Role Description We are seeking a Director of Solution Consultants to lead a team responsible for translating solution architecture into high-quality, executable implementations. This team ensures that customer solutions, whether delivered internally or via partners, are configured, implemented, and deployed correctly according to defined architecture and best practices. Working closely with Solutions Architects, Field Engineering, Technical Consultants, and the PMO, this role is accountable for ensuring that what is designed is actually built correctly, consistently, and at scale. This role is critical to enabling predictable, high-quality delivery in a partner-led model. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution. Qualifications - 8–12+ years of experience in Solution Consulting, Implementation, or Delivery - Proven experience leading Solution Consultants or configuration-focused teams - Strong expertise in CPQ, Billing, and Quote-to-Cash systems - Deep understanding of System configuration, Data structures, Implementation workflows - Experience working in Partner-led or hybrid delivery environments - Experience supporting global/offshore teams Requirements - Own Execution of Solution Design - Ensure that all implementations accurately follow defined solution architecture, are configured correctly within the platform, and align with best practices and standards - Translate architecture into configuration plans, build-ready requirements, and clear execution guidance - Use AI to accelerate configuration, validation, and solution execution, ensuring consistency and reducing implementation errors - Drive adoption of AI-assisted workflows to improve solution quality and scalability across both internal and partner-led delivery - Lead Solution Consulting Team - Build, mentor, and scale a team of Solution Consultants - Establish Execution standards training and onboarding programs - Partner closely with Solutions Architects to understand intended solution design and clarify edge cases and requirements - Work with Field Engineering to ensure proper execution of complex builds and validate technical implementation - Partner Delivery Execution Support - Ensure partner teams can execute solutions correctly by providing clear implementation guidance, reviewing configurations and deliverables, and supporting partner teams on complex builds - Act as a quality checkpoint for partner implementations - Quality Assurance & Validation - Establish configuration validation processes, pre-go-live checks, solution QA frameworks - Ensure consistency across implementations, reduction in rework and post-go-live issues Benefits - Own the execution quality of all implementations - Ensure architecture is implemented correctly and delivery is consistent and scalable - Critical role in reducing rework and enabling partner-led delivery

• You will have direct responsibility for technical excellence and revenue growth across mission-critical franchises • Provide technical direction and business guidance to the Amazon Account team • Lead a team of best-in-class Solutions Engineers • Develop and execute a comprehensive account strategy plan in partnership with the Client Executive (CE) and Account Managers • Leverage market trends, emerging technologies, and SE feedback to create a technical resource plan • Actively develop and maintain the engineering team strategy • Foster a culture of collaboration, innovation, and accountability within your team • Advocate for your team's needs, growth opportunities, and career development • Develop a deep understanding of Amazon's current and future architecture • Co-create, co-develop, and co-innovate with Amazon on strategic engineering initiatives • Build and maintain strong partnerships across Amazon and Cisco • Lead continuous improvement initiatives to optimize existing processes and methodologies • Set and communicate high performance standards

• Serve as a strategic partner to the business, driving technical vision and customer success • Lead a high-performing team that bridges the gap between complex technology solutions and customer business outcomes • Utilize performance metrics and KPIs to refine team capacity and capability • Guide the team across the full customer lifecycle—Land, Adopt, Expand, and Renew • Leverage internal and external networks to deliver differentiated solutions • Identify skill gaps to create targeted development plans • Invest in the professional growth of your team • Cultivate a diverse environment that enables collaboration and experimentation • Communicate a clear technical vision that builds confidence across Cisco’s portfolios • Model a growth mindset and adapt quickly to market changes • Embody Cisco’s Guiding Principles to drive efficiency and business impact

• Assisting in designing and maintaining a scalable, secure, and well governed information architecture. • Leading migrations, modernisation, and platform consolidation. • Establishing site lifecycle governance and automation. • Improving performance, usability, and findability across sites. • Architecting, deploying and optimising Viva tools within Client. • Enhancing the digital employee experience and engagement. • Integrating Viva with organisational communications and HR systems. • Assisting in implementing data classification, retention, DLP, and insider risk controls. • Supporting regulatory adherence and audit-readiness. • Improving data lifecycle management across member firms. • Building up additional skill set in the Purview space as currently limited. • Assisting in architecting enterprise knowledge frameworks to support Copilot. • Ensuring secure, compliant access to organisational knowledge.