div.content { background: #6c6f70 } div.joqReqDescription { background: #FFF repeat-y; !important; font family: Coloplast; !important text-align: left; color: #000; width: 900px !important; margin: 0 auto !important; position: relative; -webkit-column-count: 1; -moz-column-count: 1; padding-top: 170px; padding-left: 5px; padding-bottom: 50px; } div.joqReqDescription strong{ font family: Coloplast !important; font-size: 14px; color: #000; } div.joqReqDescription p{ font family: Coloplast !important; padding-left:0px; width: 892px; } div.joqReqDescription div.image-box { width: 900px; text-align: center; display: block; top: 0px; left: 5px; position: absolute; height: 150px; } div.joqReqDescription div.header-box { background-color: #00b0ca; position: absolute; top: 389px; display: block; font-family: Coloplast !important; font-size: 30px; color: rgb(255, 255, 255); font-weight: bold; width: 883px; left: 5px; height: 72px; padding-left: 17px; padding-top: 15px; } Für unseren Geschäftsbereich Coloplast aktiv suchen wir einen empathischen und motivierten Call Specialist für telefonische Patientenbetreuung. In dieser Position beraten Sie unsere Patienten telefonisch im Umgang mit ihrem Stoma und betreuen sie im Rahmen unserer begleitenden Programme. Die Bedürfnisse unserer Patienten treiben uns dazu an, neue Möglichkeiten zu finden, ihr Leben zu erleichtern. Wir hinterfragen kontinuierlich jeden Aspekt der sehr persönlichen Gesundheitsversorgung und versuchen unsere Kunden besser zu verstehen und auf sie einzugehen. Über die Versorgung mit optimalen Produktlösungen hinaus stehen wir mit unseren innovativen Betreuungsprogrammen Patienten ab Tag 1 beratend zur Seite. …und das erwartet Sie bei uns: Nach einer intensiven Einarbeitung und medizinischen Schulungen agieren Sie als spezialisierter telefonische Berater für unsere Patienten. Sie nehmen telefonischen Erstkontakt zu neuen Patienten auf, die sich zuvor bei einem unserer Patientenprogramme angemeldet haben. Dadurch unterstützen Sie die Patienten, gerade in der schwierigen Anfangsphase, und motivieren durch Ihr Wissen, Ihre Erfahrung und Ihre Empathie. Unser erklärtes Ziel ist es, unseren Patienten die Sicherheit zu geben, die sie für ein aktives Leben benötigen. Die Ausübung der Position findet bundesweit im Home-Office und an unserem Standort in Hamburg statt. Ihre wesentlichen Aufgaben und Verantwortungsbereiche: - Sie beraten schwerpunktmäßig Patienten am Telefon bei medizinischen Fragestellungen im Rahmen unserer strukturierten Patientenbetreuungsprogramme (Stoma, Darmmanagement und Kontinenz). - Bei unseren Stomapatienten führen Sie ein regelmäßiges Monitoring auf mögliche Risiken durch. - Sie motivieren unsere Anwender, bei ihrer Therapieform bzw. „am Ball“ zu bleiben, um den medizinischen Zustand zu verbessern und um Ihnen somit ein weitestgehend unbeschwertes Leben zu ermöglichen. - Sie beraten Patienten in Alltagsfragen rund um Ihr Leben mit Stoma. - Sie übernehmen die Dokumentation der Kundengespräche in der Kundendatenbank - Sie übernehmen selbständige Organisation und Durchführung von Follow-Up-Aktivitäten (z.B. digitale und postalische Korrespondenz) - Sie nehmen regelmäßig an Weiterbildungsmaßnahmen teil - Als Kommunikationstalent agieren Sie als Schnittstelle u.a. zu unseren Außendienstmitarbeitern und Pflegekräften Ihr fachliches und persönliches Anforderungsprofil: - Erfolgreich abgeschlossene Ausbildung im medizinischen Umfeld, wie z.B. exam. Pflegefachkraft (ehemals Gesundheits- & Krankenpfleger/-in), exam. Rettungssanitäter oder Ernährungsberater (idealerweise im Bereich Stoma, Inkontinenz und Darmmanagement). - Medizinische Kenntnisse, wie z.B. aus den oben genannten Ausbildungsberufen, sind Voraussetzung. - Idealerweise bringen Sie Erfahrungen aus dem klinischen Umfeld mit. - Erfahrungen in der telefonischen Beratung von erklärungsbedürftigen und sensiblen Produkten sind von Vorteil, aber keine Voraussetzung. - Emphatische, zielgerichtete und geduldige Kommunikationsfähigkeit - Freude am Telefonieren, eine positive und optimistische Grundeinstellung sowie eine hohe emotionale Belastbarkeit - Auch in Phasen eines hohen Arbeitsaufkommens sind Sie ein belastbarer Teamplayer - Sichere Anwendung des MS Office Pakets - Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift Gründe, die für uns sprechen: Flexible Arbeitszeiten (inkl. Home-Office Regelung), eine