Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Experience Architecture team is dedicated to driving the strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. As the Principal Technical Program Manager - Architecture Program Strategy & Execution in the Customer Experience Architecture team, you will drive critical quality excellence rhythms as part of our commitment to the customer experience. This opportunity will allow you to demonstrate cross team collaboration skills, understanding of the product lifecycle and deep technical acumen, and ability to deliver against key initiatives. You will gain a unique perspective of what we do and how it impacts customer outcomes. You will work closely with leaders across the organization as you play a critical role. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Enterprise Program Ownership - Serve as the overall lead for a Technical Program Management Office (TPMO), driving highly complex, cross‑company initiatives with broad organizational impact. - Own end‑to‑end accountability for program strategy, execution, integration, and outcomes across multiple divisions. Strategic Stakeholder Partnership - Establish and maintain strong relationships with senior leaders and executive stakeholders to drive strategic alignment, orchestration, and integration across operational pillars. - Influence decision‑making through clear communication, structured planning, and alignment to business and technical priorities. Technical Leadership & Roadmap Execution - Provide technical leadership and strategic oversight in the development of initiative plans and execution against multi‑phase roadmaps. - Ensure roadmap delivery aligns with architectural strategy, platform capabilities, and long‑term business objectives. Governance, Risk, & Compliance - Lead and oversee initiative governance frameworks and execution processes to ensure performance requirements and standards are met throughout the development lifecycle. - Drive compliance with quality, privacy, security, safety, accessibility, and regulatory requirements across programs. Cross‑Functional Solution Delivery - Partner with Software and Hardware Engineering teams to design and deliver complex technical solutions across multiple feature areas. - Identify risks, dependencies, and trade‑offs, and provide data‑driven recommendations to stakeholders to enable informed decision‑making. Program Integration & Execution Management - Define success criteria and drive execution for highly complex, cross‑functional initiatives spanning multiple feature areas. - Coordinate across engineering, business, and operational teams to ensure alignment, integration, and consistent delivery. Multi‑Division Planning & Execution - Deliver against program roadmaps across multiple feature groups and divisions, tracking schedules, milestones, and dependencies. - Drive development of staging and implementation plans while leading ongoing governance rhythms to support execution excellence. Qualifications Required: - Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. - 3+ years of experience managing cross-functional and/or cross-team projects. Preferred: - Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, OR product development OR equivalent experience. - 8+ years of experience managing cross-functional and/or cross-team projects. - 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

The Department of International Health at the Johns Hopkins Bloomberg School of Public Health is seeking a Program Coordinator. The Program Coordinator is responsible for the implementation of a specific program under general supervision and direction. The Program Coordinator participates in program development, planning, and implementation. The position is responsible for day-to-day operations of the program and achieving short and long-term program goals. May supervise or oversee operational staff with program responsibilities. Specific Duties & Responsibilities - Contribute to goal setting and identify program operational requirements to meet programmatic goals. - Obtain and utilize internal and external resources to meet program goals. - Serve as primary contact for the program with internal departments and external organizations. - Responsible for monitoring budget expenses, processing invoices, performing budget reconciliation, and assisting with budget development. - Compile documentation related to funding and finance. - Identify and resolve programmatic problems. - Assist with planning events and coordinate preparation, set up and logistics for events/ functions. - Coordinate communication activities via websites, social media channels, and publication materials as needed. - Ensure timely, accurate and appropriate reporting of program activities. - Other duties as assigned. In addition to the duties described above - Organize a multi-day Africure retreat in Eastern or Southern Africa. - Create and disseminate quarterly Africure newsletters that highlight program activities and events, funding opportunities in HIV cure research, and Africure scholar updates. - Support completion of sponsor progress reports. Minimum Qualifications - High school diploma or graduation equivalent. - Four years progressively responsible administrative experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education permitted by the JHU equivalency formula beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Master’s Degree in Public Health. - Prior experience organizing meetings in Africa. - Prior experience working in Africa. Technical Skills & Expected Level of Proficiency - Budget Management - Intermediate - Digital Communications - Developing - Documentation and Reporting - Developing - Event Planning - Intermediate - Event Coordination - Intermediate - Financial Administration - Intermediate - Interpersonal Skills - Intermediate - Meeting Coordination - Intermediate - Oral and Written Communications - Intermediate - Organizational Skills - Intermediate - Program Management - Intermediate - Resource Management - Developing The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: Program Coordinator Job Posting Title (Working Title): CFAR Africure Program Coordinator (International Health) Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday to Friday: 9:00am – 5:00pm FLSA Status: Non-Exempt Location: Remote Department name: IH - Social and Behavioral Interventions Personnel area: School of Public Health

