• Identify as a subject matter expert and advisor to prospective customers, through knowledge of current trends and topics of interest within assigned market segment(s). • Drive recurring subscription revenue via new customers within a defined territory. • Expand current account revenue via cross-sell / upsell from accounts within defined territory. • Achieve and exceed assigned sales revenue quota by targeting Enterprise account segment. • Prior experience selling to State & Local Gov’t, K12, and Higher Education a plus. • Coordinate onboarding of new customers and expansion sales with assigned CSM(s). • Conduct effective needs assessments across multiple customer groups (technical, business, executive). • Uncover client key business objectives and challenges, delivering actionable recommendations for improvement. • Communicate the features and benefits of our niche software products in a consultative manner. • Perform customized presentations and coordinate product demonstrations with Solutions Consultants. • Maintain an organized database of accounts, opportunities, and activities. • Manage, track, and forecast pipeline opportunities with accuracy. • Develop and maintain ongoing promotion of company capabilities within assigned market segments.

• Own and exceed an annual New ACV target by focusing exclusively on driving revenue through your assigned portfolio of reseller partners. • Recruit, onboard, and enable new reseller partners, ensuring they are fully equipped and certified to sell, implement, and support Mambu’s solutions. • Collaborate closely with resellers to manage complex sales cycles, acting as a trusted advisor to key partner stakeholders and assisting them in presenting the full Mambu platform to their end-customers. • Develop and execute joint Go-to-Market (GTM) strategies and business plans with each partner, proactively identifying growth opportunities and mitigating risks. • Build and maintain strong, long-term relationships with all key partner contacts to ensure a healthy, active, and high-performing channel. • Serve as a direct liaison between the partner and Mambu's internal teams (e.g., Product, Legal, Professional Services, Customer Success), ensuring partners have the resources and support they need to succeed.

• Own and exceed an annual New ACV target by focusing exclusively on driving revenue through your assigned portfolio of reseller partners. • Recruit, onboard, and enable new reseller partners, ensuring they are fully equipped and certified to sell, implement, and support Mambu’s solutions. • Collaborate closely with resellers to manage complex sales cycles, acting as a trusted advisor to key partner stakeholders and assisting them in presenting the full Mambu platform to their end-customers. • Develop and execute joint Go-to-Market (GTM) strategies and business plans with each partner, proactively identifying growth opportunities and mitigating risks. • Build and maintain strong, long-term relationships with all key partner contacts to ensure a healthy, active, and high-performing channel. • Serve as a direct liaison between the partner and Mambu's internal teams (e.g., Product, Legal, Professional Services, Customer Success), ensuring partners have the resources and support they need to succeed.

Location: United Kingdom Employment Type: Contractor Schedule Requirements (in GMT): Thursday-Saturday, 5:00 AM -3:00 PM GMT About Atlas Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more. The Role We are looking for a highly motivated and detail-oriented professional to join our Accounts Member Services team. The role is a member-facing role responsible for ensuring an exceptional experience for Atlas cardholders with account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence. You’ll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time. What You’ll Do: - Serve as the primary point of contact for Atlas members regarding account-related requests. - Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems. - Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset. - Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences. - Track and manage service requests efficiently while maintaining a high-touch, empathetic approach. - Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments. What We’re Looking For: - 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services. - Background in Customer Service, Executive Assistance, or Concierge Services with an accounts focus. - Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions. - Excellent multitasking and prioritization skills in fast-paced, dynamic environments. - Creative problem-solver who thrives on delivering solutions thoughtfully. - You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded. - You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work. - Self-motivated, ambitious, and able to work independently with minimal supervision. - Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace. Nice to have: - Familiarity with Core Credit or other financial servicing platforms. - Experience in customer-facing financial services or luxury brand environments. - Proficiency with client service and workflow tools, including Zendesk, CRM platforms (e.g., Salesforce), and internal ticketing or case management systems. Why Join Us - Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet - Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision - Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members - Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives - Flexible Time Off. - A remote work environment with flexibility when needed. The salary range for this position is between £32 and £38 per hour. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a full-time position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.