives, IT management, and technical teams. - Excellent communication skills with an ability to right level conversations. - Demonstrated ability to adapt to new technologies and learn quickly. - Meets/exceeds Amazon’s leadership principles requirements for this role. - Meets/exceeds Amazon’s functional/technical depth and complexity for this role. Benefits - Amazon is committed to a diverse and inclusive workplace. - Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.