Miaplaza, Inc.

• Collaborate with and onboard parents and students to create individual student academic plans • Support parents, students, and teachers by acting as a liaison for academic communication • Communicate with teachers regarding new and updated student academic plans • Monitor student academic performance and partner with parents to ensure students are on track toward graduation • Create and assist in maintaining student academic intervention and transition plans • Support student wellness efforts and assist in implementing non-clinical crisis response plans • Provide guidance and resources to students that will promote and encourage postsecondary education plans • Collect education and career data of alumni to determine the effectiveness of our school • Support enrollment expansion goals by communicating with prospective parents • Maintain secure and accurate student records

• Design, implement, and lead a comprehensive, compliant, and student-centered counseling program for a new Ohio-based virtual high school • Establish systems that ensure accurate graduation tracking, state compliance, and equitable student outcomes • Build a strong, collaborative counseling team from the ground up • Serve as a key member of the school’s leadership team, working cross-functionally to align academic programming, student services, and operational systems with Ohio’s graduation requirements • Build and launch a comprehensive high school counseling program aligned to Ohio graduation requirements (credits, EOCs, seals) • Design scalable systems for graduation planning, credit tracking, student interventions, transcript accuracy • Establish counseling and advising workflows that support both compliance and student-centered service delivery in a virtual environment • Develop partnerships with community colleges around the state to offer Dual Credit opportunities for students • Develop a career and technical pathway for students as an alternate path to graduation • Serve as the school’s subject-matter expert on Ohio graduation requirements, End-of-Course Assessments (EOCs), graduation seals, and EMIS reporting structures • Hire, train, supervise, and evaluate a team of school counselors and student advisors • Design and implement systems & supports for identifying and assisting at-risk students • Lead schoolwide efforts to improve student attendance and engagement, credit attainment, and on-time graduation

• Design and develop social studies educational content (video scripts, assessments, and written materials) for 6-12th grade students • Ensure content is pedagogically sound, engaging, age-appropriate, and accessible for students • Write clear and measurable lesson objectives, and align teaching materials to meet objectives • Use technology, such as Google Slides, Sheets, Docs, Figma, and screencasting software • Differentiate instruction to accommodate diverse learning styles and needs • Continuously evaluate and refine content based on feedback and educational outcomes • Collaborate on special projects and assignments

• Manage a structured caseload of students receiving intensive academic intervention • Design and implement measurable intervention plans with clear goals and progress monitoring • Facilitate regular 1:1 and small group intervention sessions • Analyze grades, pacing, checkpoint completion, and attendance to guide decisions • Contribute to intervention program development and policy improvement

• Develop and maintain a clear vision for your product area that guides prioritization • Collaborate with UX and engineering teams to optimize product delivery • Conduct customer research and analyze data to drive product decisions • Manage stakeholder expectations and communicate product updates

• Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly) • Identify nuanced posts by students that may not be directly addressed in content guidelines • Decode and interpret hidden messages or meanings in student communication • Provide prompt, kid-friendly, and encouraging responses to student inquiries • Empower students with clear, age-appropriate explanations of moderation decisions • Make swift, thoughtful decisions to uphold community standards • Stay current on trends to connect meaningfully with students • Collaborate to refine policies and enhance the community experience • Commit to excellence through accurate documentation and continuous growth

• You will learn to develop and support in the development of a variety of learning materials for a K-12 student audience. • Asynchronous instructional activities • Multiple choice assessment items • Educational video scripts or supplemental help videos • Perform quality assurance checks on soon-to-be released curriculum materials • Assist in the development of a standards-based curriculum organizational system • Participate in various synchronous and asynchronous professional development and training activities.

• Design and develop mathematics educational content for middle and high school students • Ensure content is pedagogically sound, engaging, age-appropriate, and accessible • Write clear and measurable lesson objectives and align materials to meet them • Use technology tools like Google Slides, Sheets, Docs, and screencasting software • Differentiate instruction to accommodate diverse learning styles and needs • Continuously evaluate and refine content based on feedback and outcomes • Collaborate on special projects and assignments

• Deliver exceptional support across multiple channels (phone, email, chat, and social media) • Resolve customer issues with empathy and efficiency while maintaining elite standards • Personalize communication to make every customer feel valued and understood • Analyze customer needs and recommend appropriate solutions • Maintain detailed interaction records and collect valuable customer feedback • Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences • Transform challenging customer situations into positive outcomes

• Skillfully interview, assess, and screen an often high volume of incoming applicants, identifying promising candidates who align with our culture and requirements. • Maintain engaging communication with candidates throughout their journey, from initial outreach to offer discussions, including alternative assessment requests. • Work independently to screen candidates, manage interviewing schedules, and move candidates through the pipeline efficiently. • Provide comprehensive administrative support to the HR team in a variety of administrative tasks.