Acquia

• Proactively prospect for and close new opportunities within your book of business • Own the entire customer relationship end to end, liaising with internal Customer Success and Support teams • Coordinate with internal teams to resolve customer issues • Ensure a positive overall customer experience while identifying and closing expansion opportunities

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. The Mission Security and performance at the edge are not features Acquia bolts on. They are the foundation of why enterprise customers trust us with their most critical digital experiences. We are seeking a Senior Product Manager to own the strategic direction of our edge and security platform, the layer that turns what many competitors treat as an add on into one of Acquia's most compelling competitive advantages. This role owns our strategic relationships with the CDN, WAF, and security vendors that power our edge platform, defining how those partnerships evolve and how their capabilities are packaged into a native part of the Acquia experience. It also sets the commercial strategy that makes enterprise grade edge protection standard rather than an upsell, and sets the strategic agenda for the broader team responsible for platform security and delivery. The rise of agentic workflows is changing what edge security needs to do. AI agents, ours, our customers', and those crawling the web, generate traffic patterns, authentication needs, and API interactions that traditional WAF and bot management rules were not built for. You will define what edge protection looks like for an era where a growing share of traffic is not human, and you will build the commercial, technical, and partner strategy that gets us there. The Profile - The Edge Strategist. You build security and performance at the edge into a genuine competitive advantage, one that protects human facing web properties and automated, AI driven traffic alike. You design the product strategy, pricing, and packaging that make that story credible and commercially compelling. - The Partnership Owner. You own strategic relationships with major CDN, WAF, and security technology partners at a level well beyond day to day vendor management. You understand each partner's roadmap, negotiate from a position of knowledge, and ensure our edge capabilities stay ahead of what a customer could assemble on their own. - The Team Strategist. You set the strategic agenda for the team responsible for edge and platform security, align peers around it, and drive it forward without needing formal authority. You bring experienced colleagues along through the quality of your thinking. - The Forward Thinker. You anticipate how AI and automation are reshaping security requirements, and you build the frameworks that let the platform stay ahead of that shift rather than reacting to it. Key Responsibilities - Own the edge platform strategy. Define and drive product strategy for our full edge and security portfolio, including WAF, CDN, DDoS protection, bot management, and the technology integrations that power them. - Lead strategic partnership management. Own relationships with our CDN, WAF, and security technology partners at a strategic level, including roadmap alignment, commercial negotiation, and the partnership decisions that shape our edge capabilities for years to come. - Architect for an AI driven traffic landscape. Define how the platform distinguishes legitimate automated traffic from malicious activity, how non human identity and authentication are handled at the edge, and how rate limiting and usage policies account for a growing volume of AI agent and automated traffic. - Define commercial edge strategy. Partner with commercial and growth teams to build the pricing, packaging, and bundling strategy that makes best in class edge protection a native platform capability. - Set team strategy and influence without authority. Define the strategic agenda for the broader edge and security team, align peers including senior colleagues around a shared direction, and keep the work moving through clarity of argument rather than positional authority. - Maintain strategic visibility. Keep leadership consistently informed on edge and security priorities, progress, and risk. Proactive, structured communication upward is a core part of this role. - Build shared context for AI enabled workflows. Maintain the documentation and knowledge structures, covering edge architecture, partner roadmaps, and security standards, that let modern AI assisted workflows scale analysis and documentation without manual overhead. Qualifications - 7+ years of Product Management experience, with a focus on security, edge services, CDN, or platform infrastructure - Strategic Partnership Management: demonstrated experience owning strategic relationships with major technology vendors or partners, including roadmap negotiation, commercial terms, and long term partnership governance - Strong commercial instincts: pricing, packaging, and the product mechanics that turn technical capabilities into market winning propositions - A track record of setting strategic direction and bringing experienced peers along without relying on formal authority - Technical fluency in WAF, DDoS protection, CDN, and edge security architecture, sufficient to hold your own with senior security engineers and enterprise architects - An understanding of how AI and automated traffic patterns are changing security, bot management, and API protection requirements - A genuine conviction that security done well is a growth driver, not a cost center - Location: Must be based in US or Canada with availability aligned to Eastern Standard Time business hours We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. We are seeking an AI-Native candidate who treats AI not as an external tool, but as a fundamental extension of their cognitive workflow. The ideal candidate possesses an orchestration mindset—the ability to skillfully prompt, manage, and direct AI to navigate complexity—and maintains a high degree of AI fluency. You should be characterized by radical adaptability and a "builder" mentality, showing a restless drive to transform traditional work processes into agentic workflows. Beyond technical proficiency, we value intellectual humility: the willingness to constantly unlearn old methods in favor of more efficient, AI-augmented processes. You don't just use AI to do your job; you use it to redefine what your job can achieve. Pay Range $150,000—$165,000 USD

• work in an AI Agentic team, and be able to take over scrum master role, to develop and maintain our new CI/CD pipeline which will be used by multiple products and services at Acquia. • utilize your experience in object oriented programming to build and integrate solutions for automation of tasks. • help onboard our services, products and components and revolutionize the way we build, test, operate and monitor our cloud-based products and services. • maintain an understanding of system functionality and architecture, with a strong focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc) • collaborate with your team members to review their work and have your work reviewed in turn. • work with other teams in deciding, developing integrations with other systems. • provide product support to internal and external stakeholders. • work in a team environment where your team owns and operates the services you build.

