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Making inspiring products people love coming home to.
Sales Associate
Location
United States
Posted
35 days ago
Salary
$18 - $20 / hour
Seniority
Mid Level
Job Description
Sales Associate
Resident
• Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience. • Conduct discovery conversations to understand customer needs, preferences, and sleep goals. • Provide tailored product recommendations aligned to customer needs and lifestyle. • Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions. • Consistently meet or exceed individual monthly sales targets and performance metrics. • Leverage product knowledge and sales techniques to maximize conversion rates. • Identify and act on upselling and cross-selling opportunities to increase order value. • Maintain a strong sense of urgency and ownership in every customer interaction. • Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism. • Build trust with customers by acting as a knowledgeable and reliable advisor. • Ensure every interaction reflects brand values and reinforces customer satisfaction. • Develop deep knowledge of product offerings, including features, benefits, and use cases. • Position products effectively to improve customers’ sleep quality and overall lifestyle. • Stay informed on product updates and industry trends to enhance credibility and effectiveness. • Collaborate with team members and leadership to share insights and improve processes. • Participate in team meetings, training sessions, and performance reviews. • Contribute feedback to enhance the overall customer journey and sales strategy.
Job Requirements
- Strong consultative selling and customer engagement skills.
- Excellent written and verbal communication abilities.
- Results-driven mindset with a focus on achieving and exceeding goals.
- Ability to multitask and manage multiple customer interactions simultaneously.
- High level of adaptability in a fast-paced, performance-driven environment.
- Strong attention to detail and organizational skills.
- 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.).
- Proven track record of meeting or exceeding sales targets.
- Experience working in a remote or self-managed environment preferred.
- Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus)
- Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
- Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth.
- Experience in DTC, e-commerce, or startup environments is a plus.
- Experience working with a BPO team is a plus.
Benefits
- Remote-first workplace (since 2016!)
- Competitive Pay
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- Generous PTO
- Wellness benefits
- Online learning resources & trainings
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
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