Registered Nurse - Ohio Location: Remote (must be located in Ohio) Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide. The Role The Complex Care Navigator RN is a vital leader in delivering comprehensive, person-centered care to individuals with serious illness. This role involves administering and interpreting a variety of assessments and screening tools to identify and prioritize member needs. As a key member of the multidisciplinary team, the RN is responsible for developing individualized care plans and leading care coordination efforts through active participation in internal and joint rounds. Utilizing Tuesday Health’s electronic systems and tools, the RN ensures a streamlined, technology-enabled approach to care. Central to this role is building strong, empathetic relationships with members, driving collaboration and transforming the member experience. Key responsibilities of this role may include: - Administer multiple assessments and screening tools within the clinical model at different times throughout the care timeline - Interpret responses to assessments and screening tools and support prioritization of need based on responses - Be accountable for care plan development within the multidisciplinary care team - Lead in internal and joint rounds to ensure the member experience is optimal and coordinated - Learn the Tuesday Health electronic systems, tools, technology, to deliver a coordinated approach to ensure the members have a unique experience - Build a strong, trusting relationship with every member, where listening and empathy are the foundation of every interaction - Serve as the quarterback of the multidisciplinary team transforming care for members with serious illness A strong candidate will demonstrate the following: - Active and unrestricted Registered Nurse license in the State of Ohio without any board action - Experience in clinical/medical setting preferred - Experience in a multi-disciplinary care model working across network providers, health plan care management support, and employed clinicians - Strong communication and organization skills - Ability to multitask and work under pressure without sacrificing a positive member experience - Ability to know when to escalate and potentially act professionally in an emergent situation - Strong technical skills to navigate different documentation systems and tools; as well as ability to learn new systems as the company grows and evolves - Strong written skills - Ability to drive during daytime, nighttime, or inclement weather - Valid driver's license with safe driving record - State minimum automobile insurance coverage - Comfort with change and ambiguity; you understand that rapid changes to the business, strategy, organization, and priorities will come with rapid evolution of our business - Bi-lingual in Spanish preferred What We Offer - Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc. - Remote work with multiple onsite sessions each year to maximize collaboration and team building - A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way - Meaningful work each day; we care deeply about our mission, our patients, and each other Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

. Schedule Monday - Friday 11a-8p, Saturday 10a-7p with a comp day during the week. What You’ll Do Summary/Objective: Provide internal and external members with quality service through various communication channels, including phone, email, web chat and social media. Accurately process transactions and other member requests in a timely manner. Understand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Provide Service Excellence to both external and internal members. Meet service expectations as outlined in the Service Excellence Scorecard - Meet expectations for all contact center related statistics, including but not limited to measurement of Available Time, Schedule Adherence, AUX time and After Call Work - Help to meet the financial needs of new and existing members by building strong relationships and recognizing potential referral opportunities and successfully completing qualified referrals of products and services - Participate in performance development by being receptive to constructive coaching feedback from Performance Leads, Assistant Managers, Managers and Peers - Foster teamwork and strive to strengthen relationships between the Information Center staff and staff in DCU's support departments - Accurately process transactions, file maintenance and all other member requests - Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Union - Perform other job-related duties as assigned or requested. - Complies with regulatory compliance and assigned training requirements. What You’ll Need Education and Experience Requirements: - High School diploma or equivalent - Minimum 6 months of call center or banking experience Additional Eligibility Requirements: - Strong interpersonal skills - PC Skills - Ability to multitask - Spanish Speaking a plus What We Do DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $20.50 #INDLW

