Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Contact Center Agent (Automotive Service - German Speaker) Contact Center Agent (Automotive Service - German Speaker)
Location
Portugal
Posted
61 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Contact Center Agent (Automotive Service - German Speaker) Contact Center Agent (Automotive Service - German Speaker)
Volkswagen AG
Who are We? Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project. What will your responsibilities be? - Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details - Acknowledging and resolving customer complaints - Processing inquiries received via multichannel - Identifying customer needs and helping customers using specific features - Analyzing and reporting product malfunctions - Assisting in training new employees when requested by management - Updating our internal databases with information about technical issues and useful discussions with customers - Informing customers about new features and functionalities What skills are we looking for? - High School diploma (mandatory) - Experience in telephone customer service/call center environment (preferred) - German native speaker or C1 Level (written and spoken knowledge - mandatory) - Fluency in English (is a plus) - Familiarity with automotive industry (is a plus) - Experience using help desk software and remote support tools (is a plus) - Understanding of how CRM systems work - Excellent communication and problem-solving skills - Solution-oriented - Polite and empathic - Quality of work - Collaboration and commitment What we can offer: - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according with your path career - Collaborative work environment - Multicultural teams - Proactive support Ref.: Level B
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Pharmacy Technician-Clinical Contact Center
VHA VISN 20 Human ResourcesFor more information on qualification standards, please visit the United States Office of Personnel Management's website.
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Missionary Training Center Infield Language Mentor
Church of Jesus Christ of Latter Day SaintsThe Church of Jesus Christ of Latter Day Saints is a Christian church originally organized by Joseph Smith in 1830. The church's members, known as Latter Day Sa
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Patient Experience Specialist
MontuMontu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit. Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey. This role is an Australia-based, fully work-from-home position.
Company Description Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit. Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey. This role is an Australia-based, fully work-from-home position. Job Description The Patient Experience Specialist’s core role is to be the frontline support for our patients and ensure that every interaction results in an excellent experience for both our current and potential patients. The Patient Experience Specialist handles both inbound and outbound communications via phone and ticketing system and provides daily team support to ensure smooth flow of inquiries and complaints within the clinical and operational teams. Additional tasks beyond the core role may be allocated to support the overall function of the Team. Key Responsibilities Patient Service - Inbound and outbound customer enquiries at volume - acting as a central point of contact for our patients both via phone and email. - Identifying the patient's needs - clarifying information, assisting with requests for resources as well as assisting them in taking the appropriate next steps, including escalation to the clinical team when required. - Complaint resolution/customer retention - displaying an empathetic and solution-centric attitude with a significant focus on patient success. - Maintaining patient satisfaction at the core of every decision and behaviour. - Coordination between our internal clinical and operations teams, external pharmacies, clinics, suppliers and other key stakeholders. - Maintaining accurate patient information within interconnected database systems. - Identifying and escalating priority issues affecting service delivery. - Administrative tasks both clinical and operational in nature - attending to document and process management as required with attention to detail and a high level of organisation. - In a customer centric manner, respond to information requests, find solutions to resolve queries, complete end-to-end case management, ideally on a first call resolution basis, respond to difficult customer queries and if unable to resolve, seek support from the Team Leader. - Prioritise and complete allocated work. Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) - Deliver on individual and set departmental OKR and KPI’s as determined from time to time. Qualifications - Previous experience with high volume customer queries and resolutions. - Previous experience in a call-centre environment is not essential but will be highly advantageous. - Demonstrated client service focus with a warm telephone manner and the ability to ask effective questions and demonstrate active listening techniques. - Ability to multi-task, set priorities and manage own time effectively in a dynamic, fast-paced environment. - Demonstrated success in managing customer relationships through strong communication and process management. Additional Information You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians. Other benefits include: - Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - The freedom of a full-time, work-from-home role. - Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities. - Mental health support through our wellbeing platform, Unmind. - A private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhance your home office with our work from home equipment allowance benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients. #LI-GQ1 #LI-Remote We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. - Compensation: AUD 63700 - AUD 69000 - yearly