Büro-Location seit November 2022 in Hamburg-Wandsbek, attraktive Sozialleistungen (z.B. betriebliche Altersvorsorge), Company Bike, kostenlose Parkplätze, Betriebsrestaurant und vieles mehr Um seine ambitionierten Wachstumsziele zu erfüllen, entwickelt und vermarktet Coloplast Produkte und Dienstleistungen, die das Leben von Menschen mit persönlichen medizinischen Bedürfnissen vereinfachen. Wir beschäftigen ca. 16.000 Mitarbeiter und bieten unsere Produkte in über 143 Ländern an. Damit zählen wir zu den weltweit führenden Herstellern von medizinischen Produkten. Wir bauen unser Unternehmen kontinuierlich aus und suchen immer nach neuen Möglichkeiten, uns weiter zu entwickeln. Wir forschen, lernen und ermitteln beständig neue Vorgehensweisen. Coloplast legt großen Wert auf Inklusion: Mitarbeiter sollen ihre Einzigartigkeit voll entfalten können, ihr Potenzial ausschöpfen und ein starkes Zugehörigkeitsgefühl empfinden, und zwar aufgrund – nicht trotz – ihrer Unterschiedlichkeit. Daher ermutigen wir alle qualifizierten Bewerber, sich unabhängig von Geschlecht, Alter, Nationalität, Herkunft, sexueller Orientierung, religiöser Überzeugung oder körperlicher Verfassung zu bewerben. Besuchen Sie uns auf Coloplast.com. Sehen Sie sich den Film an. Folgen Sie uns auf LinkedIn. 60799 #LI-CO #LI-Remote

Who are We? Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project. What will your responsibilities be? - Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details - Acknowledging and resolving customer complaints - Processing inquiries received via multichannel - Identifying customer needs and helping customers using specific features - Analyzing and reporting product malfunctions - Assisting in training new employees when requested by management - Updating our internal databases with information about technical issues and useful discussions with customers - Informing customers about new features and functionalities What skills are we looking for? - High School diploma (mandatory) - Experience in telephone customer service/call center environment (preferred) - German native speaker or C1 Level (written and spoken knowledge - mandatory) - Fluency in English (is a plus) - Familiarity with automotive industry (is a plus) - Experience using help desk software and remote support tools (is a plus) - Understanding of how CRM systems work - Excellent communication and problem-solving skills - Solution-oriented - Polite and empathic - Quality of work - Collaboration and commitment What we can offer: - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according with your path career - Collaborative work environment - Multicultural teams - Proactive support Ref.: Level B

PATH current employees - please log in and apply Here PATH is a global nonprofit dedicated to achieving health equity. With more than 40 years of experience forging multisector partnerships and with expertise in science, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales up innovative solutions to the world’s most pressing heath challenges. PATH's Malaria and Neglected Tropical Diseases (MNTD) and Epidemic Preparedness and Response (EPR) program is a leader in the effort to end malaria illnesses and deaths, strengthens infectious disease surveillance systems, supports integration across sectors and disease verticals, and assists countries in addressing emerging infectious diseases and antimicrobial resistance.   As part of our growing portfolio, we are building a roster of experienced consultants with technical depth in infectious disease surveillance. Scope of Work Selected consultants will be engaged on a project-by-project basis and may support a range of activities, including: - Strategic planning for infectious disease surveillance systems - Landscape analysis of surveillance systems and health information architecture - Designing or optimizing indicator- and event-based surveillance, outbreak detection, or response systems - Supporting governments to integrate AI or advanced analytics into health system decision-making - Developing technical reports, presentations, and operational frameworks - Capacity building and workshop facilitation in English and/or French-speaking settings Qualifications We are seeking candidates who meet all of the following core requirements: Core Requirements - Demonstrated experience in infectious disease surveillance