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Director, Customer Growth – Experiences

Growth MarketingGrowth MarketingFull TimeRemoteLeadTeam 11-50Since 2000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

85 days ago

Salary

$145K - $190K / year

Seniority

Lead

6 yrs expEnglish

Job Description

Director, Customer Growth – Experiences

Signify

• Define and scale the NORAM customer marketing and experience strategy aligned to pipeline and revenue goals • Build a cohesive, end-to-end strategy across trade shows, field events, and customer programs that drive significant pipeline growth • Design meaningful persona-driven activations that build relationships with key buyers across ecommerce function,digital, risk and fraud. • Act as a player-coach, setting direction while remaining hands-on in execution • Own the end-to-end customer marketing strategy across the lifecycle, driving engagement, retention, and expansion • Build structured programs that turn customers into advocates, references, and growth drivers for the business • Manage vendors, budgets, logistics, and timelines end-to-end • Define and own success metrics across pipeline influence, engagement, and ROI

Job Requirements

  • 6+ years of experience in events, field marketing, or customer marketing, preferably in B2B SaaS or ecommerce
  • Proven experience leading trade shows, executive events, and high-impact customer or ABM experiences
  • Experience managing and mentoring team members while maintaining a strong balance of strategic thinking and hands-on execution.
  • Experience working cross-functionally across GTM teams to drive pipeline and customer outcomes
  • Background in partnership-driven programs or co-marketing initiatives is highly preferred
  • Strong project management, organizational, and stakeholder management skills
  • Comfortable traveling about 20% of the time

Benefits

  • Discretionary Time Off Policy (Unlimited!)
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • On-Demand Therapy for all employees & their dependents
  • Dedicated learning budget through Learnerbly
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag

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