• Define, design, and govern enterprise-grade custom applications and extensions built on the Workday Extend platform. • Support new and existing clients through Extend strategy and feasibility assessments. • Participate in presales activities including discovery, use-case qualification, high-level solution design, and estimation. • Define and govern end-to-end Workday Extend solution architectures. • Serve as an escalation point for complex technical, architectural, or performance challenges. • Develop reusable Extend components, accelerators, and reference designs. • Support definition of Extend delivery standards and methodologies. • Mentor Extend developers, technical consultants, and architects.

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: We are looking for an experienced IT Support Professional with deep knowledge of all things Atlassian. You’re a Jira and Confluence specialist who is on track to becoming a true functional expert in the Atlassian ecosystem. You'll be the Atlassian expert—building projects, service desks, and keeping our tools running smoothly so our teams can work efficiently. Beyond your Atlassian responsibilities, you’ll be a member of the IT Operations team, dealing with complex user issues, responding to support queries, and helping to automate our processes wherever possible. In this role, you will act as the "engine" behind our Atlassian platform, performing deep, hands-on specialist work within a supported structure. Your goal is to ensure our Jira and Confluence instances are high-performance tools that facilitate communication, security, and continuous improvement across the organization. Your mission will be: - Atlassian Platform Administration — Be the main point of contact for Jira Software, Jira Service Management, and Confluence. Handle complex configurations and help deliver our IT strategy. - Workflow Design — Build and maintain custom workflows, issue types, and screens. Use validators, conditions, and post-functions to keep data accurate without making things harder for end users. - Platform Health — Keep our Jira instance clean and fast. Regularly remove inactive users, archive old projects, and clean up unnecessary custom fields. - Security & Access Management — Manage user roles, groups, and permission schemes to make sure people only have access to what they need—especially important in a regulated fintech environment. - Troubleshooting & Documentation — Investigate and resolve complex issues, escalate to Atlassian support when needed, and write clear, helpful guides so users can solve common problems themselves. - Stakeholder Communication — Work comfortably with both technical teams (developers, DevOps) and non-technical teams (Legal, Compliance, Marketing). Take business needs and turn them into practical system configurations. - Dashboards & Projects — Build real-time dashboards for visibility and insight, and take an active role in IT projects from planning through to delivery. - IT Support — Supporting our 600+ users, ensuring they have the tools and access they need to do their very best work. A little about you: - We require someone with a background in IT support. The ideal candidate will be equally comfortable handling general IT support tasks and tackling complex issues, such as deep-diving into a Jira permissions problem. - 3+ years of hands-on Atlassian administration experience in an enterprise setting. - Strong knowledge of the Atlassian app ecosystem, with a genuine interest in growing your expertise. - Comfortable working with JQL (Jira Query Language). - Excellent communication skills—you listen well, adapt your tone to your audience, and explain technical things clearly. - A logical, methodical approach to troubleshooting and problem-solving. Nice to Have - Atlassian certifications: ACP-100 (Jira Admin) or ACP-600 (Project Administration). - Experience with eazyBI and Jira Assets. - Experience with Okta, Jamf, and Google Workspace. - A background in a regulated industry where security and audit trails matter. Life at Luno: - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Enjoy an Annual Inspiration Day in addition to your annual leave, which increases with your length of service, plus the option to buy or sell up to five days of leave. - Improve body and mind, with excellent private medical insurance - Access to Learnably and our additional learning platforms for your personal and professional development - A collaborative, friendly work community, with regular social events and classes hosted by our Lunauts - 6 months primary care-giver leave - Paw-ternity leave for your furry friend - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusAbout the Role

• Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting. • Support client infrastructure including Windows desktops, laptops, servers, and mobile devices. • Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID. • Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points). • Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive. • Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage). • Install, configure, and support backup solutions (e.g., Veeam). • Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection. • Perform patch management, system updates, and preventive maintenance. • Provide occasional client support in the Dallas/Fort Worth metroplex. • Document all work in the PSA system (ConnectWise Manage and PassPortal).

