• Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey. • Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. • Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services. • Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization. • Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues. • Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes. • Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform. • Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence. • Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow.

• Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey. • Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. This includes comprehensive RFP responses, detailed professional services estimates, project plans, Rough Order of Magnitude (ROMs), and Statements of Work (SOWs). • Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services. This involves hands-on oversight, troubleshooting, and acting as the primary escalation point for all project-related technical challenges. • Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization. • Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues. • Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes. • Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform. • Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence. • Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow.

• Lead the end‑to‑end architecture of enterprise network and security solutions across data center, campus, WAN, and cloud environments. • Design scalable, resilient architectures leveraging: • Cisco networking • Palo Alto Networks firewalls (PA‑Series, Panorama, HA architectures) • Palo Alto Prisma Access and Prisma SASE • Palo Alto SD‑WAN • Develop high‑level and low‑level designs, migration plans, and implementation frameworks. • Evaluate new technologies and provide strategic recommendations to leadership. • Serve as the primary architectural lead in customer workshops, whiteboard sessions, and executive briefings. • Translate complex technical concepts into clear, business‑aligned narratives. • Build trusted advisor relationships with customer stakeholders at all levels. • Provide expert‑level guidance during deployment, configuration, and cutover activities. • Mentor engineering teams and ensure architectural integrity throughout project execution. • Design and integrate secure network architectures for Azure and AWS, including: • VNET/VPC design • Cloud firewalls and security groups • Transit gateways and cloud routing • Hybrid connectivity (IPSec, ExpressRoute, Direct Connect) • Align cloud network security with enterprise security frameworks and zero‑trust principles.

• Select, implement, design, and build services and tools to manage and deliver security intelligence across Toast platforms. • Identify, triage, and provide remediation guidance for application vulnerabilities, with a specific focus on anti-abuse activities. • Improve developer tooling and adoption to build a more robust SSDLC which integrates security and anti-abuse features. • Practice a #OneTeam attitude to help other Toast teams make informed, security-conscious decisions when building new public-facing software. • Assist incident response teams with application security expertise and tools, especially related to abuse and fraud. • Build threat models on Toast applications and use cases. • Guide in the design and maintenance of robust and resilient network and application architecture. • Collaborate to improve information gathering and sharing across all Toast products. • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.