Moxie

• Participate in incident response as needed • Own and improve monitoring, logging, and alerting using Datadog, AWS, Vercel and related tools • Ensure systems are observable and failure modes are well understood • Help teams learn from incidents through postmortems and follow-ups • Balance reliability with delivery speed through pragmatic SRE practices • Own and operate core platform systems across AWS, GCP, Vercel, Github, and Cloudflare • Improve reliability, scalability, and security of production and non-production environments • Maintain and evolve infrastructure supporting multiple services and teams • Own and improve CI/CD pipelines (GitHub Actions), focusing on speed, reliability, and clarity • Improve deployment workflows, rollbacks, and environment consistency • Reduce deployment-related risk and manual intervention • Partner with engineers and our QA team to improve release confidence and velocity • Improve local development environments and onboarding experience for engineers • Reduce friction in common workflows (setup, testing, debugging) • Maintain tooling and documentation that helps engineers move faster with confidence • Work closely with the product engineering team to understand platform pain points and improve local development experience. • Provide guidance and support on infrastructure, deployments, and operational best practices • Contribute to platform standards and shared tooling through collaboration, not mandates

• Own the relationship with each of your ~50 practices from launch through growth and management — coaching, advising, and connecting them to all of Moxie's tools. • Enable the successful launch and opening of new practices each month. • Build and manage a customized journey for every practice in your book of business. • Advise practices through key operational decisions: staff hiring, device purchases, and pharmaceutical account management. • Provide sales training on AOV, price shopping, and consultations to drive consistent month-over-month revenue growth. • Help drive customer growth for practices through paid marketing, membership programs, or strategic promotions. • Be the trusted, main point of contact and strategic advisor for each nurse-entrepreneur. • Run Monthly Business Reviews so practices understand how their business is performing and where the opportunities are. • Drive consistent growth toward each practice's projected annualized revenue goals. • Optimize pricing and expenses across your book to maintain healthy profit margins.

• Own and deliver medium-to-large FinOps projects end-to-end — from design through production — as a hands-on senior IC. • Build deep expertise in FinOps systems and business context (Stripe, LayerFi, Cherry, and related billing/payments workflows), becoming a trusted technical resource for the team. • Participate actively in Moxie's Engineering Architecture Process, contributing to and influencing technical decisions within your domain. • Own at least one team- or domain-level non-project initiative — such as testing standards, documentation, or code review practices — that raises engineering quality beyond your own projects. • Mentor IC1–IC2 engineers and act as a culture carrier for strong engineering practices, growing toward Staff (IC-4) scope over time.

Role Description We're looking for a Migrations & Implementation Lead to own and elevate Moxie's migrations function—the operational spine that determines how quickly and confidently every new provider gets to value on our platform. You'll be stepping into a true builder's opportunity: - Leading a growing team - Shaping the processes that make scale possible - Serving as the connective tissue between Ops, Engineering, Product, Practice Success, and Sales This role is open to candidates anywhere in the U.S., though we have a strong preference for those based in or willing to work Eastern or Central time zones. What You'll Do - Own the migrations function end-to-end: - Lead high-complexity enterprise migrations as the primary client contact - Drive strong CSAT outcomes across a team managing 30+ EMR systems—including Boulevard, Jane, Zenoti, Vagaro, and Aesthetic Record - Accountable for how this function performs, not just how it operates - Build the systems that make scale possible: - Design and implement repeatable operational processes—standardized data mapping guides, QA checklists, kickoff call frameworks, and edge-case libraries - Reduce rework, lower average time-to-migration, and allow the team to grow without growing fragile - Drive the metrics that matter: - Own the team's KPI dashboard (timeliness, accuracy, throughput, CSAT) - Maintain a capacity planning model by EMR type and account tier - Run a corrective action framework when metrics slip - Lead a team that gets stronger as volume increases: - Coach direct reports with structured, regular feedback - Create visible growth paths for each person - Build a team that becomes more autonomous as complexity rises - Influence the product from the ground up: - Translate migration patterns, failure modes, and provider feedback into prioritized input for Engineering and Product - Partner closely with the Migrations PM so execution insights shape what gets built Qualifications - A migration operations leader, not a technical engineer - Deep implementation or migrations experience (6–10 years) - Technical credibility without being an engineer - A people manager who actually develops people - Cross-functional influence without authority - Calm under pressure, structured in chaos - A clear communicator with non-technical audiences Benefits - Meaningful scope from day one - A real builder's opportunity - Cross-functional visibility and real influence - Fast-learning, high-complexity environment - Space to actually lead people Company Description At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: - Act as owners - Give more than we take - Move with speed and care - Simplify and learn every day We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.

