- Serve as the primary technical resource for sustaining and supporting ServiceNow applications and modules. - Troubleshoot and resolve incidents, defects, and user‑reported issues, performing root‑cause analysis and implementing corrective and preventive actions. - Support platform upgrades, patching, and configuration changes to maintain system stability, performance, and compliance. - Configure, enhance, and maintain workflows, forms, business rules, and platform components. - Support new development efforts within defined scope, ensuring solutions follow best practices for maintainability, scalability, and security. - Implement enhancements to meet evolving business and operational requirements. - Collaborate with analysts and stakeholders to understand operational needs, clarify requirements, and identify underlying process gaps. - Translate business requests into logical workflows, technical specifications, and implementation plans. - Recommend process improvements and automation opportunities; document workflows, configurations, and support procedures. - Support administration and maintenance of Microsoft 365 environments across development, test, and production. - Maintain and enhance solutions built using Power Apps, Power Automate, Power BI, and SharePoint Online. - Assist with integrations between Microsoft 365 tools and ServiceNow; coordinate with internal development teams on shared solutions. - Provide subject matter expertise and technical guidance to IT and cybersecurity staff on solutions built using ServiceNow, Microsoft 365, Archer, and related technologies. - Support knowledge transfer, documentation, and best‑practice adoption across the technical team.

Looking for a Certified SPM resource for contracting position. Position : Lead Level BPC or TC Multiple Roles About the Role: FIRSTNET GLOBAL LLC is looking for a ServiceNow SPM Certified Architect . Responsibilities: - Design and implement ServiceNow SPM solutions tailored to client needs. - Collaborate with cross-functional teams to gather requirements and deliver optimal solutions. - Conduct workshops and training sessions for stakeholders on ServiceNow functionalities. - Analyze and enhance existing processes to improve efficiency and effectiveness. - Provide expert guidance on best practices and industry standards for ServiceNow. - Develop and maintain technical documentation for all implemented solutions. - Support troubleshooting and resolve technical issues related to ServiceNow SPM. - Stay updated on ServiceNow releases and new features to leverage for client benefit. Requirements: - ServiceNow SPM certification is required. - Minimum of 10 years of experience in ServiceNow implementations and architecture. - Strong understanding of ServiceNow modules, workflows, and integrations. - Proven experience in stakeholder management and client-facing roles. - Excellent problem-solving skills and attention to detail. - Ability to work independently in a remote environment. - Strong communication skills, both verbal and written. - Experience with Agile methodologies is a plus.

Role Description LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Citizenship: U.S. Citizenship Required - Clearance Requirement: Active DHS Public Trust clearance or higher. Responsibilities - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Qualifications - Active DHS Public Trust clearance or higher. - 9+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. - Experience working with Amazon Web Services (AWS). - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Benefits - Join a purpose-driven team that delivers innovative, mission-critical solutions. - Work on diverse, meaningful projects that challenge and inspire you. - Collaborate with some of the best minds in the industry.

Role Description LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Citizenship: U.S. Citizenship Required - Clearance Requirement: Ability to obtain and maintain a Secret Level security clearance. - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. - Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. - Provide guidance and mentorship to junior developers and junior analysts. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Qualifications - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Requirements - Preferred: ITIL v4 Foundation (or higher). - Preferred: Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Benefits - At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.