Role Description At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions. Help us change the world and we will help you change yours. The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites. This role reports to the Field Service Engineering Manager. We are looking to hire someone currently located in Germany. Responsibilities: - Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades. - Familiarizing customer of product usage and care. - Develop processes and documentation for standard service actions. - Recognize trends and patterns in field failures and feedback to the development team to drive future designs. - Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place. - Provide support to engineering and manufacturing teams as needed. - Availability for occasional off-hours calls and work. - Ability to travel Internationally. Qualifications - 5+ years of relevant experience. - BS in engineering field preferred but not required. - Must have hands-on approach. - Ability to read electrical schematic and mechanical drawings. - Excellent verbal and written communication skills in both German and English. - Strong troubleshooting skills with mechanical/electrical systems. - Strong customer service experience required. - Personal car required. - Passport required. Requirements You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. Benefits By clicking the “APPLY FOR THIS JOB” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal information.

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. As part of our diverse and expert team you will be responsible for supporting our customers with on-site service in the following areas - Installs and optimizes hardware/software/network products and configurations at customer sites - Diagnoses and resolves product performance problems - Performs maintenance and repairs - Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance - Leverage shown experience to provided limited application support - Proactively responds to potential equipment issues to prevent unplanned interruption of customers business - Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software - Train other field engineers and customers in the solutions - Serves as an internal resource on technical issues and leads product customer concerns Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers - May have knowledge of third-party products - May deliver internal technical training and maintenance seminars and workshops for field engineers or customers - May calibrate equipment - May qualify leads Territory Coverage - The ideal candidate will reside within the Indianapolis Metro Area. Note: No relocation is offered for this position at this time. - The position requires an active driver's license. - Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory. - Territory: IN, covering IL, WI, MI, KY as needed. Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Qualifications - Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience - 4+ years relevant work experience, including familiarity with Agilent and Waters analytical instrumentation; specific experience with GC and/or LC required, dissolution or spectroscopy experience is a plus - Experience with Pharma/Bio-pharma, GMP, GLP environments - Experience with the Agilent solutions is desired but not crucial - Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred - Familiar with use of hand tools - Demonstration of logical troubleshooting - Ability to tackle high impact problems related to product availability; typically, system/ solution focused - Customer service and solutions oriented - Ability to travel extensively including overnight travel as decided by business needs - A valid driver's license is required for this position - Up to 50% travel may be required ​ Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least April 29, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: 50% of the Time Shift: Day Duration: No End Date Job Function: Services & Support

• working directly with our customers for service calls • performing field service work • data collection • overall support for all paper machine clothing related issues • performing shutdown services related to paper machine clothing on all sections of the paper machine • assistance during clothing installations • perform inspections and services between clothing installations • perform minor equipment and inventory audits that support our customer contracts / agreements • work closely with Product Managers, Sales, and Technology experts

Ihre Aufgaben: - Sie sind ein technisch kompetenter Ansprechpartner für unsere Produkte, damit Sie unseren Kunden einen konsistenten Service- und Support bieten können, dabei fokussieren Sie sich auf die Netzwerkkonfiguration- und Einrichtung wie Firewalls und TCP/IP-Netzwerkkomponenten in einer Windows-Umgebung. - Eigenverantwortlich führen Sie zugewiesene Installationen, vorbeugende Wartungen und Reparaturen unserer gesamten Produktpalette zeitgerecht durch - Bei der Produktinbetriebnahme unterstützen Sie unseren Kunden vor Ort und fokussieren sich dabei insbesondere auf die Konfiguration von Netzwerkanforderungen. - Sie führen Updates und Upgrades nach Vorgabe unserer Herstellerwerke durch. - Sie arbeiten eng mit dem Technischen Support Team zusammen, um Kundenbeschwerden zu bearbeiten und Korrekturmaßnahmen und Kundenverfolgung zu ermitteln - Mit Ihren Kollegen aus dem Vertrieb arbeiten Sie eng zusammen und unterstützen diese in allen technischen Belangen. - Im Team unterstützen Sie bei der Entwicklung anderer Außendiensttechniker, indem Sie diese bei der Fehlersuche unterstützen und Ihre Erfahrungen teilen - Alle zugewiesenen und erforderlichen Schulungen schließen Sie zufriedenstellend und pünktlich ab - Wartungen und Reparaturen von ausgewählten Geräten komplettieren Ihren Arbeitsalltag zusätzlich zu Ihren Integration-Aufgaben Ihre Qualifikation: - Abgeschlossene Ausbildung als Techniker, vorzugsweise Fachrichtung Elektrotechnik, Elektronik und Maschinenbau oder Medizintechnik - erste Erfahrung im Außendienst/ technischen Service - Kenntnisse der Netzwerkkonfiguration und -Einrichtung wie Firewalls und TCP/IP-Netzwerkkomponenten in einer Windows-Umgebung - Erfahrungen mit Windows Server, Vm’s und SQL-Kenntnissen - Kenntnisse in Skriptsprachen (JavaScrips/VBAxeipr), um bei Bedarf Automatisierungen zu ermöglichen Wissen und Fähigkeiten: - Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift mit der Fähigkeit, intern und beim Kunden auf verschiedenen Ebenen zu kommunizieren. - Positiv, optimistisch und proaktiv, in der Lage, sowohl selbstständig als auch im Team zu arbeiten - Hohe Qualitätsorientierung - Sehr flexibel und in der Lage, regelmäßig vor Ort beim Kunden zu sein, Bereitschaft zu Übernachtungen - Sehr gute Kenntnisse von Microsoft Office - Mindestens Führerschein Klasse B - Fließende Deutschkenntnisse und gute Englischkenntnisse Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.