• Own the full renewal cycle for an assigned portfolio of accounts, ensuring on-time, successful contract renewals. • Proactively identify renewal risks and develop mitigation strategies to protect and grow recurring revenue. • Track and manage renewal pipelines with discipline and accuracy, providing reliable forecasts to leadership. • Partner with Customer Success to ensure clients are achieving measurable outcomes ahead of renewal conversations. • Negotiate contract terms and pricing to maximize both client satisfaction and Cayuse’s revenue retention. • Identify and pursue upsell and cross-sell opportunities within the defined existing client base, aligning Cayuse’s expanded platform to client needs. • Build and manage an active expansion pipeline, progressing opportunities from discovery through close. • Develop compelling business cases and ROI narratives that justify expanded investment in Cayuse’s solutions. • Collaborate with Product and Marketing to understand new capabilities and translate them into client value propositions. • Work with clients to design solution roadmaps that address near-term pain points and long-term strategic objectives. • Build and maintain deep, trust-based relationships with key stakeholders at multiple levels within client organizations, including executive sponsors. • Conduct strategic business reviews to align Cayuse’s roadmap with client goals and demonstrate ongoing value delivery. • Lead discovery conversations that surface unmet client needs, operational challenges, and strategic priorities. • Serve as a trusted advisor—understanding clients’ research administration environments well enough to proactively recommend solutions. • Engage senior stakeholders in forward-looking conversations about how Cayuse can support their institution’s growth and compliance objectives. • Partner with internal teams—including Product, Professional Services, and Customer Success—to design tailored solutions that address specific client challenges. • Lead consultative sales engagements from initial scoping through proposal, demonstration, and close. • Articulate Cayuse’s platform value clearly and compellingly to both technical and non-technical audiences. • Prepare and deliver customized presentations, proposals, and engage and inform internal SMEs on demos that connect Cayuse’s capabilities to client-specific outcomes. • Navigate complex procurement and approval processes within university and research institution environments. • Work closely with Customer Success Managers to ensure a seamless handoff between implementation and account growth motions. • Surface client feedback and product gaps to Product and Engineering teams to inform the roadmap. • Collaborate with Revenue Operations to maintain accurate CRM data, pipeline health, and reporting. • Partner with Marketing on account-based initiatives, case studies, and client reference programs.

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts.This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. This role will work directly with Sales, Technical Support, Operations, and Finance. Acquia is seeking a candidate who can think strategically and execute tactically. He/She will be data and metrics driven, hands on, detail oriented, articulate and credible and have the ability to strategically work within accounts. The specific responsibilities of the position include: - Drive customer retention and identify upsell opportunities - Responsible for account plan strategies that result in performance and/or improved customer experience - Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity - Build relationships with strategic leadership level customer contacts - Exceed quarterly renewal and net renewal goals - Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team - Coordinate with business users and procurement to ensure timely renewals - Identify Process inefficiencies and provides recommended solutions Required Qualifications, Skills & Experience - Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities - Experience with running a high volume of accounts - 2-5 years working in an account management role providing tech solutions to large enterprises - Ability to manage multiple systems and administration at once - Has owned & exceeded a Quota - Strong Forecasting and analytical skills - Energetic, smart, dynamic, and strategic - Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident - Ability to work effectively within a dynamic, fast paced and ever changing environment - Good communicator with the ability to articulate a strong value proposition - Meticulous attention to detail and high level of accountability are imperative - Self-starter who can set and manage priorities - Strong teamwork, communication & cross-group collaboration skills - Must be able to proactively drive accounts and resolve customer escalations with minimal oversight - Bachelor degree is required We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! The annual base salary for this full-time position is $65,000 - $75,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation. Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

About Flipp Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference. Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way. Flipp’s Partner Technology team sits at the intersection of retail, technology, and innovation, powering seamless integrations with some of the world’s leading retailers. Working closely with Product, Engineering, and Sales to bring our solutions to life and help our partners unlock more value from their digital experiences. This team plays a critical role in shaping how retailers connect with millions of shoppers each week. As a Principal Technical Account Lead (12-month Contract), you will own the development and management of the technical relationship between our enterprise-level retailers and our internal teams. Helping retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. Helping shape the product roadmap with Flipp’s product and engineering teams by weighing in with industry and real world retailer knowledge. What you'll get the opportunity to do: - Act as a trusted technical advisor to enterprise and mid-market retail partners, guiding them in adopting and maximizing Flipp’s solutions - Develop tailored technical strategies and solutions that drive engagement, performance, and long-term partner success - Lead onboarding and manage end-to-end delivery of integration projects and strategic initiatives - Partner cross-functionally with Product, Engineering, Sales, and Analytics to influence roadmap decisions and advocate for partner needs - Translate complex technical concepts into clear, compelling narratives that demonstrate business impact What you'll bring to the team: - Experience in technical account management, client services, pre-sales, or project management within a technology-driven environment - Strong ability to manage client relationships and navigate complex stakeholder environments with confidence - Proven experience delivering projects end-to-end, balancing multiple priorities while maintaining attention to detail - Comfort working cross-functionally with teams like Product, Engineering, Sales, and Analytics - Solid understanding of web technologies such as APIs, JSON, and JavaScript (or similar) - Ability to problem-solve creatively, handle objections, and apply technical solutions to business challenges - Familiarity with eCommerce platforms (e.g., Magento, Salesforce Commerce Cloud) is an asset, but not required - PMP or similar project management experience is a plus #LI-Remote How We Support You Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth. Canada Base Hiring Range: $125,000—$135,000 CAD Our promise to each other: What we bring: What you bring: - An inclusive, collaborative environment where your voice matters - A remote-first environment - The tools and opportunities you need to grow and develop - Every opportunity to own your success - Your authentic self, every day - Your best work, from anywhere - An appetite for learning, curiosity, and a growth mindset - Motivation, initiative and the mind of an entrepreneur Here's how to apply: This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences. Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly. Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people. A member of our recruitment team will respond to you in the coming weeks.

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts.This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. This role will work directly with Sales, Technical Support, Operations, and Finance. Acquia is seeking a candidate who can think strategically and execute tactically. He/She will be data and metrics driven, hands on, detail oriented, articulate and credible and have the ability to strategically work within accounts. The specific responsibilities of the position include: - Drive customer retention and identify upsell opportunities - Responsible for account plan strategies that result in performance and/or improved customer experience - Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity - Build relationships with strategic leadership level customer contacts - Exceed quarterly renewal and net renewal goals - Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team - Coordinate with business users and procurement to ensure timely renewals - Identify Process inefficiencies and provides recommended solutions Required Qualifications, Skills & Experience - Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities - Experience with running a high volume of accounts - 2-5 years working in an account management role providing tech solutions to large enterprises - Ability to manage multiple systems and administration at once - Has owned & exceeded a Quota - Strong Forecasting and analytical skills - Energetic, smart, dynamic, and strategic - Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident - Ability to work effectively within a dynamic, fast paced and ever changing environment - Good communicator with the ability to articulate a strong value proposition - Meticulous attention to detail and high level of accountability are imperative - Self-starter who can set and manage priorities - Strong teamwork, communication & cross-group collaboration skills - Must be able to proactively drive accounts and resolve customer escalations with minimal oversight - Bachelor degree is required Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! The annual base salary for this full-time position is $65,000 - $78,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation. Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.