We are seeking an organized and service-focused Client Support & Coordination Associate to manage client communications, coordinate service details, and ensure a seamless experience from start to finish. This fully remote role is ideal for someone who thrives in a structured environment, enjoys supporting clients, and can confidently manage multiple moving parts with accuracy. In this position, you will act as a central point of coordination guiding clients, tracking progress, and maintaining consistent communication throughout the service process. Key Responsibilities - Serve as a primary point of contact for client inquiries and updates - Coordinate schedules, confirmations, and workflow timelines - Track client requests and ensure all details are handled accurately - Maintain organized documentation and digital records - Provide proactive follow-ups to ensure a smooth and professional experience - Apply established systems and tools to maintain service standards Qualifications - Strong communication and organizational skills - Customer service, coordination, administrative, or client-facing experience (preferred but not required) - Ability to manage responsibilities independently in a remote setting - Detail-oriented, dependable, and comfortable with digital platforms - Self-motivated with strong follow-through - Must be a citizen of the US, UK, LATAM, Spain or Australia What This Opportunity Offers - Fully remote flexibility - Structured training and ongoing mentorship - Clear systems and supportive leadership - Long-term growth potential within a professional team environment

• Leading the exceptional delivery of client programmes, focusing on AI-powered in-field enablement proposition. • Building trusted partnerships and deep client intimacy across priority global clients. • Mentoring and supporting Senior Account Managers, enabling best-in-class customer relationship management. • Identifying and securing new business opportunities within existing clients, driving account expansion. • Leading cross-functional account teams to develop and present aggregated client insight reports. • Collaborating closely with technology partners to support excellent programme delivery.

• Act as a front-line resource for clients, assisting with coverage setup and guiding them through the binding process. • Support day-to-day operations, providing organized and accurate client records, ensuring all information is communicated effectively across teams and help program implementation. • Maintain accurate client records and ensure clients receive timely updates and information regarding their coverage. • Proactively identify client needs and resolve issues efficiently, escalating more complex matters as needed while maintaining a high level of client confidence. • Contribute to ongoing improvements in client experience by identifying trends, gaps, and opportunities within workflows.

We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment. Responsibilities: Assist clients with organizing booking details, dates, preferences, and service selections Provide customer support through email, phone, and messaging in a professional manner Help gather and maintain information needed for reservations and itinerary support Coordinate booking details and follow up with clients as needed Maintain accurate notes, client profiles, and documentation within our systems Respond promptly to client questions and provide helpful guidance Stay informed about available destinations, suppliers, and experience options Support administrative tasks related to planning and booking services Work collaboratively with the team to ensure a smooth and positive client experience Skills & Qualifications: Strong customer service and communication skills Organized, detail-oriented, and comfortable using online tools Ability to work remotely and manage your own schedule Professional, dependable, and proactive No previous experience required — full training is provided What We Provide: Comprehensive training and onboarding Access to booking tools, systems, and resources Flexible remote schedule One-on-one support and continued guidance A positive, team-focused work environment Work Environment: This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service. $45,000 - $65,000 a year