Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. As part of our diverse and expert team you will be responsible for supporting our customers with on-site service in the following areas - Installs and optimizes hardware/software/network products and configurations at customer sites - Diagnoses and resolves product performance problems - Performs maintenance and repairs - Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance - Leverage shown experience to provided limited application support - Proactively responds to potential equipment issues to prevent unplanned interruption of customers business - Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software - Train other field engineers and customers in the solutions - Serves as an internal resource on technical issues and leads product customer concerns Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers - May have knowledge of third-party products - May deliver internal technical training and maintenance seminars and workshops for field engineers or customers - May calibrate equipment - May qualify leads Territory Coverage - The ideal candidate will reside within the Indianapolis Metro Area. Note: No relocation is offered for this position at this time. - The position requires an active driver's license. - Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory. - Territory: IN, covering IL, WI, MI, KY as needed. Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Qualifications - Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience - 4+ years relevant work experience, including familiarity with Agilent and Waters analytical instrumentation; specific experience with GC and/or LC required, dissolution or spectroscopy experience is a plus - Experience with Pharma/Bio-pharma, GMP, GLP environments - Experience with the Agilent solutions is desired but not crucial - Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred - Familiar with use of hand tools - Demonstration of logical troubleshooting - Ability to tackle high impact problems related to product availability; typically, system/ solution focused - Customer service and solutions oriented - Ability to travel extensively including overnight travel as decided by business needs - A valid driver's license is required for this position - Up to 50% travel may be required ​ Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least April 29, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: 50% of the Time Shift: Day Duration: No End Date Job Function: Services & Support

• working directly with our customers for service calls • performing field service work • data collection • overall support for all paper machine clothing related issues • performing shutdown services related to paper machine clothing on all sections of the paper machine • assistance during clothing installations • perform inspections and services between clothing installations • perform minor equipment and inventory audits that support our customer contracts / agreements • work closely with Product Managers, Sales, and Technology experts

Ihre Aufgaben: - Sie sind ein technisch kompetenter Ansprechpartner für unsere Produkte, damit Sie unseren Kunden einen konsistenten Service- und Support bieten können, dabei fokussieren Sie sich auf die Netzwerkkonfiguration- und Einrichtung wie Firewalls und TCP/IP-Netzwerkkomponenten in einer Windows-Umgebung. - Eigenverantwortlich führen Sie zugewiesene Installationen, vorbeugende Wartungen und Reparaturen unserer gesamten Produktpalette zeitgerecht durch - Bei der Produktinbetriebnahme unterstützen Sie unseren Kunden vor Ort und fokussieren sich dabei insbesondere auf die Konfiguration von Netzwerkanforderungen. - Sie führen Updates und Upgrades nach Vorgabe unserer Herstellerwerke durch. - Sie arbeiten eng mit dem Technischen Support Team zusammen, um Kundenbeschwerden zu bearbeiten und Korrekturmaßnahmen und Kundenverfolgung zu ermitteln - Mit Ihren Kollegen aus dem Vertrieb arbeiten Sie eng zusammen und unterstützen diese in allen technischen Belangen. - Im Team unterstützen Sie bei der Entwicklung anderer Außendiensttechniker, indem Sie diese bei der Fehlersuche unterstützen und Ihre Erfahrungen teilen - Alle zugewiesenen und erforderlichen Schulungen schließen Sie zufriedenstellend und pünktlich ab - Wartungen und Reparaturen von ausgewählten Geräten komplettieren Ihren Arbeitsalltag zusätzlich zu Ihren Integration-Aufgaben Ihre Qualifikation: - Abgeschlossene Ausbildung als Techniker, vorzugsweise Fachrichtung Elektrotechnik, Elektronik und Maschinenbau oder Medizintechnik - erste Erfahrung im Außendienst/ technischen Service - Kenntnisse der Netzwerkkonfiguration und -Einrichtung wie Firewalls und TCP/IP-Netzwerkkomponenten in einer Windows-Umgebung - Erfahrungen mit Windows Server, Vm’s und SQL-Kenntnissen - Kenntnisse in Skriptsprachen (JavaScrips/VBAxeipr), um bei Bedarf Automatisierungen zu ermöglichen Wissen und Fähigkeiten: - Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift mit der Fähigkeit, intern und beim Kunden auf verschiedenen Ebenen zu kommunizieren. - Positiv, optimistisch und proaktiv, in der Lage, sowohl selbstständig als auch im Team zu arbeiten - Hohe Qualitätsorientierung - Sehr flexibel und in der Lage, regelmäßig vor Ort beim Kunden zu sein, Bereitschaft zu Übernachtungen - Sehr gute Kenntnisse von Microsoft Office - Mindestens Führerschein Klasse B - Fließende Deutschkenntnisse und gute Englischkenntnisse Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. The Field Service Specialist is a key customer facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Technicians are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner. Essential Roles and Responsibilities - Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols. - Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills. - Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments. - Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly. - Plan and order necessary parts for service and maintenance, maintaining proper inventory control. - Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques. - Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction. - Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues. - Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices. - Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges. - Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed. - Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies. - Manage travel to clinical and stakeholder sites for technical support, training, and meetings. - Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate. - Perform other duties as assigned. Qualifications - Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards. - Demonstrated ability to work independently to effectively manage assigned territory. - Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers. - Excellent verbal and written communication skills required. - Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint). - Able to work in healthcare environments while adhering to PPE protocols (e.g., gowning, mask), and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids. - Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required. - Valid driver’s license required. - Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate. Experience and Education - Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field - OR associate’s degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience. - OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience. - OR completion of a U.S. military electrical or electrical biomedical equipment technology program. - Previous field service experienced is strongly preferred. US Benefits at Vantive This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan (“Aon PEP”), Vantive’s 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive’s US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive Equal Employment Opportunity Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodation Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.