Business Title: Associate Manager, Program Operations Location: Remote (candidates located in Saint Louis or Kansas City Missouri / Mid Central Region strongly preferred) Ready to make a difference? The Associate Manager, Program Operations is a leadership role within ICF’s Energy Efficiency Division, responsible for managing program operations across Missouri and Kansas for the multiple utility portfolios. This position works with a cross-functional team, including program management, outreach, technical, and marketing personnel, and plays a central role in project delivery, strategy development, and market expansion. They will oversee a team of direct reports (primarily Operation Specialists) and work closely with regional leadership to ensure consistent, high-quality client delivery. This role supports the development of a holistic strategy across multiple portfolios, optimizes staffing based on workload fluctuations, and establishes best practices for core programmatic functions such as performance tracking, project reviews, and client deliverables. They will work with the regional operations manager, client portfolio leads, residential and commercial Program Managers, and the broader regional team to develop and deliver a holistic strategy and consistent client delivery. The role will also coordinate across multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs - Investment in the community: Donation matching, volunteer opportunities - Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning - Any many, many more *Ask your recruiter for more details! What you would be doing: - Direct the quality and performance of the team responsible for the following tasks: - Timely and accurate project reviews. - Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review - Compile/verify forecasts reports - Track contractual Key Performance Indicators (KPIs) and coordinate with portfolio manager on any necessary corrective action plans - Support internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items - Coordination with rebate processing team to ensure all incentives are processed. Ensure timely customer and subcontractor payments. - Generate accurate and polished deliverables for all regulatory filings, reports, and presentations. - Coordinate with portfolio manager for final inputs and approvals. - Maintain and update shared files, resources and program documents to ensure all program staff has access to latest versions of materials. - Coordinate with program managers to develop and maintain portfolio-level performance forecasts and trend analysis. - Maintain business workflow documents and keep process guides updated. - Draft/compile program awards for clients. Coordinate with marketing to oversee accurate program promotions and information. - Manage operations for the implementation of the Missouri portfolio(s), responsible for the following tasks: - Ensure that the programs are performing as expected and explain forecasted variances. - Collaborate with program managers to ensure all activities related to quality program delivery are executed. - Present performance metrics to internal and external stakeholders. - Review and approve large projects in a timely manner and with high attention to detail. - IT/reporting coordination, assisting with JIRA ticketing when necessary. - Field requests from subcontractors. - Assist with monthly data verification. - Coordinate regularly with internal team members (such as engineers and energy analysts) to ensure standard operating procedures are followed. - Conduct final desk reviews/approvals of projects over a certain incentive threshold. - Manage bandwidth of team and adjust staffing strategies as needed. Skills you’ll be using: - Leading and supporting teams to deliver high‑quality energy efficiency programs - Managing program performance, reporting, and quality reviews across multiple projects - Analyzing data and trends to inform forecasts, decisions, and client updates (strong Excel skills) - Communicating effectively with internal teams, utility clients, and external partners - Improving processes, workflows, and documentation to drive consistency and efficiency - Managing projects with strong attention to detail, timelines, and deliverables - Handling staffing, performance, and coaching needs to support a positive team environment - Working with integrity and professionalism, including responsible handling of confidential information What we need you to have (minimum qualifications): - Bachelor’s degree (or applicants can substitute one year of related experience for one year of education) - 3+ years experience supporting or managing utility energy efficiency or demand‑side management programs and/or related experience Preferred Qualifications (what we would like you to have): - Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets) - Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry specific certificates (LEED, BPI, RESNET, etc.) - Project management experience - Experience with Power BI (or similar data visualization tool) Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $73,738.00 - $125,354.00 Missouri Remote Office (MO99)

• Lead end-to-end program management for complex, multi-team technical initiatives. • Define and maintain program roadmaps, milestones, and success metrics. • Serve as the primary point of coordination between engineering teams, product, security, project managers, and business stakeholders. • Facilitate cross-functional planning sessions, design reviews, and executive status briefings. • Identify, assess, and proactively mitigate program risks and dependencies. • Drive alignment on priorities and trade-offs across competing team needs. • Partner with engineering leads to ensure technical designs, architecture decisions, and delivery plans are realistic. • Collaborate with security teams to embed security and compliance requirements into program planning and delivery processes. • Establish, improve, and scale program management frameworks, processes, and tooling. • Maintain a high-level strategic vision across programs. • Track and report on program health using defined KPIs and OKRs. • Partner closely with the Project Management Office (PMO).