• Write and ship production code daily — you are an active contributor. • Work on Ruby, Java, Python, Go, JavaScript, and even C++. • AI is at the core of everything we do; engineers write tech specs, and AI agents implement them. • Mentor engineers through code reviews, pairing sessions, and design discussions. • Own the entire product lifecycle: tech specs, implementation, testing, delivery.

• Help shape the product vision for Acquia Agent Experience, and contribute to it rather than wait to receive it. • Use agentic coding tools to prototype flows, draft specs with your agent, and produce working demos. • Present the vision, roadmap, and value to customers, partners, and executives. • Partner with other disciplines and departments to deliver features that improve the experience from prompt to production. • Prioritize high-impact work, from agent governance to autonomous issue resolution, and ship it on time with measurable value. • Develop product requirements and acceptance criteria. • Guide cross-functional teams through the full product lifecycle. • Track adoption, agent action volume, and customer outcomes. • Hold the experience to Acquia's bar for security, compliance, and governance.

• Manage, mentor, and grow a dedicated team of security engineers. • Conduct continuous performance evaluations (quarterly and annually) to guide professional development and advocate for promotions. • Define and execute a forward-looking security engineering roadmap aligned with Product Engineering needs and broader business initiatives, including the secure enablement of AI technologies. • Translate high-level business direction into actionable quarterly deliverables for the team. • Establish and measure team success against the completion of quarterly goals and the continuous improvement of annual compliance audit results. • Champion shift-left security practices, including threat modeling, secure code review, and developer security training embedded in the software development lifecycle. • Own and scale application security tooling—SAST, DAST, and SCA platforms—to systematically surface and remediate vulnerabilities across product codebases. • Shift the security paradigm from manual operational cleanup to building automated solutions and guardrails that eliminate entire classes of vulnerabilities. • Lead “research spikes” to proactively investigate cloud-native environments and identify systemic security gaps before they become incidents. • Ensure all security initiatives are rooted in clear findings and deliver exact, architectural fixes (code or configuration) to resolve them. • Define and enforce cloud security standards spanning IAM, API security, secrets management, and container workloads across AWS environments. • Define and enforce security standards for internal enterprise AI systems, including LLM-based agents, RAG pipelines, and AI-integrated workflows—covering risks such as prompt injection, data exfiltration, and privilege escalation. • Lead threat modeling for agentic AI systems where models have access to tools, APIs, or sensitive data. • Partner with AI/ML engineering teams to embed security review into AI development lifecycles, from model selection through deployment. • Evaluate and deploy AI-native security tooling to augment the team’s detection, triage, and remediation capacity. • Act as an internal consultant and advisory body to Product Engineering teams, guiding them on secure implementation practices. • Communicate complex, highly technical security risks effectively to non-technical project managers and stakeholders. • Influence and negotiate with software developers to prioritize and remediate vulnerabilities within their workflows. • Serve as the primary technical bridge between Product Engineering and Security Operations, providing guidance on cloud and Kubernetes security configurations.

• Lead a specialized team of security engineers focused on application security, cloud security, and AI system security across Acquia's product portfolio. • Proactively research and identify systemic security gaps to build automated controls and guardrails. • Act as the critical nexus between Security Operations and Product Engineering, translating complex technical risks into actionable roadmaps. • Conduct continuous performance evaluations (quarterly and annually) to guide professional development and advocate for team promotions. • Define and execute a forward-looking security engineering roadmap aligned with Product Engineering needs and broader business initiatives. • Champion shift-left security practices, including threat modeling, secure code review, and developer security training embedded in the software development lifecycle.

• Exceed quarterly renewal and upsell goals • Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services • Guide customers through onboarding of products and services • Maintain control of account direction and strategy • Build relationships with strategic leadership level customer contacts • Identify new opportunities and work to drive them to a close • Coordinate with business users and procurement to ensure timely renewals • Update and maintain Sales database as appropriate • Must be able to proactively drive accounts with minimal oversight • Strong collaboration with internal teams • Generates trusted relationships with customers • Ability to manage multiple systems and administration at once

• Write and ship production AI code daily — you are an active contributor. • Architect agentic AI workflows using LangGraph, Temporal, Pydantic — stateful, multi-agent workflows built for enterprise scale and reliability. • Own AI observability via LangFuse: tracing, prompt versioning, evaluation, and performance benchmarking across all model interactions. • Set AI engineering standards for agent design patterns, RAG, prompt management, context optimization, and tool-calling strategies. • Partner with product and platform teams to deliver AI architectures that meet enterprise SLA, security, and compliance requirements. • Evaluate and adopt emerging tooling — benchmarking LLM providers, orchestration frameworks, and agentic stack improvements. • Mentor engineers as a natural extension of your work — sharing knowledge through code reviews, pairing sessions, and design discussions, not through management overhead. • Represent Acquia's AI capabilities in customer architectural reviews, technical discovery, and roadmap conversations.

