About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts.This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. This role will work directly with Sales, Technical Support, Operations, and Finance. Acquia is seeking a candidate who can think strategically and execute tactically. He/She will be data and metrics driven, hands on, detail oriented, articulate and credible and have the ability to strategically work within accounts. The specific responsibilities of the position include: - Drive customer retention and identify upsell opportunities - Responsible for account plan strategies that result in performance and/or improved customer experience - Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity - Build relationships with strategic leadership level customer contacts - Exceed quarterly renewal and net renewal goals - Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team - Coordinate with business users and procurement to ensure timely renewals - Identify Process inefficiencies and provides recommended solutions Required Qualifications, Skills & Experience - Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities - Experience with running a high volume of accounts - 2-5 years working in an account management role providing tech solutions to large enterprises - Ability to manage multiple systems and administration at once - Has owned & exceeded a Quota - Strong Forecasting and analytical skills - Energetic, smart, dynamic, and strategic - Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident - Ability to work effectively within a dynamic, fast paced and ever changing environment - Good communicator with the ability to articulate a strong value proposition - Meticulous attention to detail and high level of accountability are imperative - Self-starter who can set and manage priorities - Strong teamwork, communication & cross-group collaboration skills - Must be able to proactively drive accounts and resolve customer escalations with minimal oversight - Bachelor degree is required Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! The annual base salary for this full-time position is $65,000 - $78,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation. Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence. ✍ Role Overview: The Client Relationship Manager serves as the primary bridge between prospective clients and Floowi's recruitment operations, combining consultative sales with hands-on account management across the full client lifecycle. In this role, you will lead discovery calls to assess client hiring needs and communicate Floowi's value proposition, then transition into a dedicated account manager once a placement is made. You will maintain ongoing client relationships, support process continuity throughout active recruiting engagements, and proactively identify opportunities to expand the partnership. This position is ideal for a relationship-driven professional who thrives in a fast-moving, client-facing environment and understands the nuances of talent acquisition. 🌎 Location: 100% Remote (LATAM only) 🗣 Language Requirements: Advanced English (C1+) ⏰ Schedule: Full-time, aligned with EST 😀 Start Date: ASAP 💰 Compensation & Benefits: - Competitive salary in USD - Remote-first flexibility. Work from anywhere. - A monthly flexible benefits budget, in addition to your salary. - PTO and paid U.S. holidays 💼 Responsibilities: - Lead consultative discovery calls with prospective clients to assess hiring needs, define role requirements, and present Floowi's services and pricing structure. - Serve as the primary point of contact throughout active recruiting engagements, ensuring clear and consistent communication between clients and the internal recruitment team. - Transition into an account management capacity post-placement, overseeing client satisfaction, addressing issues as they arise, and maintaining long-term relationship continuity. - Identify and pursue upselling and cross-selling opportunities by aligning additional Floowi services with evolving client needs. - Drive client retention through regular check-ins, feedback loops, and proactive solutions that anticipate future hiring requirements. - Collaborate with recruitment, operations, and marketing teams to refine workflows, share client insights, and ensure service delivery aligns with client expectations. - Stay current on market trends and hiring challenges to provide clients with relevant strategic guidance throughout their recruitment efforts. 💡 Qualifications: - Prior experience in account management, customer success, or sales, preferably within a recruiting or staffing environment. - Demonstrated ability to conduct consultative client conversations and translate business needs into actionable hiring strategies. - Proven track record managing multiple client accounts simultaneously with strong organizational and prioritization skills. - Solid understanding of end-to-end recruiting processes and talent market dynamics. - Strong grasp of client retention strategies and relationship-building practices in a service-based context. - Experience with upselling or cross-selling within a service-based context is a plus. - Ability to analyze client feedback and usage data to surface actionable insights and inform retention strategies. - Self-directed work style with strong problem-solving capabilities and comfort operating independently in a remote environment. 📩 If you meet the experience outlined above, we'd love to hear from you. Please apply—our team is excited about your application and will be in touch as soon as possible.

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow • Discuss current service use case • Assess clients' needs for new opportunities and work to close greenfield sales • Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth • Manage incoming calls and e-mails from assigned accounts • Provide client training through a variety of channels • Contact all new contracts added and users to drive product's adoption • Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management • Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool • Secure renewal through coordination with pod lead, manager, and other teammates • Demonstrate ability to communicate MI's value subscription pricing effectively and clearly • Maintain and grow industry knowledge by attending webinars and other topical trainings • Other tasks as assigned

• Oversee and lead all account management processes • Monitor, direct, and motivate day-to-day interactions between the account team and clients • Nurture strong relationships with existing and possible clients • Deliver engaging, passionate outstanding ideas and work • Work closely with the account team to drive tactical projects through the agency • Meet delivery requirements/deadlines • Act as a solution-oriented Account Supervisor • Develop lasting relationships between the client and agency teams • Maintain working knowledge of MERGE’s solutions and resources and recognize/act upon opportunities