*This position requires an Active Public Trust clearance or higher to be considered.* ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community.  If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible,” please apply today! The Senior ServiceNow Developer / Application Programmer provides full lifecycle support, maintenance, and enhancement of ServiceNow solutions for a federal cybersecurity and IT program. This role serves as the primary technical resource for sustaining production ServiceNow environments, resolving issues, supporting upgrades, and implementing configuration changes. The position also supports Microsoft 365 and low‑code platforms, translating business needs into workflows, automations, and technical solutions. This is a fully remote role requiring a Public Trust clearance Responsibilities: ServiceNow Operations & Maintenance - Serve as the primary technical resource for sustaining and supporting ServiceNow applications and modules. - Troubleshoot and resolve incidents, defects, and user‑reported issues, performing root‑cause analysis and implementing corrective and preventive actions. - Support platform upgrades, patching, and configuration changes to maintain system stability, performance, and compliance. ServiceNow Development & Configuration - Configure, enhance, and maintain workflows, forms, business rules, and platform components. - Support new development efforts within defined scope, ensuring solutions follow best practices for maintainability, scalability, and security. - Implement enhancements to meet evolving business and operational requirements. Business Analysis & Workflow Design - Collaborate with analysts and stakeholders to understand operational needs, clarify requirements, and identify underlying process gaps. - Translate business requests into logical workflows, technical specifications, and implementation plans. - Recommend process improvements and automation opportunities; document workflows, configurations, and support procedures. Microsoft 365 & Low‑Code Platform Support - Support administration and maintenance of Microsoft 365 environments across development, test, and production. - Maintain and enhance solutions built using Power Apps, Power Automate, Power BI, and SharePoint Online. - Assist with integrations between Microsoft 365 tools and ServiceNow; coordinate with internal development teams on shared solutions. Technical Support & SME Guidance - Provide subject matter expertise and technical guidance to IT and cybersecurity staff on solutions built using ServiceNow, Microsoft 365, Archer, and related technologies. - Support knowledge transfer, documentation, and best‑practice adoption across the technical team.

REQ-1000047447 Software Product Manager - Web (Open) Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Sr Manager, ServiceNow, you’ll be part of Corporate Information Technology team working as an Remote employee. The new ServiceNow Leader will be responsible for driving the strategic alignment of ServiceNow initiatives with business objectives, enforcing industry best practices, and ensuring a disciplined approach to balancing standard platform capabilities with necessary customizations. This role will champion the maturity of ServiceNow as an enterprise platform, fostering continuous improvement and scalability across the organization while maximizing value and minimizing technical debt You’ll get to: - Drive the strategic vision, planning, and continuous improvement of ServiceNow as an enterprise platform, aligning with organizational objectives and IT roadmaps. - Establish and enforce governance frameworks to ensure ServiceNow implementations adhere to industry best practices, regulatory requirements, and compliance standards. - Assess business requirements to determine appropriate use of standard (out-of-the-box) versus custom solutions, minimizing technical debt and optimizing platform value. - Lead, mentor, and develop ServiceNow team members, fostering a culture of innovation and continuous learning. - Collaborate with business and IT stakeholders to translate requirements into actionable technical solutions and ensure successful project delivery. - Manage the end-to-end lifecycle of ServiceNow projects, including conception, deployment, and ongoing support. - Develop and maintain comprehensive documentation for platform configurations, workflows, and processes. - Monitor system performance, troubleshoot issues, and implement enhancements to maximize platform functionality and reliability. - Ensure seamless integration of ServiceNow with other enterprise systems and tools. - Lead the evaluation, integration, and continuous enhancement of GenAI capabilities within ServiceNow to improve employee and back office experiences. - Collaborate with our Data & Analytics AI team to design, implement, and optimize AI-driven workflows, automation, predictive analytics, and natural language interfaces. - Champion the adoption of GenAI solutions by identifying opportunities, piloting innovation features, and coordinating organizational change management to maximize value. - Stay current with ServiceNow advancements, GenAI, and industry trends, incorporating relevant updates into platform strategy. - Prepare and present regular reports on platform usage, performance, and improvement opportunities to executive leadership.   The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Functional Skills: - Proven experience leading ServiceNow projects and teams, with a strong track record of successful platform implementations and upgrades. - Deep knowledge of IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related ServiceNow modules (IRM, TPRM, HRSD). - Experience with platform governance, including enforcing standards, managing customizations, and minimizing technical debt. Behavioral Skills: - Excellent project management, problem-solving, and analytical skills. - Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams and executive stakeholders. - Demonstrated ability to drive change, foster collaboration, and lead teams in a dynamic, fast-paced environment. Education/Experience - Undergraduate degree in Computer Science, Information Technology, or a related field; Graduate degree preferred. - 7+ years of experience with ServiceNow platform administration, development, and architecture, including at least 3 years in a leadership or managerial role overseeing enterprise platforms. - Strong understanding of ITIL processes and best practices; ITIL certification preferred. - ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist (CIS) or other advanced certifications preferred. The Details: You’ll receive a competitive salary and a great benefits plan, including: - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. - Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: - Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. - Learn: Have access to a wealth of learning resources, including our digital learning portal. - Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. - Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-NM1 #LI-Remote The base pay range for this position in Maryland is 110,600.00 - 199,100.00 USD Annualper year. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Stanley Black and Decker’s internal or external careers site. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

