• Review, evaluate, and approve complex or non-standard sales deals • Serve as the primary escalation point for high-value, high-risk, or strategically sensitive deals • Ensure deals comply with pricing, discount, and approval policies; assess risk when exceptions are requested • Partner with Sales leadership to determine acceptable tradeoffs between competitiveness, margin, and growth objectives • Advise Sales on deal structure options to optimize revenue, margin, and deal outcomes • Interpret pricing and discount policies and apply them consistently across deals • Partner with Finance and RevOps to evaluate margin impact, precedent, and commercial risk • Contribute to pricing and discount strategy discussions based on deal learnings and trends • Collaborate with Legal on commercial term review and alignment • Partner with the Deal Operations Analyst to ensure approved deal structures are understood and ready for execution • Provide clarity and guidance to Sales on approval requirements and deal readiness prior to close • Maintain approval discipline and documentation for audit and compliance purposes • Support enablement efforts by clarifying deal policies, guardrails, and escalation paths for Sales • Identify recurring exception patterns and recommend policy or enablement improvements • Act as a trusted advisor to Sales and GTM leadership on deal-related decisions • Supports commission calculation, payout validation, and capitalization activities through data accuracy, deal validation, and cross‑functional coordination • Partners with Finance and Accounting to ensure commission inputs are accurate and compliant prior to capitalization and payout • Provides operational support for commission processes while Finance retains accounting ownership • Support ARR reporting by validating deal data, contract terms, and subscription details that feed revenue metrics • Produce and maintain price uplift reporting, including analysis of price increases on renewals, expansions, and amendments • Support churn reporting by ensuring accurate capture of cancellations, downgrades, and contract changes within CRM and downstream systems • Partner with Finance, and Customer Success to ensure revenue reports reflect contractual reality and approved deal structures • Identify trends and discrepancies across ARR movements (new, expansion, contraction, churn) and surface insights to stakeholders • Maintain documentation and data hygiene standards to support accurate and repeatable reporting

• Perform anti-fraud analyses and monitoring, identifying suspicious behaviors, recurring patterns, and new attack vectors; • Monitor operational metrics and programs for monitoring chargebacks and MEDs; • Knowledge of value recovery processes via MED and fund repatriations in other financial products such as TED and Boleto; • Create, adjust, and optimize anti-fraud rules based on behavioral data and predictive analysis; • Verify customer documentation and information, ensuring the authenticity of data and transactions; • Support the structuring of metrics, process flows, and anti-fraud policies focused on prevention and operational efficiency; • Develop dashboards and periodic reports with indicators, trends, and improvement recommendations; • Evaluate and recommend new fraud prevention technologies, considering their applicability; • Interact with other internal teams to clarify questions, resolve department-related issues, develop educational initiatives, preventive materials, and training on anti-fraud security.

This is a remote position. We are seeking a Facets Configuration Analyst to support a large-scale Facets migration project within the healthcare payer environment. This role will be responsible for configuring and maintaining system rules, benefit plans, and operational parameters to ensure accurate claims adjudication and efficient system performance. Key Responsibilities: - Configure and maintain Facets system rules, benefit plans, and parameters - Support accurate claims adjudication through proper system configuration - Translate business and regulatory requirements into system configurations - Analyze and troubleshoot configuration issues, identifying root causes and implementing solutions - Collaborate with business, IT, and operational teams to support system updates and enhancements - Validate configurations through testing activities, including SIT and UAT support - Ensure compliance with CMS requirements and payer business rules - Maintain documentation related to configurations, processes, and system changes - Support data migration and system transformation activities as part of the Facets implementation - Participate in system optimization and continuous improvement efforts Requirements Required Qualifications: - Experience working with the Facets platform in a configuration or analyst capacity - Strong understanding of healthcare payer operations and claims adjudication - Experience configuring benefits, rules, and parameters within Facets - Strong analytical and problem-solving skills - Excellent communication and collaboration skills

Job Summary As a Lead Analyst, supporting the Eligibility Operations Product Line you will have accountability for client/vendor implementation projects, be responsible to build the strategy, define requirements, and drive execution. This includes managing all aspects of project delivery, roadmap development, research, data analysis, testing and ensuring customer/stakeholder satisfaction. You will work with a team of talented IT Project Management Lead Analysts, Advisors and Sr. Advisors. Our aim is to be a SME on the product and relevant processes, influence standards/best practices, and improve overall efficiency and effectiveness. The right candidate for this role should be able to solve problems, communicate effectively, and utilize technical skills as well as business acumen. The candidate should be self-driven, agile in learning new tools/processes, and be a trusted collaborative advisor throughout the implementation of the project. This role offers great opportunity to be client/vendor facing and impact the outcomes for our customers. Key Responsibilities • Provide expert content/professional leadership on IT Project Management assignments/projects • Responsible for managing, directing and planning several projects simultaneously • Responsible for coordinating, scheduling and assigning project tasks, team building, and maintaining working relationships with client functional areas outside of IT • Apply project management methodologies and reporting techniques to indicate project status • Identify, evaluate and formulate detailed project plan, tracks milestones and schedules; negotiate and modify schedules as well as resources required to meet project objectives • Evaluate and report progress in terms of quality and performance metrics common to IT projects • Work with client departments to coordinate systems testing, installation, training and support • Keep informed of technical and operational advances • Participate in process improvement initiatives as well as lead/own components of business process • Use deep professional knowledge and acumen to advise functional leaders • Focus on providing thought leadership within IT Project Management including projects which require understanding of the larger organization Required Experience / Qualifications • ​high school diploma • 3+ years of experience in data exchange/management or IT project management • 3+ years of experience in a client/vendor facing role • Experience with execution of load jobs and Mainframe/Rumba/TSO • Experience working with EDI (834)/Eligibility file If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 87,800 - 146,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.