• Develop and execute comprehensive training strategies and learning roadmaps aligned to organizational goals and workforce needs. • Conduct organizational and training needs assessments to identify skills gaps, leadership capability needs, and opportunities for competency development. • Lead the design and development of instructional materials, including curricula, e-learning modules, workshops, facilitator guides, and participant resources grounded in adult learning principles. • Facilitate high‑quality training sessions, workshops, and leadership development programs for diverse audiences. • Provide executive and leadership coaching, supporting leaders in strengthening skills, navigating change, and improving overall performance. • Partner with clients and internal teams to co-create OD interventions, training content, and leadership development pathways. • Build and maintain strong relationships with clients, helping to ensure clarity of expectations, quality of delivery, and consistent progress updates. • Track, evaluate, and report on training outcomes, coaching progress, and OD milestones to internal and client interested parties. • Identify and address risks, issues, or barriers related to learning adoption, leadership engagement, and training implementation. • Develop and execute OCM strategies appropriate to each client’s environment. • Develop and execute comprehensive OCM plans, and related subsidiary plans (including training plans). • Lead and execute various OCM activities and work in collaboration with other OCM/project team members to execute various OCM activities to help impacted parties embrace and adopt change. • Manage and build strong relationships with individuals involved with and impacted by change. • Manage and report the status and progress of assigned OCM activities to the client. • Develop and conduct OCM interventions and events. • Assist in developing, reviewing, and/or discussing OCM-related deliverables. • Provide frequent, clear, and consistent communication to the client, interested/involved/impacted parties, vendors, and OCM/project team members. • Help to identify and address OCM-related risks and issues. • Support business development efforts by helping scope training‑related engagements, contributing to proposals, and sharing learning and development subject‑matter expertise. • Contribute to growth of our business through thought leadership, such as writing training‑focused content, presenting at conferences, and/or participating in client development meetings.

• Design and deliver hands-on training to Front Desk teams, focusing on guest service, check-in/check-out, and operational excellence. • Act as a brand ambassador, ensuring associates bring our values and guest experience standards to life. • Audit front office interactions and provide coaching to continuously improve service and resolve guest concerns effectively. • Use guest feedback and online reputation data to fine-tune training programs for maximum impact. • Collaborate with HR and department leaders to onboard and develop new front desk associates across properties.

• Manage the administrative activities involved in virtual training, training reviews, and educational reviews. • Train new hire classes, internal classes, and select protocols to technologists as assigned. • Professionally manage training activities to produce a positive learning outcome with a demonstrated skill in adjusting learning approaches based on learning styles. • Deliver exceptional virtual training experiences using the training sources and materials provided to you through the Learning Management System and Source Libraries. • Assess cases sent from QA and effectively meet with technologist for review. • Follow up when needed to ensure success. • Aid technologist in gaining all necessary competencies needed in training. • Support the technologist as they work towards productivity and quality goals. • Measured successful will include post-training performance of trainees. • Support training activities as assigned to support the 24/7 operational needs of the business. • Mutually agreed upon schedule changes may occur to provide optimal support for all department responsibilities. • Other duties as assigned.

• You will learn to develop and support in the development of a variety of learning materials for a K-12 student audience. • Asynchronous instructional activities • Multiple choice assessment items • Educational video scripts or supplemental help videos • Perform quality assurance checks on soon-to-be released curriculum materials • Assist in the development of a standards-based curriculum organizational system • Participate in various synchronous and asynchronous professional development and training activities.