Role Description You will supervise the investigation, management, and timely disposition of Workers’ Compensation claims within account, carrier, and company guidelines. You will also assist the VP and/or Assistant VP of Claims in managing the Service Center. Qualifications - SIP certification required - Proven leadership and experience in managing California WC claims Requirements - Compensation: $27.72 – $50.69 hourly - Work From Home Position Benefits - Excellent Crawford Benefits that support financial, physical, and mental wellness - Generous Employee Referral Bonus Program - Access to multiple employee discounts

• Identify, prioritize, and lead large-scale, complex process improvement initiatives across the Claims organization, driving measurable gains in efficiency, quality, and customer experience. • Translate executive strategy into actionable improvement roadmaps with clear milestones, ownership, and measurable outcomes. • Partner with Claims leadership and cross-functional teams to align improvement priorities with organizational goals, ensuring all stakeholders are on track with project requirements, timelines, and deliverables. • Maintain rigorous documentation of process workflows, SOPs, and implementation guidelines; ensure all changes are accurately captured, version-controlled, and communicated. • Apply Lean, Six Sigma, Kaizen, or Agile methodologies to design, develop, and refine Standard Operating Procedures (SOPs) that drive consistency and quality across the Claims organization. • Conduct structured root cause analysis of process failures; identify business problems and use data analysis to develop targeted, evidence-based solutions. • Lead process mapping and workflow design events, facilitating cross-functional working sessions that produce actionable, implementable outputs. • Champion the Design–Perform–Measure cycle and the Check-and-Act phase across all improvement initiatives, ensuring sustainable adoption and continuous refinement. • Utilize data, KPIs, and operational dashboards to measure process performance, identify inefficiencies, and validate improvement results across the Claims organization. • Prepare and deliver executive-level presentations on process performance, improvement initiatives, and organizational impact to senior leadership. • Surface leading indicators proactively to address emerging performance risks before they escalate; translate findings into clear, actionable recommendations. • Apply systems thinking to evaluate the downstream impact of process changes on claims outcomes, employee experience, and organizational goals. • Directly lead and develop a team of process improvement professionals, providing ongoing coaching, feedback, and performance management. • Coach and train employees across the Claims organization on continuous improvement concepts and methodologies, building lasting organizational capability. • Develop and deliver engaging training programs and materials that translate complex process content into clear, practical guidance for claims staff and managers. • Collaborate with Claims Operations, People Operations, Authority, IT, Finance, and Legal to align improvement initiatives with enterprise-wide objectives. • Influence upward by presenting data-backed recommendations, strategic insights, and improvement proposals to senior leadership. • Define and mitigate process and project risk through proactive issue identification and effective resolution with teams and stakeholders. • Represent the Process Improvement function in enterprise-wide initiatives, cross-functional committees, and strategic planning sessions.

Role Description The Responsabile Commerciale - Italia is responsible for driving profitable growth and market development across Italy and adjacent European markets. This role combines hands‑on new business development with strategic account management, market planning, and senior‑level stakeholder engagement. Reporting to the Sales Director, UK & Europe, the Regional Sales Manager, this role owns all commercial activity in the region, secures new customers, develops long‑term partnerships, and collaborates cross‑functionally to deliver value‑driven supply‑chain solutions. Duties and Responsibilities - Manage new business acquisitions while maintaining a strong pipeline. - Responsible for setting strategy, increasing revenue, and growing markets. - Lead contract negotiations and pricing discussions with brewers. - Serve as the primary point of contact for assigned accounts, with full responsibility for forecasting, reporting, receivables, and contract adjustments. - Build and maintain strong relationships with senior and mid‑level customer stakeholders. - Monitor pipeline, forecasts, and key performance metrics, communicating progress and risks timely. - Prepare proposals, internal analyses, and recommendations for growth opportunities. - Provide regular business updates to leadership on performance, market insights, and key accounts. - Represent Kegstar at trade shows, industry events, and customer meetings. Required Skills & Competencies - Strong results orientation with a metrics‑driven approach to sales performance. - Highly autonomous self‑starter with a strong sense of ownership and urgency. - Effective Communications: Confident, professional communicator able to influence at all organizational levels. - Concern for Accuracy: Excellent attention to detail, judgment, and discretion in handling sensitive information. - Balances big‑picture strategic thinking with hands‑on tactical execution, adapting quickly to changing priorities in a fast‑paced environment. - Coachable, resilient, and committed to continuous improvement. Qualifications - Bachelor’s degree (Laurea triennale) or equivalent required. - 3–5+ years of B2B sales or business development experience. - Fluency in Italian and English (written and verbal) required. - Additional European language skills preferred. - Demonstrated success meeting or exceeding sales targets in a service‑based selling environment. Working Conditions / Travel Requirements - This is a remote role requiring a professional home office, regular computer-based work, and frequent travel throughout Europe for customer, distributor, and company meetings. - Approximately 50% travel to brewers, distributors, industry events and Company’s Milton Kenes, UK offices. Salary Range - €60,000 - €75,000, plus bonus. Benefits - Kegstar offers a competitive compensation package to include pension, bonus and private healthcare. Equal Opportunity Employer Kegstar is an Equal Opportunity Employer.

• Ensuring material changes in high-risk customer behaviour are identified early and acted on before meaningful margin or exposure impact occurs • Designing and executing tailored trading strategies for high-stakes accounts to ensure optimal profitability while managing risk • Delivering detailed, data-driven reports on customer performance and actionable recommendations during regular stakeholder meetings • Forensically monitoring customer activity to identify syndicates, professional and coordinated activity leveraging new routes to clean accounts • Leading, coaching and developing a high-performing Hypercare team with strong commercial judgement and analytical rigor