• Manage the administrative activities involved in virtual training, training reviews, and educational reviews. • Train new hire classes, internal classes, and select protocols to technologists as assigned. • Professionally manage training activities to produce a positive learning outcome with a demonstrated skill in adjusting learning approaches based on learning styles. • Deliver exceptional virtual training experiences using the training sources and materials provided to you through the Learning Management System and Source Libraries. • Assess cases sent from QA and effectively meet with technologist for review. • Follow up when needed to ensure success. • Aid technologist in gaining all necessary competencies needed in training. • Support the technologist as they work towards productivity and quality goals. • Measured successful will include post-training performance of trainees. • Support training activities as assigned to support the 24/7 operational needs of the business. • Mutually agreed upon schedule changes may occur to provide optimal support for all department responsibilities. • Other duties as assigned.

• You will learn to develop and support in the development of a variety of learning materials for a K-12 student audience. • Asynchronous instructional activities • Multiple choice assessment items • Educational video scripts or supplemental help videos • Perform quality assurance checks on soon-to-be released curriculum materials • Assist in the development of a standards-based curriculum organizational system • Participate in various synchronous and asynchronous professional development and training activities.

• Responsible for assessing learning needs, supporting feedback loops, developing curriculum, and auditing all KPI’s and delivery metrics. • Lead in the design, development and implementation of Learning Experience curricula, including multi-day bootcamps, full and part day webinars, and autodidactic curricula. • Work intensively with health center teams participating in assigned projects to refine their Learning/Training Team implement best practice concepts. • Design, develop, and implement member assessments/consults around Learning/Training performance and evaluate needs to identify opportunities for improvements and possible solutions. • Assesses project issues and develops resolutions to meet productivity, quality, and customer-satisfaction goals and objectives. • Other duties as assigned.

• The Forms Training Specialist is responsible for training clients on creating customized PDF forms • Uploading those forms to client directories on KeyStone • Addressing questions and requests and coordinating changes to forms and forms libraries • Provides mapping training to credit union staff • Facilitates the testing and delivery of these custom and third-party forms to clients • Solely responsible for taking clients from start to finish with their forms • Ensuring all conversion deadlines are met