Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you’ll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we’d love to hear from you! This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty. This position is remote and will be based in the United States. Key Responsibilities: - Serve as a trusted client advocate by responding promptly (within 24 hours), communicating clearly, resolving issues proactively, and maintaining strong, professional relationships. - Consult with clients to understand objectives and provide tailored guidance on production planning, genetic services, and animal movement. - Coordinate cross-functionally to deliver timely, efficient solutions, adjust services as goals evolve, and support contracts, agreements, and inventory management. - Communicate technical results and service outcomes effectively to support confident, informed client decision-making. - Build long-term partnerships that drive client retention, represent Trans Ova Genetics with integrity, and contribute to continuous improvement initiatives. - Support domestic shipping of embryos and semen through accurate documentation, organization, and shipping/receiving coordination. Education Requirements: - Bachelor’s Degree preferred, emphasis in Animal Science, Agribusiness, or related field preferred. - 1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors. - Experience in bovine genetics, dairy, or beef production is highly desirable. Other skills/experience: - Excellent interpersonal communication, problem-solving, and time management skills. - Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools. - Ability to manage competing demands independently while maintaining attention to detail. - Professional demeanor with a strong commitment to customer service and ethical standards. - Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment. Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies. Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement. TOG has deep roots in the industry through its origin within the URUS family of companies. As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.

We are seeking an organized and service-focused Client Support & Coordination Associate to manage client communications, coordinate service details, and ensure a seamless experience from start to finish. This fully remote role is ideal for someone who thrives in a structured environment, enjoys supporting clients, and can confidently manage multiple moving parts with accuracy. In this position, you will act as a central point of coordination guiding clients, tracking progress, and maintaining consistent communication throughout the service process. Key Responsibilities - Serve as a primary point of contact for client inquiries and updates - Coordinate schedules, confirmations, and workflow timelines - Track client requests and ensure all details are handled accurately - Maintain organized documentation and digital records - Provide proactive follow-ups to ensure a smooth and professional experience - Apply established systems and tools to maintain service standards Qualifications - Strong communication and organizational skills - Customer service, coordination, administrative, or client-facing experience (preferred but not required) - Ability to manage responsibilities independently in a remote setting - Detail-oriented, dependable, and comfortable with digital platforms - Self-motivated with strong follow-through - Must be a citizen of the US, UK, LATAM, Spain or Australia What This Opportunity Offers - Fully remote flexibility - Structured training and ongoing mentorship - Clear systems and supportive leadership - Long-term growth potential within a professional team environment

• Leading the exceptional delivery of client programmes, focusing on AI-powered in-field enablement proposition. • Building trusted partnerships and deep client intimacy across priority global clients. • Mentoring and supporting Senior Account Managers, enabling best-in-class customer relationship management. • Identifying and securing new business opportunities within existing clients, driving account expansion. • Leading cross-functional account teams to develop and present aggregated client insight reports. • Collaborating closely with technology partners to support excellent programme delivery.

• Act as a front-line resource for clients, assisting with coverage setup and guiding them through the binding process. • Support day-to-day operations, providing organized and accurate client records, ensuring all information is communicated effectively across teams and help program implementation. • Maintain accurate client records and ensure clients receive timely updates and information regarding their coverage. • Proactively identify client needs and resolve issues efficiently, escalating more complex matters as needed while maintaining a high level of client confidence. • Contribute to ongoing improvements in client experience by identifying trends, gaps, and opportunities within workflows.