• Collaborate with cross-functional teams in an Agile environment to gather and document business requirements for software development projects • Analyze and translate business needs into clear and concise user stories aligned with project goals • Facilitate communication between business stakeholders and development teams to ensure shared understanding of project requirements • Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality • Provide support by troubleshooting issues, conducting impact analysis, and recommending solutions • Review system enhancements with project stakeholders • Create flow diagrams and document technical solutions • Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies

• Serve as a liaison between business stakeholders and technical teams • Gather, analyze, and translate business requirements into functional specifications • Collaborate with underwriting, product, and operations teams • Configure and support PolicyCenter functionalities • Facilitate workshops and backlog refinement • Ensure solutions align with business objectives and regulatory requirements • Partner closely with developers, QA teams, and product owners

• Own cloud infrastructure end-to-end: architect, deploy, and manage highly available environments across AWS and Azure • Serve as the Linux subject matter expert: own system builds, configure and troubleshoot core services like NGINX, MariaDB, and Redis • Operate the data and caching tier: run and scale MariaDB/Galera clusters alongside Redis, Memcached, and Elasticsearch • Engineer CI/CD and automation: build and tune pipelines in GitHub Actions, GitLab CI, and Azure DevOps • Lead observability, security, and performance: evolve monitoring, harden infrastructure security, participate in incident response and 24/7 on-call rotation

• Lead hands-on technical and operational ownership of D365 F&O, including architecture, configuration, and integration with other enterprise applications (e.g., CRM, HRMS, PLM, and analytics tools) • Design, develop, and maintain custom scripts, workflows, and automation tools to extend system functionality and improve business efficiency • Analyze existing code, configuration, and processes to discover opportunities for optimization, scalability, and stability • Diagnose and resolve complex operational and technical issues, ensuring minimal business disruption and maintaining system reliability • Architect and implement enhancements to D365 F&O modules, with a focus on Finance, Supply Chain, and Master Planning and related systems • Partner with key stakeholders to capture, clarify, and prioritize requirements, then translate them into functional and technical specifications aligned with organizational objectives • Leverage data insights and user feedback to drive continuous system and process improvement • Document detailed business process models, including “as-is” and “to-be” states, to guide design decisions and training initiatives • Develop and deliver end-user training and onboarding materials to promote system adoption and effective use • Serve as a tier-2 escalation point for complex system or integration issues, collaborating across departments to drive timely resolution • Lead cross-functional system projects, including D365 upgrades, integrations, and new feature implementations, from design through deployment • Own vendor and implementation partner activities, ensuring alignment to architectural standards, timelines, and quality requirements • Manage systems under SOX governance frameworks, including audit evidence collection and compliance documentation • Balance priorities across multiple workstreams, assessing downstream impacts, and mitigating risks to stakeholders.