Business Title: Associate Manager, Program Operations Location: Remote (candidates located in Saint Louis or Kansas City Missouri / Mid Central Region strongly preferred) Ready to make a difference? The Associate Manager, Program Operations is a leadership role within ICF’s Energy Efficiency Division, responsible for managing program operations across Missouri and Kansas for the multiple utility portfolios. This position works with a cross-functional team, including program management, outreach, technical, and marketing personnel, and plays a central role in project delivery, strategy development, and market expansion. They will oversee a team of direct reports (primarily Operation Specialists) and work closely with regional leadership to ensure consistent, high-quality client delivery. This role supports the development of a holistic strategy across multiple portfolios, optimizes staffing based on workload fluctuations, and establishes best practices for core programmatic functions such as performance tracking, project reviews, and client deliverables. They will work with the regional operations manager, client portfolio leads, residential and commercial Program Managers, and the broader regional team to develop and deliver a holistic strategy and consistent client delivery. The role will also coordinate across multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs - Investment in the community: Donation matching, volunteer opportunities - Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning - Any many, many more *Ask your recruiter for more details! What you would be doing: - Direct the quality and performance of the team responsible for the following tasks: - Timely and accurate project reviews. - Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review - Compile/verify forecasts reports - Track contractual Key Performance Indicators (KPIs) and coordinate with portfolio manager on any necessary corrective action plans - Support internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items - Coordination with rebate processing team to ensure all incentives are processed. Ensure timely customer and subcontractor payments. - Generate accurate and polished deliverables for all regulatory filings, reports, and presentations. - Coordinate with portfolio manager for final inputs and approvals. - Maintain and update shared files, resources and program documents to ensure all program staff has access to latest versions of materials. - Coordinate with program managers to develop and maintain portfolio-level performance forecasts and trend analysis. - Maintain business workflow documents and keep process guides updated. - Draft/compile program awards for clients. Coordinate with marketing to oversee accurate program promotions and information. - Manage operations for the implementation of the Missouri portfolio(s), responsible for the following tasks: - Ensure that the programs are performing as expected and explain forecasted variances. - Collaborate with program managers to ensure all activities related to quality program delivery are executed. - Present performance metrics to internal and external stakeholders. - Review and approve large projects in a timely manner and with high attention to detail. - IT/reporting coordination, assisting with JIRA ticketing when necessary. - Field requests from subcontractors. - Assist with monthly data verification. - Coordinate regularly with internal team members (such as engineers and energy analysts) to ensure standard operating procedures are followed. - Conduct final desk reviews/approvals of projects over a certain incentive threshold. - Manage bandwidth of team and adjust staffing strategies as needed. Skills you’ll be using: - Leading and supporting teams to deliver high‑quality energy efficiency programs - Managing program performance, reporting, and quality reviews across multiple projects - Analyzing data and trends to inform forecasts, decisions, and client updates (strong Excel skills) - Communicating effectively with internal teams, utility clients, and external partners - Improving processes, workflows, and documentation to drive consistency and efficiency - Managing projects with strong attention to detail, timelines, and deliverables - Handling staffing, performance, and coaching needs to support a positive team environment - Working with integrity and professionalism, including responsible handling of confidential information What we need you to have (minimum qualifications): - Bachelor’s degree (or applicants can substitute one year of related experience for one year of education) - 3+ years experience supporting or managing utility energy efficiency or demand‑side management programs and/or related experience Preferred Qualifications (what we would like you to have): - Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets) - Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry specific certificates (LEED, BPI, RESNET, etc.) - Project management experience - Experience with Power BI (or similar data visualization tool) Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $73,738.00 - $125,354.00 Missouri Remote Office (MO99)

• Lead end-to-end program management for complex, multi-team technical initiatives. • Define and maintain program roadmaps, milestones, and success metrics. • Serve as the primary point of coordination between engineering teams, product, security, project managers, and business stakeholders. • Facilitate cross-functional planning sessions, design reviews, and executive status briefings. • Identify, assess, and proactively mitigate program risks and dependencies. • Drive alignment on priorities and trade-offs across competing team needs. • Partner with engineering leads to ensure technical designs, architecture decisions, and delivery plans are realistic. • Collaborate with security teams to embed security and compliance requirements into program planning and delivery processes. • Establish, improve, and scale program management frameworks, processes, and tooling. • Maintain a high-level strategic vision across programs. • Track and report on program health using defined KPIs and OKRs. • Partner closely with the Project Management Office (PMO).