• Serve as the primary point of accountability for SOW delivery • Establish and manage engagement governance, cadence, and reporting • Build strong relationships with SBP leadership and Local Plan stakeholders • Lead executive communications, including steering committees and status reporting • Lead end-to-end Plan Discovery activities across multiple BCBS Local Plans • Facilitate workshops to capture: Current-state processes (customer service, inquiry handling) Variations across plans (operational, data, compliance) Pain points and opportunities • Define future-state process frameworks aligned to Inquiry360 capabilities • Develop standardization and harmonization recommendations • Coordinate across diverse stakeholders including: SBP operations, Local Plan business and IT teams, Compliance and regulatory stakeholders • Drive alignment on common vs. plan-specific requirements • Identify risks, dependencies, and organizational impacts • Own quality and completion of all discovery outputs, including: Process maps (current/future state), Requirements documentation, Gap analysis and recommendations, Executive summaries and decision materials • Ensure deliverables are clear, actionable, and implementation-ready • Provide direction and oversight to BA/BPC resources • Delegate and manage workstreams while ensuring consistency and quality • Review and refine deliverables produced by supporting team members • Align discovery outputs with the broader 5-year transformation roadmap • Partner with technology and architecture teams to ensure feasibility • Support transition into design and implementation phases

Title: ServiceNow Developer, Mid Location: Mclean United States Job Description: The Opportunity: Work as a ServiceNow Developer with the skills to navigate and manage demands while building platform solutions that will meet and transform our business processes. Perform hands-on design, development, and modifications to new and extended capabilities offered by the ServiceNow platform. Work within your team on new ServiceNow development efforts while maximizing the value of the applications being built. Leverage ServiceNow platform capabilities, build customized ServiceNow applications, apply expertise in technical work, build and refine business logic to enhance team capabilities, improve security, and maximize the ServiceNow ROI. You Have: - 2+ years of experience developing on the ServiceNow platform, including ServiceNow modules such as ITSM - Experience with custom application development, including Custom Service Portal widget creation - Experience with Glide scripting, business rules, client scripts, and data imports - Experience with JavaScript development - Ability to obtain a Secret clearance - HS diploma or GED Nice If You Have: - Experience with web development, including X-HTML, CSS3, SQL, XML, Angular, PHP, .NET, or Java - Experience implementing scripted web services using ServiceNow, jQuery, prototype libraries, Java, or CMDB - Knowledge of REST and SOAP web service protocols - Knowledge of SAML, Active Directory, or LDAP - Knowledge of the CMDB within the platform - Knowledge of AWS or Azure - ServiceNow Certified Application Developer Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.