Title: Tribe Manager Location: North Macedonia - Skopje Hybrid Full time Job Description: Aristocrat Interactive, a leading technology and platform provider in the iGaming industry, is dedicated to delivering innovative, high-quality solutions. We are currently looking for a Tribe Lead to join our collaborative and forward-thinking delivery team. This is a senior leadership role responsible for guiding a group of development teams (a "tribe") operating within Agile/Scrum frameworks. You will lead both managers and engineers, driving alignment, delivery excellence, and team performance. If you are a strong people leader who thrives in a strategic, high-impact role, this could be a great fit for you. This position is a hybrid role based in Skopje, with 3 days per week onsite. What You'll Do - Manage a "development community" comprising scrum masters, team leads, developers, and testers organized in SCRUM teams. - Serve as a problem solver, prioritizing and resolving issues that arise during the development process, providing a focal point for your "group." - Coordinate the team's SDLC, deliverables, and timelines, ensuring timely and within-budget delivery with superb quality. - Apply KPI-based management to track and maintain each team's performance, continually improving using these metrics. - Mentor project leads and agile facilitators in embracing the scrum methodology and advancing their maturity. - Cultivate positive relationships with collaborators, framework users, and program owners, improving transparency and communication. What We're Looking For - 5+ years of experience in managing software development teams, with a strong background in SCRUM methodologies. - Proven track record of successful project delivery on time and within budget. - Outstanding problem-solving skills and the ability to prioritize and solve issues efficiently. - Strong understanding of SDLC and experience managing it in a fast-paced environment. - Shown proficiency in using and refining critical metrics to drive team performance. - Experience coaching and mentoring team leads and scrum masters to improve their skills. - Excellent communication abilities to establish and uphold positive connections with collaborators. - Ability to thrive in a collaborative environment and encourage your team to achieve ambitious goals. - Bachelor's degree in Computer Science or a related field is desirable. - Certification in SCRUM or Agile methodologies is a plus. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V - World Leader in Gaming Entertainment - Robust benefits package - Global career opportunities Our Values - All about the Player - Talent Unleashed - Collective Brilliance - Good Business Good Citizen Travel Expectations None Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship. - Stakeholder Relationships — Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins. What You’ll Bring - Ownership Mentality — You take responsibility for your accounts and don’t wait for someone else to solve the problem. You figure it out and get it done. - Customer Instincts — You know how to run a meeting, ask the right questions, and build trust. You’re equally comfortable with a skeptical end user or a data-driven administrator. - Operational Excellence — You stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks. - Consultative Approach — You guide customers toward the right path rather than just reacting to requests. You bring a point of view while making sure the customer feels heard. - Growth Mindset — You move fast, learn constantly, and treat feedback as fuel.