• Serve as a liaison between business stakeholders and technical teams • Gather, analyze, and translate business requirements into functional specifications • Collaborate with underwriting, product, and operations teams • Configure and support PolicyCenter functionalities • Facilitate workshops and backlog refinement • Ensure solutions align with business objectives and regulatory requirements • Partner closely with developers, QA teams, and product owners

• Own cloud infrastructure end-to-end: architect, deploy, and manage highly available environments across AWS and Azure • Serve as the Linux subject matter expert: own system builds, configure and troubleshoot core services like NGINX, MariaDB, and Redis • Operate the data and caching tier: run and scale MariaDB/Galera clusters alongside Redis, Memcached, and Elasticsearch • Engineer CI/CD and automation: build and tune pipelines in GitHub Actions, GitLab CI, and Azure DevOps • Lead observability, security, and performance: evolve monitoring, harden infrastructure security, participate in incident response and 24/7 on-call rotation

• Lead hands-on technical and operational ownership of D365 F&O, including architecture, configuration, and integration with other enterprise applications (e.g., CRM, HRMS, PLM, and analytics tools) • Design, develop, and maintain custom scripts, workflows, and automation tools to extend system functionality and improve business efficiency • Analyze existing code, configuration, and processes to discover opportunities for optimization, scalability, and stability • Diagnose and resolve complex operational and technical issues, ensuring minimal business disruption and maintaining system reliability • Architect and implement enhancements to D365 F&O modules, with a focus on Finance, Supply Chain, and Master Planning and related systems • Partner with key stakeholders to capture, clarify, and prioritize requirements, then translate them into functional and technical specifications aligned with organizational objectives • Leverage data insights and user feedback to drive continuous system and process improvement • Document detailed business process models, including “as-is” and “to-be” states, to guide design decisions and training initiatives • Develop and deliver end-user training and onboarding materials to promote system adoption and effective use • Serve as a tier-2 escalation point for complex system or integration issues, collaborating across departments to drive timely resolution • Lead cross-functional system projects, including D365 upgrades, integrations, and new feature implementations, from design through deployment • Own vendor and implementation partner activities, ensuring alignment to architectural standards, timelines, and quality requirements • Manage systems under SOX governance frameworks, including audit evidence collection and compliance documentation • Balance priorities across multiple workstreams, assessing downstream impacts, and mitigating risks to stakeholders.

About the client: Our client is a specialized digital marketing agency focused exclusively on supporting mental health professionals. They partner closely with therapists, psychologists, and mental health clinics to enhance online visibility, drive organic traffic, and generate high-quality leads. With a deep understanding of the unique needs of the mental health industry, our client delivers tailored digital marketing solutions that foster sustainable growth. About the role: We are hiring an AI Systems & Automation Architect (ClickUp + SaaS Development) for our client to help transform their digital marketing agency into an AI-powered, product-driven business. This is a highly strategic and technical role focused on designing intelligent systems, building advanced project management infrastructures inside ClickUp, and developing AI-driven workflows. You will work closely with leadership to conceptualize and build scalable systems, AI agents, and eventually contribute to creating a SaaS product based on the agency’s internal processes. This is not just a systems role — we need someone who can think like a builder and an operator. The ideal candidate is highly resourceful, understands automation deeply, and can take abstract ideas and turn them into working systems and products. Experience working in Digital Marketing Agency is highly preferred. What you’ll be doing: - Design and build AI-powered agents to automate internal workflows and service delivery - Develop and manage complex ClickUp systems, including dashboards, automations, templates, and workflows - Architect scalable project management infrastructures tailored to agency operations - Collaborate with leadership to conceptualize and build a SaaS product from internal systems - Use rapid prototyping / “vibe coding” approaches to quickly test and iterate product ideas - Integrate various tools and platforms (APIs, Zapier, Make, AI tools like GPT-based systems) - Continuously optimize workflows to improve efficiency and reduce manual work - Document systems, processes, and frameworks for scalability and internal adoption Who are we looking for? - Minimum 3+ years of experience in automation, systems building, or related technical roles - Advanced expertise in ClickUp, including building complex workflows and system architecture - Strong experience with automation tools (Zapier, Make, Airtable, etc.) - Solid understanding of AI tools, APIs, and agent-based systems - Experience or strong interest in building SaaS products - Ability to take ideas from concept to execution with minimal guidance - Strong problem-solving skills and a systems-thinking mindset - Experience with digital marketing agencies is a plus Position: AI Systems & Automation Architect Remote Status: Fully Remote Preferred Location: Latin America, South Africa Working Hours: 9:00 am - 5:00 pm PDT Holidays: US Federal Holidays Salary: USD 1500 - USD 2000 per month Internal Job ID: 1259