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. Acquia is the digital experience platform built for a world where your audience isn't only human. Its agents too. As AI agents become active participants in how people discover, consume, and act on digital content, Acquia gives enterprise teams the platform to create, manage, and distribute experiences designed for both. Powered by agentic AI that orchestrates — not just advises — Acquia automates complex digital workflows within the governance guardrails large organizations require. The world's #1 Drupal hosting provider, Acquia brings together Content Management, Digital Asset Management, and Product Information Management in a single AI-powered Command Center: Acquia Source. Acquia. Built for every audience, human or otherwise. The Role: As an AI Staff Engineer within R&D, you will drive the technical evolution of Acquia DAM, a market-leading platform that transforms how global brands manage content using powerful AI features including auto-tagging, automated facial recognition, duplicate asset detection, and natural language search. In this role, you will work to deeply integrate DAM with the broader Acquia AI ecosystem, architecting upcoming roadmap themes centered on autonomous asset governance, agentic orchestration, and smart visual transformations. Joining our collaborative, AI-native engineering team, you will actively identify the latest agentic practices and mentor developers as they leverage an evolving toolset—including OpenCode, OpenSpec product specifications, and a diverse matrix of foundational models and skills—to drive rapid development, testing, and cutting-edge feature delivery. Key Responsibilities - Write and ship production AI code daily — you are an active contributor. - Architect agentic AI workflows using LangGraph, Temporal, Pydantic — stateful, multi-agent workflows built for enterprise scale and reliability. - Own AI observability via LangFuse: tracing, prompt versioning, evaluation, and performance benchmarking across all model interactions. - Set AI engineering standards for agent design patterns, RAG, prompt management, context optimization, and tool-calling strategies. - Partner with product and platform teams to deliver AI architectures that meet enterprise SLA, security, and compliance requirements. - Evaluate and adopt emerging tooling — benchmarking LLM providers, orchestration frameworks, and agentic stack improvements. - Mentor engineers as a natural extension of your work — sharing knowledge through code reviews, pairing sessions, and design discussions, not through management overhead. - Represent Acquia's AI capabilities in customer architectural reviews, technical discovery, and roadmap conversations. Required Experience - 8+ years of software engineering with 3+ years in production of AI Agents. - Hands-on LangGraph, Temporal, Pydantic expertise — stateful, cyclic, multi-agent workflows at enterprise scale. - Hands-on LangFuse expertise - tracing, evaluation, prompt management, and dataset- driven testing - Proficiency with agent harness frameworks such as LangChain or similar (e.g. LlamaIndex, CrewAI) — composing chains, tools, memory, and retrieval pipelines. - Deep Python proficiency and strong engineering fundamentals (testing, CI/CD, architecture). - Cloud AI deployment experience (AWS, Azure, or GCP) including containerization and inference cost management. - RAG architecture knowledge— vector databases, embedding models, and retrieval strategies. - B.S. in Computer Science or equivalent practical experience. Desired Skills - Enterprise SaaS or CMS, including familiarity with Acquia's Drupal-based DXP experience - Agentic development workflow fluency — AI-assisted coding tools (Copilot, Cursor, Claude) as everyday accelerators. - Familiarity with persistent agent runtimes - such as OpenClaw and Hermes Agent, understanding cross-session memory, autonomous skill creation, and always-on agent infrastructure as it matures in enterprise contexts. - LLM fine-tuning or model evaluation experience and awareness of foundational model tradeoffs. - Human-in-the-loop — interrupt-driven agents and enterprise design - Strong communication skills — able to present AI system design to both engineers and C-suite stakeholders. - Senior IC track record — known for the quality of your own code and system designs, with mentoring that happens organically through great work, not through meetings. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. We are seeking an AI-Native candidate who treats AI not as an external tool, but as a fundamental extension of their cognitive workflow. The ideal candidate possesses an orchestration mindset—the ability to skillfully prompt, manage, and direct AI to navigate complexity—and maintains a high degree of AI fluency. You should be characterized by radical adaptability and a "builder" mentality, showing a restless drive to transform traditional work processes into agentic workflows. Beyond technical proficiency, we value intellectual humility: the willingness to constantly unlearn old methods in favor of more efficient, AI-augmented processes. You don't just use AI to do your job; you use it to redefine what your job can achieve. Pay Range $180,000—$200,000 USD