Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Manager, Personalized Support (LATAM) About the job Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. Responsibilities In this role, you’ll: - Lead a team of Personalized Support Engineers (PSEs) who support our strategic customers. The team’s role is to assist the TAMs and customers to resolve a mixture of technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio. - As the Personalized Support Manager, you will be their coach and leader; bringing out the best in each of your team members with keen interest in their overall well being. - You are constantly looking for ways to improve support operations and areas that our PSEs can improve to provide our customers with the highest level of support possible. You are ready to own and drive procedural changes of internal support processes and initiatives. - You will also be working alongside our Personalized Support Managers who manage Technical Account Managers (TAMs). You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 6+ years of experience as part of a support or operations team in a software or SaaS company. - 4+ years experience leading a technical support team in a software or SaaS company. - Experience coaching Technical Support Engineers in providing best-in-class customized proactive and reactive support to customers. - Exceptional emotional intelligence, interpersonal communication and professional writing skills. - Demonstrated history of driving customer issue resolutions including escalation management, and coordination with internal operational teams. - Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.) - Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. - Diplomacy in uncertain situations with an analytical and process driven solution approach. Desired: - Knowledge of networking protocols, standards, troubleshooting and cloud computing. - Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Strategically plan, activate, optimize, and manage programmatic media buys aligned with the communication strategy, customer journey, and audience insights. • Make activation choices based on the communication strategy and client's business goals. • Collaborate with other team members to optimize media across channels and platforms. • Present campaign analysis and insights to clients, addressing their concerns.

Channel Manager at Unframe Location: East Coast, United States, Remote About Unframe Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $50M in Series A funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally About the Role The Channel Manager will build, enable, and scale Unframe’s partner ecosystem. This role is responsible for developing strategic partnerships (VARs, GSIs, MSPs and technology partners), driving sourced and influenced revenue, and ensuring partners are effectively enabled to position and sell Unframe solutions. You’ll work cross-functionally with Sales, Marketing, Product, and Customer Success to create a repeatable, scalable partner motion. What you’ll do: Partner Strategy & Recruitment - Develop and execute Unframe’s channel strategy aligned to revenue goals - Identify, recruit, and onboard high-value channel partners - Build joint business plans with key partners - Establish clear partner segmentation and coverage models Enablement & Activation - Create and deliver partner enablement programs (sales training, technical onboarding, certifications) - Equip partners with positioning, messaging, and competitive differentiation - Support partners in pipeline generation and deal execution - Drive joint marketing campaigns and co-selling initiatives Revenue & Performance Management - Own partner-sourced and partner-influenced revenue targets - Forecast channel pipeline and performance metrics - Establish KPIs and reporting dashboards - Ensure alignment between direct sales and channel teams Cross-Functional Collaboration - Work closely with Sales to ensure clean rules of engagement - Partner with Marketing on demand generation programs - Provide product feedback based on partner/customer insights - Collaborate with Customer Success on joint account expansion strategies What we are looking for: - 5+ years in channel sales, partnerships, or ecosystem development (B2B SaaS or AI preferred) - Proven track record of building and scaling partner revenue - Experience working with VARs, GSIs, MSPs, or cloud providers - Strong understanding of enterprise sales cycles - Excellent relationship-building and negotiation skills Nice-to-Have Skills: - Experience in AI, data, or enterprise technology - Familiarity and success selling and recruiting into VAR ecosystems - Experience in early-stage or high-growth startups Ready to Build the Future? If this opportunity excites you, apply now! Why Join Unframe? - Real ownership from day one. Drive decisions, shape ideas and make them work. - Your fastest learning years. Build alongside founders and VPs in a space that moves weekly. - You'll have the opportunity to write and build what comes next.

• Lead and Govern supply planning processes and assess risks and opportunities for SIOP/ Executive Review • Collaborate across Sales, Supply Chain, Demand, Operations, Finance, and Program Management to resolve exceptions and drive alignment on supply • Develop, manage, and maintain MPS aligning demand, capacity, materials, inventory and ensure MMAS compliance • Drive data-driven approach and Kinaxis adoption for generation and optimization; of supply and MPS plan • Lead process improvements, standardize planning procedures, and support new product transitions while tracking KPIs • Ensure team performs medium/long-term MPS planning (2+ years), Planning Strategy for Every Part, finished good buffer strategy • Maintain and adjust planning horizons, and MPS loads while ensuring compliance, data integrity, and audit readiness • Oversee monthly supply reviews, manage demand cycles, rate planning, and out-of-cycle requests • Partner with cross-functional teams to resolve material issues, support NPI and engineering changes, configuration cut ins • Provide reporting, facilitate Supply Review meetings, monitor exceptions, and support factory execution, and short lead-time requirements • Will be responsible for leading a team of approximately 12 individuals contributors , handling all aspects of employee development • Business travel as business needs determine- 10-25%