systems - Fluency in English - Strong client-facing communication and facilitation skills - Ability to work independently in dynamic, multicultural environments Desirable - Masters-level or higher in Public Health, Epidemiology, or related field - Professional proficiency in French - Experience working with or advising Ministries of Health - Prior work with international donors such as Global Fund, Gates Foundation, USAID, WHO, or KfW - Knowledge of digital health tools (e.g., DHIS2, malaria dashboards, AI-supported surveillance platforms) - Experience living or working in/with Francophone countries Application Process Interested applicants should submit: - CV (max 3 pages) - Short cover letter (max 1 page) summarizing relevant experience - Daily rate in USD We accept applications on a rolling basis and will prioritize candidates available for short-notice deployments or remote technical support. Due to the anticipated volume of applicants, we will not be able to contact individuals unless they are shortlisted. Position Type: Short-term Consultant (Roster) Location: Global, Remote Languages Required: English required, French preferred Application Deadline: Rolling Start Date: Rolling / As needed

Role Description Employees serving as a Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center are part of an interdisciplinary healthcare team. All assigned clinical activities and functions will be completed in accordance with approved pharmacy protocols. - Receives and responds to contacts including, but not limited to, telephone calls, VA Health chat messages, and secure messages, from Veterans, their family members, and/or legal representatives regarding a broad range of topics including medication refills, medication renewal requests, basic pharmacy billing inquiries, and procedural pharmacy activities. - Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance and allergies/drug reactions. Transfers identified patients to a pharmacist or supervisor for further evaluation, if needed. - Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly, and in a timely manner. Uses approved Pharmacy Service protocols, when appropriate, to satisfy patient medication requests. - Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (EHR) to include, but not limited to, what was requested, what action was taken, and any other information which may be pertinent during future research. Assists in the documentation of medication variances. - Assists in training for lower graded technicians and technician students. - Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs. - Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veteran's concerns at first contact. When required, refers to other VA resources to assist in the resolution process. Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution (FCR). - Seeks assistance from designated Lead Technician, Clinical Pharmacist, or Supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful. - Participates in continuous daily improvement and VISN Clinical Contact Center initiatives. - Completes additional duties as assigned. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Education or Experience: None required. - For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation. Requirements - GS-03 Pharmacy Technician: One year of post-secondary education or six months of general experience or student technician enrolled in an approved pharmacy technician program. - GS-04 Pharmacy Technician: Completion of two years of post-secondary coursework related to pharmacy or six months of experience demonstrating knowledge of medication or successful completion of a military or nationally recognized pharmacy technician education/training program. - GS-5 Pharmacy Technician: Successful completion of four years post-secondary education with courses related to pharmacy or an associate's degree in pharmacy technician or technology or one year of experience equivalent to the next lower grade level. - GS-6 Pharmacy Technician: One year of experience equivalent to the next lower level. Benefits - 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). - After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. - After 60 days of employment, full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. - Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). - Telework: Not applicable, this is a remote position.