DEADLINE FOR APPLICATIONS 27 April 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE:Automation Manager TYPE OF CONTRACT:Consultancy UNIT/DIVISION:TECD DUTY STATION (City, Country):Remote DURATION: 3 June – 31 December 2026 BACKGROUND AND PURPOSE OF THE ASSIGNMENT: WFP’s vision for automation is to transform the organization into a modern, productive and paper-less office by reducing or eliminating manual processes, thereby ensuring that its human capital can be dedicated to helping the most vulnerable. A Business and Technology cross-functional Automation Working Group (AWG) oversees development of an annual automation workplan based on needs that are prioritized according to the value delivered for the organization. The Automation Manager (AM) will work with the AWG business units and Technology teams in HQ and global offices to support development and deployment of an automation roadmap which defines 2-3 year direction for automation in WFP. The AM will also support country offices in implementation of automation projects and products, developing standards related to automation critical success factors; Change Management, Business Process Management (BPM) and Human Centered Design (HCD), as well as foster adoption of the standard approaches in these areas. The AM will also be responsible for alignment of automation activities across the landscape, identifying and acting on potential duplication of efforts, providing essential inputs to both HQ and CO decision-making on where best to focus efforts and priorities. This will include coordination and support for the Automation Working Group (AWG), which leads automation governance and prioritisation, and promotes automation best practices. ACCOUNTABILITIES/RESPONSIBILITIES: •Lead development of the Automation roadmap through internal stakeholder engagement. •Review, identify and implement improvements to the process for capturing and prioritizing global automation needs. •Support identification and development of the automation workplan, including identification of options for mainstreaming of automation funding. •Provide expert knowledge of products and automation solutions to HQ and field stakeholders. •Lead development of guidance and tools for Change Management, HCD and BPM for corporate and local automation projects, providing training and communications to ensure their use. •Develop communication plan and products in liaison with business and IT Communications focal points to increase awareness and provide updates to WFP staff on automation activities. •Update and maintain an overview of the WFP automation landscape, ensuring engagement will all relevant stakeholders to capture latest information. •Lead review, identification, and implementation of improvements to efficiency gains reporting, supporting development of productivity baseline and impact of automation to calculate return on investment. •Prepare and participate in work planning and progress reporting meetings with business and IT stakeholders as well as Automation Working Group meetings. •Support management of automation budget and staff recruitment. •Develop and manage automation projects according to agreed timelines and report on progress. •Maintain weekly progress status reports for all assigned activities and projects. •Travel to field offices and support to country office projects. DELIVERABLES AT THE END OF THE CONTRACT: •Automation Roadmap & workplan •Project implementation plans, progress, completion and lessons learned reports •Automation Communications plan and distribution of communications messages •Toolkit for Change Management, BPM and HCD defined and adopted •Regular Automation Working Group meetings organised and minuted •Updated Automation Landscape QUALIFICATIONS & EXPERIENCE REQUIRED: Education: Advanced University Degree in Business Administrations, Computer Science, Information Management or other relevant discipline Experience: 6 years or more of relevant progressive work experience in managing IT projects related to digital transformation or automation. Qualified candidates must have a demonstrated track record of partnering with business stakeholders to guide on digital strategy and/or identify and prioritize related activities Knowledge & Skills: •Ability to interact comfortably with different levels of management and functional teams •Demonstrated knowledge of Change Management and HCD methodologies •Demonstrated ability in the areas of process mapping and requirements gathering to support technical implementations •Self-motivated with the ability to meet tight individual and/or group deadlines •Highly organized and efficient, with an attention to detail and excellent communication and written skills •Proven track record of being a self-starter and ability to gain an understand of business processes quickly and how they translate into technical development requirements •Demonstrated skills in use of Project Management and BPM software •General knowledge of WFP Business Process Areas would be an asset. •Personal Effectiveness: strategic and analytical thinking, results orientation, commitment to excellence, appropriate and transparent decision making. •Is knowledgeable and adheres to information technology security protocols and procedures •Ability to work in multi-cultural and multi-ethic environments. Languages: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language desirable: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION - All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. - We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. - If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. - At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. - Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.