We help companies take care of their people.
Product Operations Manager
Location
United States
Posted
53 days ago
Salary
$150K - $180K / year
Seniority
Senior
Job Description
Product Operations Manager
Benepass
• Own launch readiness end-to-end • Drive launch readiness across all product and engineering workstreams • Build and manage project plans, timelines, and milestones, working backward from launch • Define readiness criteria and make final go / no-go recommendations • Run a weekly launch readiness sync to track progress, surface risks, and drive accountability • Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made • Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured • Collaborate closely with our existing Operations Enablement function • Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work • Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume • Translate technical work into clear operational implications and requirements • Ensure operational considerations are incorporated early in planning, not just at launch • Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities • Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases • Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization) • Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes • Create launch runbooks that will enable scalable go-live plans as the company grows
Job Requirements
- 5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role
- Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment
- Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies
- Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through
- Ability to translate technical product work into operational impact for internal teams and customers
- Experience building or improving processes, frameworks, or playbooks that scale
- Excellent communication and stakeholder management skills, with the ability to influence across teams.
Benefits
- 95% coverage of medical, dental, and vision
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- Flexible PTO
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