• Approving all medical hires • Approving treatment menus (Botox, fillers, lasers, etc.) • Reviewing and signing protocols, SOPs, and consent forms • Being available for emergency • Provide general supervision according to state law • Be available for consultations and decision-making support • Once vetted, you will have the opportunity to interview and select the injectors you’d like to partner with, at the rates you determine.

• Own the migrations function end-to-end • Build the systems that make scale possible • Drive the metrics that matter • Lead a team that gets stronger as volume increases • Influence the product from the ground up

• Own the full talent lifecycle end-to-end. • Lead and coach a two-person recruiting team. • Build and operationalize a quality of hire framework. • Step in as acting People lead during parental leave (Nov 2026 – early 2027). • Drive hiring velocity without sacrificing quality.

• Own your domains end-to-end — from discovery and problem framing through shipping and measuring impact • Drive measurable provider outcomes — your work will have a clear line to metrics that matter • Build deep customer fluency — shadow providers, join account calls • Elevate the design baseline — identify and address structural design debt • Shape the roadmap, not just execute it

Role Description We're looking for a Lead, Knowledge & Learning Systems to solve one of Moxie's biggest scaling challenges: transforming scattered expertise into accessible, self-service knowledge that empowers both our team and our customers. You'll also be stepping into a greenfield opportunity to build the learning infrastructure that will define how we scale—owning everything from internal employee onboarding to external customer education. This role creates unified knowledge systems that accelerate employee ramp time, reduce support load, and help customers succeed independently. - Build and execute a comprehensive content governance framework that establishes documentation standards, ownership models, and maintenance cycles across both internal and external knowledge bases, getting cross-functional buy-in from department leads. - Evaluate, select, and implement a company-wide LMS that serves both internal employees and external customers, partnering with subject matter experts across the organization to co-create content — with the goal of deflecting 20-30% of "how-to" support tickets and reducing enterprise customers' reliance on live assistance. - Design and launch role-specific learning paths that support employees at every stage — from new hire onboarding to ongoing enablement for current team members — ensuring the organization stays current on new product launches, process changes, and emerging knowledge needs, with measurable improvements in time-to-productivity and performance validated by manager feedback and metrics. Qualifications - Proven experience building knowledge systems from scratch with measurable impact on training efficiency, support deflection, or content accessibility. - Data-driven decision-making ability to analyze support tickets, search queries, and user behavior patterns to identify content gaps and prioritize high-impact work. - Cross-functional influence without authority — ability to build partnerships with Sales, Product, Support, and Operations teams. - Systems thinking and process design experience establishing governance frameworks, content taxonomies, and maintenance cycles. - Bias toward action and comfort with ambiguity — ability to ship quick wins while simultaneously building foundational infrastructure. Benefits - Own the entire knowledge strategy for a scaling company — build both internal and external learning systems from the ground up. - Direct, measurable impact on company efficiency and customer success — visibly reduce support load, accelerate employee productivity, and improve customer independence. - Rare dual-scope role that bridges employee learning and customer education, providing exposure to the full business. - Greenfield opportunity to establish standards, tools, and processes that will define how Moxie scales. - Work with a company in growth mode where your knowledge infrastructure will directly enable our dual-engine business model to scale efficiently and sustainably.

• Own and lead six operational functions — setting the roadmap, driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations, and making most operational decisions without escalating upward. You're the primary point person, not a coordinator. • Build AI-assisted workflows at scale — stand up AI-powered QA for Meta ads, websites, and GHL automations; deploy AI triage for Technical Support; and identify every place automation can close the gap between current capacity and where we need to be at 1,000 providers. • Drive measurable quality improvement — audit error rates and QA processes, escalation rates, and ticket volume across functions; establish baseline KPIs; and execute structural fixes that deliver quantifiable improvement. • Stabilize and integrate the Front Desk Services team — establish roles, capacity models, performance dashboards, and accountability frameworks for a team newly transitioned into Marketing Services, and align the guest experience across all touchpoints. • Design and execute the operational roadmap to 1,000 — deliver a sequenced, cross-functionally aligned plan that gets Marketing Services operationally ready to absorb the next cohort of providers without proportional headcount growth, and contribute a credible POV to H2/2027 planning.