• Design, build, and maintain business applications using Microsoft Power Platform tools • Develop and implement automation flows to streamline business processes • Create and manage data visualizations and dashboards with Power BI • Work with Dataverse to structure, store, and manage business data • Collaborate with stakeholders to gather requirements and deliver effective solutions • Ensure applications and automations are scalable, secure, and maintainable • Troubleshoot and resolve issues related to Power Platform solutions

Mercier Consultancy is seeking a dedicated Croatian-Speaking Customer Service Representative for our Client's E-Commerce Platform, based in Greece. In this important entry-level role, you will provide exceptional support to Croatian-speaking customers, assisting them with their online shopping experience and ensuring high levels of satisfaction. Your fluency in Croatian will be essential as you handle inquiries related to product information, order processing, returns, and other customer concerns, helping to enhance the overall user experience on the platform. Responsibilities - Deliver excellent customer service in Croatian via phone, email, and chat to support e-commerce platform users - Assist customers with product inquiries, order placement, shipment tracking, and returns - Handle customer complaints and resolve issues promptly and professionally - Maintain accurate records of customer interactions in the CRM system - Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction - Gather customer feedback to support continuous improvement of services - Stay informed about product updates and e-commerce trends

• Own the strategy and execution for cloud modernization, including re-platforming legacy systems, standardizing deployment patterns, and improving scalability and resilience • Build and evolve core platform capabilities such as CI/CD, infrastructure automation, environment management, and service tooling • Drive architectural consistency across a growing B2B SaaS platform while enabling team autonomy • Establish and lead a Shared Services engineering team responsible for foundational platform services, focusing initially on identity, authentication, and authorization • Define ownership boundaries between shared services and application teams, emphasizing enablement over control • Partner closely with product and application engineering teams to drive adoption of shared services through strong APIs, documentation, tooling, and developer experience • Treat shared services as internal products: define roadmaps, SLAs, reliability expectations, and success metrics • Establish reliability engineering practices including SLOs/SLIs, error budgets, incident response, postmortems, and capacity planning • Improve observability and operational readiness through monitoring, alerting, tracing, and runbooks • Work with application teams to improve operability, resilience, and production readiness through better design patterns and automation • Lead and grow teams across platform engineering, shared services, and DevOps/SRE • Build a performance-oriented culture rooted in learning, coaching, and accountability • Define and track platform success metrics such as reliability, developer satisfaction, delivery speed, and operational efficiency • Partner with Engineering, Product, and Architecture leadership to align platform investments with business outcomes

• Shape the platform and infrastructure that everything else runs on • Improve the full dev loop: local development, CI/CD, deployment, and production feedback • Define and drive standards around testing, IaC, observability, and secure delivery • Build shared tooling, templates, and golden paths • Own secure delivery end-to-end • Stay ahead of the shifting security landscape • Shape repos and tooling so coding agents can navigate them efficiently • Measure impact against DORA metrics and qualitative signals from engineering teams