Coloplast A/S logo
Coloplast A/S

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. We develop and market products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world’s leading medical device companies.

Call Specialist (m/w/d) für telefonische Patientenbetreuung (100% remote möglich)

Location

Germany

Posted

61 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Call Specialist (m/w/d) für telefonische Patientenbetreuung (100% remote möglich)

Coloplast A/S

div.content { background: #6c6f70 } div.joqReqDescription { background: #FFF repeat-y; !important; font family: Coloplast; !important text-align: left; color: #000; width: 900px !important; margin: 0 auto !important; position: relative; -webkit-column-count: 1; -moz-column-count: 1; padding-top: 170px; padding-left: 5px; padding-bottom: 50px; } div.joqReqDescription strong{ font family: Coloplast !important; font-size: 14px; color: #000; } div.joqReqDescription p{ font family: Coloplast !important; padding-left:0px; width: 892px; } div.joqReqDescription div.image-box { width: 900px; text-align: center; display: block; top: 0px; left: 5px; position: absolute; height: 150px; } div.joqReqDescription div.header-box { background-color: #00b0ca; position: absolute; top: 389px; display: block; font-family: Coloplast !important; font-size: 30px; color: rgb(255, 255, 255); font-weight: bold; width: 883px; left: 5px; height: 72px; padding-left: 17px; padding-top: 15px; } Für unseren Geschäftsbereich Coloplast aktiv suchen wir einen empathischen und motivierten Call Specialist für telefonische Patientenbetreuung. In dieser Position beraten Sie unsere Patienten telefonisch im Umgang mit ihrem Stoma und betreuen sie im Rahmen unserer begleitenden Programme. Die Bedürfnisse unserer Patienten treiben uns dazu an, neue Möglichkeiten zu finden, ihr Leben zu erleichtern. Wir hinterfragen kontinuierlich jeden Aspekt der sehr persönlichen Gesundheitsversorgung und versuchen unsere Kunden besser zu verstehen und auf sie einzugehen. Über die Versorgung mit optimalen Produktlösungen hinaus stehen wir mit unseren innovativen Betreuungsprogrammen Patienten ab Tag 1 beratend zur Seite. …und das erwartet Sie bei uns: Nach einer intensiven Einarbeitung und medizinischen Schulungen agieren Sie als spezialisierter telefonische Berater für unsere Patienten. Sie nehmen telefonischen Erstkontakt zu neuen Patienten auf, die sich zuvor bei einem unserer Patientenprogramme angemeldet haben. Dadurch unterstützen Sie die Patienten, gerade in der schwierigen Anfangsphase, und motivieren durch Ihr Wissen, Ihre Erfahrung und Ihre Empathie. Unser erklärtes Ziel ist es, unseren Patienten die Sicherheit zu geben, die sie für ein aktives Leben benötigen. Die Ausübung der Position findet bundesweit im Home-Office und an unserem Standort in Hamburg statt. Ihre wesentlichen Aufgaben und Verantwortungsbereiche: - Sie beraten schwerpunktmäßig Patienten am Telefon bei medizinischen Fragestellungen im Rahmen unserer strukturierten Patientenbetreuungsprogramme (Stoma, Darmmanagement und Kontinenz). - Bei unseren Stomapatienten führen Sie ein regelmäßiges Monitoring auf mögliche Risiken durch. - Sie motivieren unsere Anwender, bei ihrer Therapieform bzw. „am Ball“ zu bleiben, um den medizinischen Zustand zu verbessern und um Ihnen somit ein weitestgehend unbeschwertes Leben zu ermöglichen. - Sie beraten Patienten in Alltagsfragen rund um Ihr Leben mit Stoma. - Sie übernehmen die Dokumentation der Kundengespräche in der Kundendatenbank - Sie übernehmen selbständige Organisation und Durchführung von Follow-Up-Aktivitäten (z.B. digitale und postalische Korrespondenz) - Sie nehmen regelmäßig an Weiterbildungsmaßnahmen teil - Als Kommunikationstalent agieren Sie als Schnittstelle u.a. zu unseren Außendienstmitarbeitern und Pflegekräften Ihr fachliches und persönliches Anforderungsprofil: - Erfolgreich abgeschlossene Ausbildung im medizinischen Umfeld, wie z.B. exam. Pflegefachkraft (ehemals Gesundheits- & Krankenpfleger/-in), exam. Rettungssanitäter oder Ernährungsberater (idealerweise im Bereich Stoma, Inkontinenz und Darmmanagement). - Medizinische Kenntnisse, wie z.B. aus den oben genannten Ausbildungsberufen, sind Voraussetzung. - Idealerweise bringen Sie Erfahrungen aus dem klinischen Umfeld mit. - Erfahrungen in der telefonischen Beratung von erklärungsbedürftigen und sensiblen Produkten sind von Vorteil, aber keine Voraussetzung. - Emphatische, zielgerichtete und geduldige Kommunikationsfähigkeit - Freude am Telefonieren, eine positive und optimistische Grundeinstellung sowie eine hohe emotionale Belastbarkeit - Auch in Phasen eines hohen Arbeitsaufkommens sind Sie ein belastbarer Teamplayer - Sichere Anwendung des MS Office Pakets - Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift Gründe, die für uns sprechen: Flexible Arbeitszeiten (inkl. Home-Office Regelung), eine Büro-Location seit November 2022 in Hamburg-Wandsbek, attraktive Sozialleistungen (z.B. betriebliche Altersvorsorge), Company Bike, kostenlose Parkplätze, Betriebsrestaurant und vieles mehr Um seine ambitionierten Wachstumsziele zu erfüllen, entwickelt und vermarktet Coloplast Produkte und Dienstleistungen, die das Leben von Menschen mit persönlichen medizinischen Bedürfnissen vereinfachen. Wir beschäftigen ca. 16.000 Mitarbeiter und bieten unsere Produkte in über 143 Ländern an. Damit zählen wir zu den weltweit führenden Herstellern von medizinischen Produkten. Wir bauen unser Unternehmen kontinuierlich aus und suchen immer nach neuen Möglichkeiten, uns weiter zu entwickeln. Wir forschen, lernen und ermitteln beständig neue Vorgehensweisen. Coloplast legt großen Wert auf Inklusion: Mitarbeiter sollen ihre Einzigartigkeit voll entfalten können, ihr Potenzial ausschöpfen und ein starkes Zugehörigkeitsgefühl empfinden, und zwar aufgrund – nicht trotz – ihrer Unterschiedlichkeit. Daher ermutigen wir alle qualifizierten Bewerber, sich unabhängig von Geschlecht, Alter, Nationalität, Herkunft, sexueller Orientierung, religiöser Überzeugung oder körperlicher Verfassung zu bewerben. Besuchen Sie uns auf Coloplast.com. Sehen Sie sich den Film an. Folgen Sie uns auf LinkedIn. 60799 #LI-CO #LI-Remote

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