div.content { background: #6c6f70 } div.joqReqDescription { background: #FFF repeat-y; !important; font family: Coloplast; !important text-align: left; color: #000; width: 900px !important; margin: 0 auto !important; position: relative; -webkit-column-count: 1; -moz-column-count: 1; padding-top: 170px; padding-left: 5px; padding-bottom: 50px; } div.joqReqDescription strong{ font family: Coloplast !important; font-size: 14px; color: #000; } div.joqReqDescription p{ font family: Coloplast !important; padding-left:0px; width: 892px; } div.joqReqDescription div.image-box { width: 900px; text-align: center; display: block; top: 0px; left: 5px; position: absolute; height: 150px; } div.joqReqDescription div.header-box { background-color: #00b0ca; position: absolute; top: 389px; display: block; font-family: Coloplast !important; font-size: 30px; color: rgb(255, 255, 255); font-weight: bold; width: 883px; left: 5px; height: 72px; padding-left: 17px; padding-top: 15px; } Für unseren Geschäftsbereich Coloplast aktiv suchen wir einen empathischen und motivierten Call Specialist für telefonische Patientenbetreuung. In dieser Position beraten Sie unsere Patienten telefonisch im Umgang mit ihrem Stoma und betreuen sie im Rahmen unserer begleitenden Programme. Die Bedürfnisse unserer Patienten treiben uns dazu an, neue Möglichkeiten zu finden, ihr Leben zu erleichtern. Wir hinterfragen kontinuierlich jeden Aspekt der sehr persönlichen Gesundheitsversorgung und versuchen unsere Kunden besser zu verstehen und auf sie einzugehen. Über die Versorgung mit optimalen Produktlösungen hinaus stehen wir mit unseren innovativen Betreuungsprogrammen Patienten ab Tag 1 beratend zur Seite. …und das erwartet Sie bei uns: Nach einer intensiven Einarbeitung und medizinischen Schulungen agieren Sie als spezialisierter telefonische Berater für unsere Patienten. Sie nehmen telefonischen Erstkontakt zu neuen Patienten auf, die sich zuvor bei einem unserer Patientenprogramme angemeldet haben. Dadurch unterstützen Sie die Patienten, gerade in der schwierigen Anfangsphase, und motivieren durch Ihr Wissen, Ihre Erfahrung und Ihre Empathie. Unser erklärtes Ziel ist es, unseren Patienten die Sicherheit zu geben, die sie für ein aktives Leben benötigen. Die Ausübung der Position findet bundesweit im Home-Office und an unserem Standort in Hamburg statt. Ihre wesentlichen Aufgaben und Verantwortungsbereiche: - Sie beraten schwerpunktmäßig Patienten am Telefon bei medizinischen Fragestellungen im Rahmen unserer strukturierten Patientenbetreuungsprogramme (Stoma, Darmmanagement und Kontinenz). - Bei unseren Stomapatienten führen Sie ein regelmäßiges Monitoring auf mögliche Risiken durch. - Sie motivieren unsere Anwender, bei ihrer Therapieform bzw. „am Ball“ zu bleiben, um den medizinischen Zustand zu verbessern und um Ihnen somit ein weitestgehend unbeschwertes Leben zu ermöglichen. - Sie beraten Patienten in Alltagsfragen rund um Ihr Leben mit Stoma. - Sie übernehmen die Dokumentation der Kundengespräche in der Kundendatenbank - Sie übernehmen selbständige Organisation und Durchführung von Follow-Up-Aktivitäten (z.B. digitale und postalische Korrespondenz) - Sie nehmen regelmäßig an Weiterbildungsmaßnahmen teil - Als Kommunikationstalent agieren Sie als Schnittstelle u.a. zu unseren Außendienstmitarbeitern und Pflegekräften Ihr fachliches und persönliches Anforderungsprofil: - Erfolgreich abgeschlossene Ausbildung im medizinischen Umfeld, wie z.B. exam. Pflegefachkraft (ehemals Gesundheits- & Krankenpfleger/-in), exam. Rettungssanitäter oder Ernährungsberater (idealerweise im Bereich Stoma, Inkontinenz und Darmmanagement). - Medizinische Kenntnisse, wie z.B. aus den oben genannten Ausbildungsberufen, sind Voraussetzung. - Idealerweise bringen Sie Erfahrungen aus dem klinischen Umfeld mit. - Erfahrungen in der telefonischen Beratung von erklärungsbedürftigen und sensiblen Produkten sind von Vorteil, aber keine Voraussetzung. - Emphatische, zielgerichtete und geduldige Kommunikationsfähigkeit - Freude am Telefonieren, eine positive und optimistische Grundeinstellung sowie eine hohe emotionale Belastbarkeit - Auch in Phasen eines hohen Arbeitsaufkommens sind Sie ein belastbarer Teamplayer - Sichere Anwendung des MS Office Pakets - Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift Gründe, die für uns sprechen: Flexible Arbeitszeiten (inkl. Home-Office Regelung), eine Büro-Location seit November 2022 in Hamburg-Wandsbek, attraktive Sozialleistungen (z.B. betriebliche Altersvorsorge), Company Bike, kostenlose Parkplätze, Betriebsrestaurant und vieles mehr Um seine ambitionierten Wachstumsziele zu erfüllen, entwickelt und vermarktet Coloplast Produkte und Dienstleistungen, die das Leben von Menschen mit persönlichen medizinischen Bedürfnissen vereinfachen. Wir beschäftigen ca. 16.000 Mitarbeiter und bieten unsere Produkte in über 143 Ländern an. Damit zählen wir zu den weltweit führenden Herstellern von medizinischen Produkten. Wir bauen unser Unternehmen kontinuierlich aus und suchen immer nach neuen Möglichkeiten, uns weiter zu entwickeln. Wir forschen, lernen und ermitteln beständig neue Vorgehensweisen. Coloplast legt großen Wert auf Inklusion: Mitarbeiter sollen ihre Einzigartigkeit voll entfalten können, ihr Potenzial ausschöpfen und ein starkes Zugehörigkeitsgefühl empfinden, und zwar aufgrund – nicht trotz – ihrer Unterschiedlichkeit. Daher ermutigen wir alle qualifizierten Bewerber, sich unabhängig von Geschlecht, Alter, Nationalität, Herkunft, sexueller Orientierung, religiöser Überzeugung oder körperlicher Verfassung zu bewerben. Besuchen Sie uns auf Coloplast.com. Sehen Sie sich den Film an. Folgen Sie uns auf LinkedIn. 60799 #LI-CO #LI-Remote

Who are We? Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project. What will your responsibilities be? - Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details - Acknowledging and resolving customer complaints - Processing inquiries received via multichannel - Identifying customer needs and helping customers using specific features - Analyzing and reporting product malfunctions - Assisting in training new employees when requested by management - Updating our internal databases with information about technical issues and useful discussions with customers - Informing customers about new features and functionalities What skills are we looking for? - High School diploma (mandatory) - Experience in telephone customer service/call center environment (preferred) - German native speaker or C1 Level (written and spoken knowledge - mandatory) - Fluency in English (is a plus) - Familiarity with automotive industry (is a plus) - Experience using help desk software and remote support tools (is a plus) - Understanding of how CRM systems work - Excellent communication and problem-solving skills - Solution-oriented - Polite and empathic - Quality of work - Collaboration and commitment What we can offer: - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according with your path career - Collaborative work environment - Multicultural teams - Proactive support Ref.: Level B