• Leading the exceptional delivery of client programmes, focusing on AI-powered in-field enablement proposition. • Building trusted partnerships and deep client intimacy across priority global clients. • Mentoring and supporting Senior Account Managers, enabling best-in-class customer relationship management. • Identifying and securing new business opportunities within existing clients, driving account expansion. • Leading cross-functional account teams to develop and present aggregated client insight reports. • Collaborating closely with technology partners to support excellent programme delivery.

• Act as a front-line resource for clients, assisting with coverage setup and guiding them through the binding process. • Support day-to-day operations, providing organized and accurate client records, ensuring all information is communicated effectively across teams and help program implementation. • Maintain accurate client records and ensure clients receive timely updates and information regarding their coverage. • Proactively identify client needs and resolve issues efficiently, escalating more complex matters as needed while maintaining a high level of client confidence. • Contribute to ongoing improvements in client experience by identifying trends, gaps, and opportunities within workflows.

We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment. Responsibilities: Assist clients with organizing booking details, dates, preferences, and service selections Provide customer support through email, phone, and messaging in a professional manner Help gather and maintain information needed for reservations and itinerary support Coordinate booking details and follow up with clients as needed Maintain accurate notes, client profiles, and documentation within our systems Respond promptly to client questions and provide helpful guidance Stay informed about available destinations, suppliers, and experience options Support administrative tasks related to planning and booking services Work collaboratively with the team to ensure a smooth and positive client experience Skills & Qualifications: Strong customer service and communication skills Organized, detail-oriented, and comfortable using online tools Ability to work remotely and manage your own schedule Professional, dependable, and proactive No previous experience required — full training is provided What We Provide: Comprehensive training and onboarding Access to booking tools, systems, and resources Flexible remote schedule One-on-one support and continued guidance A positive, team-focused work environment Work Environment: This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service. $45,000 - $65,000 a year

We are looking for a detail-oriented and service-driven Remote Booking Services Coordinator to assist clients with planning support, booking coordination, and general travel-related service needs. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a flexible remote environment. Responsibilities: Support clients with organizing trip details, dates, and experience options Assist with booking coordination, confirmations, and follow-up communication Provide excellent customer service through phone, email, and messaging Maintain accurate client information, preferences, and booking notes Help gather details needed for reservations, itineraries, and planning materials Stay informed about available destinations, services, and experience offerings Respond to client inquiries and provide timely support Collaborate with the team to ensure smooth and positive client experiences Perform general administrative tasks related to booking and client support Skills & Qualifications: Strong communication and customer service skills Highly organized with strong attention to detail Comfortable working remotely and managing your own schedule Able to learn new systems and online tools Professional, dependable, and motivated No prior experience required — full training is provided What We Provide: Comprehensive training and continued support Access to tools, resources, and booking systems Flexible remote scheduling One-on-one guidance to help you grow in the role A positive and supportive team environment Work Environment: This is a remote role with flexible hours. You will be assisting clients with planning needs, coordinating booking details, and helping ensure smooth, enjoyable travel-related experiences. This position is performance-based and best suited for individuals who are self-motivated and enjoy independent work. $40,000 - $60,000 a year