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. The Team: Pinterest Technical Program Managers at this level are proactive owners with deep technical and strategic expertise. They are aligned to the highest level company priorities, leading impactful teams of senior managers and ICs responsible for cross-org large-scope programs or products. The Pinner Journeys & Belonging pillar is a single, senior pillar owning end-to-end Core experiences. This team defines the operating system for Pinterest’s most critical product and technology areas, directly impacting company-level OKRs. What you’ll do: - Lead an impactful team of senior TPMs and ICs responsible for cross-org, large-scope programs that connect Core, M10n, and Platforms. - Set a clear strategy and vision for the Pinner Journeys & Belonging function, providing thought leadership and influencing the business and potential regulatory issues that might impact Pinterest. - Be accountable for stitching together user journeys (Personalization, Search, Assistant, etc.) to land as coherent, end-to-end experiences, with top line metrics as the primary north-star metric for journey quality. - Drive alignment of resource planning across multiple organizational units with strategic business objectives, engaging with executive leadership to prioritize resource needs. - Ensure that qualified successors are identified for key functional roles, creating a culture that emphasizes constructive feedback, ongoing learning, and equitable development across the team. - Lead the emerging UX Quality agenda across Pinner Journeys, integrating accessibility, inclusive product, and wellbeing into Core journeys as P0 responsibilities. - Follow Pinterest AI guidance for risk, governance, and safety-by-design: appropriately handle sensitive data, validate AI-generated outputs, document assumptions/limits, and ensure AI-assisted workflows meet applicable policy/compliance expectations before broad adoption. What we’re looking for: - 10+ years of experience as a technical program manager, or related experience, leading multiple company-level programs that impact multiple company OKRs. - 2-5+ years of management experience, with a proven ability to lead an impactful team of senior managers and ICs. - A leader who navigates uncertain situations, provides direction and frameworks to the function, and conveys stability in evolving or uncertain times. - Expertise in building tracking mechanisms to create an environment of accountability for the working team's progression. - Strong ability to move the function forward through a mature decision-making process, willingly making tough trade-offs on behalf of the organization. - A leader who fosters a culture that supports people taking well-reasoned risks in service of creating value for Pinners. - Proven strength in engaging with executive leadership to provide strategic guidance, with polished communication skills and thought leadership. - Demonstrated experience as a power user and extender of an A/B testing / experimentation platform (e.g., internal or external tools, homegrown experiment frameworks, etc.). This includes shaping schemas and workflows, defining launch/guardrail standards, and building automation on top of the platform (e.g., Python/SQL scripts, dashboards, anomaly/holdout reports, and launch-review summaries) so it becomes the single source of truth for “what shipped, what moved the metrics, and why. - AI-first execution mindset: demonstrated ability to use GenAI to accelerate planning, program operations, and stakeholder communications—starting with AI drafts and applying strong judgment to validate, refine, and drive decisions. - Workflow design, AI fluency, data & insights orientation: experience turning repeatable program work into durable, low-toil mechanisms and improving decision-making by using GenAI (e.g., strong prompting, vibe coding lightweight scripts/tools, dashboards, data analysis and leveraging agents where appropriate). - Safety-by-design AI fluency: experience operating within AI governance expectations (risk assessment, data handling, model/output validation, auditability/traceability) and proactively identifying where AI use is not appropriate or requires additional controls. - BS in Engineering or CS or equivalent work experience. Relocation Statement: - This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: - We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. - This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country. #LI-REMOTE #LI-DM57 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $192,929—$397,206 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

Role Description We are looking for a Program Manager to manage and oversee large programs from initiation to closure, ensuring delivery within defined timelines, budget, and scope. This position will be a contract and remote. Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future. - Manage large programs from initiation to closure, collaborating with key stakeholders to ensure successful delivery within defined timelines, budget, and scope - Develop program charters with sponsors and stakeholders, outlining scope, goals, deliverables, required resources, budgets, and timing - Adjust program budgets as needed, working closely with sponsors - Actively report on program plans, budgets, scopes, resources, decisions, risks, issues, and dependencies - Present program status updates to PMO, steering committees, and major stakeholders - Delegate tasks and responsibilities to team members and negotiate personnel acquisition with functional managers when required - Assess program risks and issues, providing solutions where applicable - Manage resource allocation and track project recovery per fiscal quarters - Identify program benefits/value and ensure post-delivery realization with sponsors/stakeholders - Contribute to process improvement through participation in PM Playbook, PM council, lessons learned, and other initiatives - Provide program wrap-up reports and marketing slides, presenting overviews to DES leadership during project closure reviews Qualifications - Bachelor's degree in an appropriate field or local equivalent - Minimum of 3 years of progressively responsible professional-level experience - Proven ability to manage programs from initiation to closure while meeting defined timelines, budget, and scope - Experience in portfolio management, budgeting, and program delivery - Proficiency with tools like Planisware and JIRA system - Knowledge of software development methodologies, including Agile and Waterfall Requirements - PMP or SCRUM Master certification (preferred) - Familiarity with DES PM guidelines and processes (preferred) Benefits - Medical, dental, and vision insurance - 401k retirement account access - Paid sick leave and/or other paid time off as provided by applicable law Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend virtual meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education.