Role Description LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Citizenship: U.S. Citizenship Required - Clearance Requirement: Active DHS Public Trust clearance or higher. Responsibilities - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Qualifications - Active DHS Public Trust clearance or higher. - 9+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. - Experience working with Amazon Web Services (AWS). - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Benefits - Join a purpose-driven team that delivers innovative, mission-critical solutions. - Work on diverse, meaningful projects that challenge and inspire you. - Collaborate with some of the best minds in the industry.

Role Description LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Citizenship: U.S. Citizenship Required - Clearance Requirement: Ability to obtain and maintain a Secret Level security clearance. - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. - Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. - Provide guidance and mentorship to junior developers and junior analysts. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Qualifications - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Requirements - Preferred: ITIL v4 Foundation (or higher). - Preferred: Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Benefits - At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

*This position requires an Active Public Trust clearance or higher to be considered.* ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community.  If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible,” please apply today! The Senior ServiceNow Developer / Application Programmer provides full lifecycle support, maintenance, and enhancement of ServiceNow solutions for a federal cybersecurity and IT program. This role serves as the primary technical resource for sustaining production ServiceNow environments, resolving issues, supporting upgrades, and implementing configuration changes. The position also supports Microsoft 365 and low‑code platforms, translating business needs into workflows, automations, and technical solutions. This is a fully remote role requiring a Public Trust clearance Responsibilities: ServiceNow Operations & Maintenance - Serve as the primary technical resource for sustaining and supporting ServiceNow applications and modules. - Troubleshoot and resolve incidents, defects, and user‑reported issues, performing root‑cause analysis and implementing corrective and preventive actions. - Support platform upgrades, patching, and configuration changes to maintain system stability, performance, and compliance. ServiceNow Development & Configuration - Configure, enhance, and maintain workflows, forms, business rules, and platform components. - Support new development efforts within defined scope, ensuring solutions follow best practices for maintainability, scalability, and security. - Implement enhancements to meet evolving business and operational requirements. Business Analysis & Workflow Design - Collaborate with analysts and stakeholders to understand operational needs, clarify requirements, and identify underlying process gaps. - Translate business requests into logical workflows, technical specifications, and implementation plans. - Recommend process improvements and automation opportunities; document workflows, configurations, and support procedures. Microsoft 365 & Low‑Code Platform Support - Support administration and maintenance of Microsoft 365 environments across development, test, and production. - Maintain and enhance solutions built using Power Apps, Power Automate, Power BI, and SharePoint Online. - Assist with integrations between Microsoft 365 tools and ServiceNow; coordinate with internal development teams on shared solutions. Technical Support & SME Guidance - Provide subject matter expertise and technical guidance to IT and cybersecurity staff on solutions built using ServiceNow, Microsoft 365, Archer, and related technologies. - Support knowledge transfer, documentation, and best‑practice adoption across the technical team.

REQ-1000047447 Software Product Manager - Web (Open) Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Sr Manager, ServiceNow, you’ll be part of Corporate Information Technology team working as an Remote employee. The new ServiceNow Leader will be responsible for driving the strategic alignment of ServiceNow initiatives with business objectives, enforcing industry best practices, and ensuring a disciplined approach to balancing standard platform capabilities with necessary customizations. This role will champion the maturity of ServiceNow as an enterprise platform, fostering continuous improvement and scalability across the organization while maximizing value and minimizing technical debt You’ll get to: - Drive the strategic vision, planning, and continuous improvement of ServiceNow as an enterprise platform, aligning with organizational objectives and IT roadmaps. - Establish and enforce governance frameworks to ensure ServiceNow implementations adhere to industry best practices, regulatory requirements, and compliance standards. - Assess business requirements to determine appropriate use of standard (out-of-the-box) versus custom solutions, minimizing technical debt and optimizing platform value. - Lead, mentor, and develop ServiceNow team members, fostering a culture of innovation and continuous learning. - Collaborate with business and IT stakeholders to translate requirements into actionable technical solutions and ensure successful project delivery. - Manage the end-to-end lifecycle of ServiceNow projects, including conception, deployment, and ongoing support. - Develop and maintain comprehensive documentation for platform configurations, workflows, and processes. - Monitor system performance, troubleshoot issues, and implement enhancements to maximize platform functionality and reliability. - Ensure seamless integration of ServiceNow with other enterprise systems and tools. - Lead the evaluation, integration, and continuous enhancement of GenAI capabilities within ServiceNow to improve employee and back office experiences. - Collaborate with our Data & Analytics AI team to design, implement, and optimize AI-driven workflows, automation, predictive analytics, and natural language interfaces. - Champion the adoption of GenAI solutions by identifying opportunities, piloting innovation features, and coordinating organizational change management to maximize value. - Stay current with ServiceNow advancements, GenAI, and industry trends, incorporating relevant updates into platform strategy. - Prepare and present regular reports on platform usage, performance, and improvement opportunities to executive leadership.   The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Functional Skills: - Proven experience leading ServiceNow projects and teams, with a strong track record of successful platform implementations and upgrades. - Deep knowledge of IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related ServiceNow modules (IRM, TPRM, HRSD). - Experience with platform governance, including enforcing standards, managing customizations, and minimizing technical debt. Behavioral Skills: - Excellent project management, problem-solving, and analytical skills. - Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams and executive stakeholders. - Demonstrated ability to drive change, foster collaboration, and lead teams in a dynamic, fast-paced environment. Education/Experience - Undergraduate degree in Computer Science, Information Technology, or a related field; Graduate degree preferred. - 7+ years of experience with ServiceNow platform administration, development, and architecture, including at least 3 years in a leadership or managerial role overseeing enterprise platforms. - Strong understanding of ITIL processes and best practices; ITIL certification preferred. - ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist (CIS) or other advanced certifications preferred. The Details: You’ll receive a competitive salary and a great benefits plan, including: - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. - Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: - Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. - Learn: Have access to a wealth of learning resources, including our digital learning portal. - Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. - Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-NM1 #LI-Remote The base pay range for this position in Maryland is 110,600.00 - 199,100.00 USD Annualper year. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Stanley Black and Decker’s internal or external careers site. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov)