• Own how we identify and eliminate manual work across marketing and replace it with scalable, intelligent systems that improve speed, output, and business impact • Identify manual, repetitive workflows across marketing and replace them with AI-driven solutions • Build and deploy agentic workflows across content, segmentation, reporting, and lead enrichment • Design connected systems and data pipelines that surface insights automatically • Create a centralized, AI-queryable knowledge foundation across product, personas, and market intelligence • Automate campaign reporting, post-event analysis, and ongoing performance insights • Partner cross-functionally to connect data, systems, and workflows across Product, Sales, RevOps, and Marketing • Build the technical foundation that improves Flywire’s discoverability in AI-driven search environments

Keywords Studios is seeking a Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision. // Keywords Studios recherche une personne pour le poste d’Architecte de Solutions pour les services VIP, chargée de piloter la conception et la stratégie des programmes d’engagement destinés aux joueurs à forte valeur. Dans l’industrie du jeu, les VIP représentent un segment clé tant pour la communauté que pour les revenus ; ce rôle consiste à concevoir des services sur mesure afin de maintenir leur engagement, leur satisfaction et leur fidélité. La personne retenue sera responsable de l’architecture des offres de gestion de comptes VIP, en développant des programmes allant au-delà du support traditionnel, avec un accent sur la rétention nette des revenus (NRR) et l’engagement proactif. Ce rôle agit également comme référent stratégique lors du processus de vente, en apportant aux grands éditeurs la confiance nécessaire pour gérer leurs actifs les plus précieux avec rigueur et précision analytique. Key Responsibilities - VIP Program Design: Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders—from tiered support access to proactive account management. - Proactive Growth Strategy: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations). - Revenue-Centric Reporting: Develop the frameworks for reporting on VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI. - High-Stakes Consultative Sales: Act as the Subject Matter Expert for all VIP service inquiries. You will lead discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line. - Operational Blueprinting: Work with Operations teams to define the specific profile, training, and "soft-skill" requirements for VIP Account Managers to ensure a premium service standard. - RFP Leadership (VIP Segment): Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart. // RESPONSABILITÉS PRINCIPALES Conception de programmes VIP : Concevoir des modèles complets d’engagement VIP, en définissant le parcours joueur pour les profils à forte valeur — de l’accès à un support différencié à une gestion proactive des comptes. Stratégie de croissance proactive : Définir et configurer des campagnes de communication proactive via Helpshift afin de générer des revenus additionnels et favoriser le réengagement (par exemple : réactivation des joueurs inactifs, conversion des paniers abandonnés sur le webstore, invitations à des événements spéciaux). Reporting orienté revenus : Développer des cadres d’analyse pour suivre la performance des programmes VIP, en mettant l’accent sur des indicateurs tels que la NRR, la réduction du churn parmi les joueurs premium et le ROI des campagnes. Vente consultative à fort enjeu : Intervenir comme expert·e sur les services VIP, en menant des échanges avec les décideurs côté client afin de démontrer l’impact direct des modèles de service personnalisés sur leurs résultats financiers. Conception opérationnelle : Collaborer avec les équipes opérationnelles pour définir le profil, la formation et les compétences relationnelles requises pour les gestionnaires de comptes VIP, garantissant un niveau de service premium. Pilotage des réponses aux appels d’offres (segment VIP) : Structurer et porter la vision pour les propositions liées aux services VIP, en mettant en avant une approche avancée de la psychologie des joueurs et de la rétention. Qualifications - VIP & Retention Expertise: 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or Loyalty program management within the gaming or luxury digital services space. - Revenue Mindset: Deep understanding of "Support as a Profit Center." You should be comfortable discussing LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies. - Executive Gravitas: Exceptional presence and communication skills. You must be able to build immediate trust with client-side Product Managers and Commercial Directors who are protective of their top-tier revenue drivers. - Strategic Design: Proven ability to turn player data and client goals into a structured, scalable service program. - Gaming Industry DNA: A deep understanding of the "Whale" or VIP player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service). // QUALIFICATIONS Expertise VIP et fidélisation : Plus de 8 ans d’expérience en support joueur ou gestion de comptes, dont au moins 3 ans dédiés aux programmes VIP, HNW (High Net Worth) ou de fidélité dans le secteur du jeu vidéo ou des services numériques premium. Orientation revenus : Solide compréhension du support en tant que centre de profit, avec aisance dans les notions de LTV (Lifetime Value), NRR et stratégies de réduction du churn. Présence exécutive : Excellentes compétences en communication et forte crédibilité professionnelle, permettant d’instaurer rapidement la confiance auprès de responsables produits et directeurs commerciaux. Vision stratégique : Capacité démontrée à transformer des données joueurs et des objectifs clients en programmes structurés et évolutifs. Connaissance de l’industrie du jeu : Compréhension approfondie du comportement des joueurs VIP (« whales ») à travers différents genres (par exemple : Mobile 4X, Casino, AAA Live Service). What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! // CE QUE NOUS OFFRONS: Keywords Studios applique une politique d’égalité des chances clairement établie. L’objectif est de créer un environnement de travail offrant les mêmes opportunités à toutes les personnes, employées ou candidates. Le processus de recrutement est entièrement en ligne et à distance. Chaque candidature est examinée avec attention. L’équipe de recrutement communiquera dès que possible le statut de la candidature. Toute personne intéressée est vivement encouragée à postuler. C’est maintenant à vous de jouer ! PHASES OF OUR RECRUITMENT JOURNEY: 1. You send us your application with the resume. 2. We’ll invite you for the online Interview with one of our recruiters. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Lead or a Manager. 3. At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually. PHASES DE NOTRE PROCESSUS DE RECRUTEMENT : 1. Vous nous envoyez votre candidature avec votre CV. 2. Nous vous inviterons à un entretien en ligne avec l’un de nos recruteurs. C’est une excellente occasion d’échanger des questions et de mieux faire connaissance. Pour certains projets, un deuxième entretien avec un Lead ou un Manager peut être prévu. 3.À l’issue du processus — nous l’espérons — vous recevrez une offre et rejoindrez Keywords ! Notre processus de recrutement est entièrement en ligne et à distance. Nous accordons de l’importance à chaque candidature et évaluons chaque profil individuellement. "Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec" // « Veuillez noter que ce poste exige que les personnes retenues puissent communiquer efficacement en anglais (oral et écrit). Cela est nécessaire en raison des échanges constants avec des clients et des membres des équipes situés à l’extérieur du Québec. » Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Politique de confidentialité: En fournissant vos informations dans cette application, vous comprenez que nous recueillons et traitons vos informations conformément à notre Avis de confidentialité des candidats. Pour en savoir plus, veuillez consulter notre Avis de confidentialité des candidats au https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Description As a Solution Architect within our Business Value Consulting team, you will play a critical role in shaping and delivering strategic cloud and information management solutions. You will act as a trusted advisor to both customers and internal stakeholders, driving alignment between business objectives and technology strategy while supporting complex, high-value sales engagements. What the Role Offers - Partner with sales teams to support the full sales cycle, from discovery and qualification through to deal close. - Act as a trusted advisor to customers, aligning IT strategy with business goals through cloud, security, and architecture workshops. - Collaborate with enterprise architects and key stakeholders to design scalable, secure, and adaptable solutions. - Drive alignment across internal teams to ensure successful solution positioning and execution. - Support development of migration strategies and ensure seamless handoff to Professional Services and Cloud teams. - Contribute to thought leadership through participation in industry events and conferences. - Stay current on cloud, AI, and information management trends to influence solution strategy and innovation. Qualifications - 5+ years of experience in consultative or complex technical sales environments. - Experience supporting cloud transformation initiatives, including migration from on-premise to cloud. - Strong understanding of enterprise system integrations (e.g., Salesforce, SAP, Guidewire, SuccessFactors). - Knowledge of cloud computing and AI technologies (SaaS, PaaS, LLMs) and emerging industry trends. - Solid understanding of information security, compliance standards, and IT governance. - Strong communication and stakeholder management skills, with the ability to influence at all levels. - Excellent problem-solving, organizational, and time management skills. - Familiarity with Enterprise Information Management solutions; OpenText experience is an asset. Benefits - Thoughtfully designed benefits package that supports physical, emotional, and financial wellbeing. - Variable and commission compensation opportunities for eligible roles. - Vacation entitlement and paid time off. Compensation Salary Range: $150,000-$200,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. California Residents The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions. AI Usage Disclosure As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

• Lead enterprise environmental compliance strategy across air, water, waste, and chemical materials management, building organizational capability for long-term success and tracking performance metrics to align with GM’s regulatory obligations and business objectives. • Partner with Global and Regional teams to support GM’s Global Enterprise Environmental Management System, serving as a Subject Matter Expert across regions; develop corporate guidance, protocols, and self-assessment/validation processes to ensure compliance; and lead development and renewal of environmental permits, including application preparation, permit review, and negotiation with regulatory agencies. • Engage with stakeholders to ensure continual improvement and support of new program/project and regulatory implementation. • Develop creative solutions to complex environmental challenges and support innovation to meet GM goals and initiatives. • Partner with environmental leaders, GM stakeholders, suppliers, and agencies to foster teamwork, drive solutions, and ensure regulatory compliance; collaborate with business partners (e.g., Legal, Public Policy, Staffs), mentor and develop environmental talent, support site teams in implementing permit and regulatory requirements, and provide technical input to shape and negotiate proposed rules and regulations.