Luno

Role Description We are seeking a highly analytical and commercially minded Payments Partnerships Specialist to support the growth, optimisation, and resilience of our global payments ecosystem. This role sits at the intersection of Payments, Product, Treasury — responsible for driving payment partner strategy, supporting integrations, solving complex payment flow challenges, and optimising provider performance across fiat rails. The ideal candidate combines traditional Business Analyst capabilities with deep domain expertise in payment partnerships, integrations, and ecosystem optimisation. Your mission will be: - Payment Partnerships Strategy & Provider Management - Manage and strengthen relationships with banking partners, payment providers, and strategic payment vendors. - Support the evaluation, selection, and implementation of new payment partners aligned to business and geographic expansion strategy. - Conduct structured provider comparison analyses covering pricing, settlement performance, regulatory exposure, integration complexity, risk controls, and product capabilities. - Assist in negotiating commercial terms. - Build business cases and motivation documents for new payment partnerships and product opportunities. - Payment Integrations & Business Analysis - Act as Business Analyst for payment integrations — translating business requirements into scalable payment solutions and functional specifications. - Partner with Product and Engineering teams to support delivery of payment methods, provider integrations, and enhancements to payment infrastructure. - Map current and future-state payment processes, identify gaps, and recommend optimisation opportunities. - Produce business requirements documents, process flows, integration requirements, user stories, and solution documentation. - Support UAT, implementation validation, and post-launch performance monitoring of payment integrations. - Drive problem-solving initiatives where payments partnerships or products can address business challenges or customer pain points. - Provider KYB & Regulatory Remediation Management - Own and manage annual and ad hoc Know Your Business (KYB) reviews across payment providers and banking partners in collaboration with Payment team leaders. - Coordinate documentation and remediation requirements across Legal, Compliance, Finance, and external providers. - Monitor remediation timelines and proactively identify risks across the payments partner ecosystem. - Support governance and control frameworks relating to third-party provider oversight. - Institutional Payment Flow Solutioning - Partner with Institutional, Treasury, Product, and Operations teams to design and optimise scalable payment flows for high-value deposits, withdrawals, settlements, and fiat on/off ramps. - Analyse bottlenecks in institutional collections and disbursements and develop tailored solutions leveraging local rails, correspondent banking, and alternative providers. - Document payment operational controls, and risk mitigation frameworks. - Support solution design for global settlement needs and institutional payment requirements. - Cross-Border Payments Optimisation - Support optimisation of global collections and payout corridors across jurisdictions. - Analyse FX costs, settlement times, liquidity considerations, and routing dependencies. - Develop contingency strategies to improve resilience and reduce dependency risks. - Partner with Treasury on liquidity and prefunding considerations linked to payment operations. - Evaluate new cross-border solutions that improve efficiency, cost, and customer outcomes. - Cost, Revenue & Payments Performance Optimisation - Build financial models to assess provider economics, Total Processing Cost (TPC), and revenue impacts in collaboration with the Business Optimization Team in Payments. - Identify opportunities to optimize payment costs while improving customer experience and provider performance. - Support monthly and ad hoc payments performance reporting, trend analysis, and strategic recommendations. - Use data-driven analysis to support payment product decisions and partner performance management. - Assess interest rates and earnings on payment partner accounts; formulate strategies for additional gains in collaboration with Operations and Treasury. - New Provider Onboarding & Go-Live Readiness - Manage end-to-end onboarding and pre-onboarding processes for new providers and vendors. - Coordinate cross-functional sign-offs across Legal, Compliance, Risk, Finance, Engineering, and Operations. - Track onboarding timelines, contractual execution, compliance checks, and technical readiness. - Ensure go-live readiness including reconciliation controls, reporting, operational monitoring, and risk logging. - Support successful launch and early-life performance stabilisation of new integrations and partnerships. Qualifications - Proven experience in payments, fintech, banking, or payment partnerships roles. - Strong understanding of payment rails, both local and international payment rails and bank processes (EFT, Bank transfers, Cards, E-wallets, MoMo, etc.). - Basic understanding of payment APIs, settlement processes, and technical integration lifecycles. - Experience producing BRDs, process flows, user stories, and functional specs; facilitating workshops; and supporting UAT and go-live validation. - Track record of evaluating payment providers, integration models, and commercial structures. - Strong analytical skills including cost/revenue impact assessments and TPC modelling. - Working knowledge of payment risk, KYB/KYC, AML, and regulatory considerations across multiple jurisdictions. - Demonstrated ability to work across Product, Engineering, Treasury, Risk, and Compliance teams. - Excellent stakeholder management and problem-solving skills; able to convey complex payment concepts clearly to technical and non-technical audiences. Benefits - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Plus the option to buy and sell up to 5 days leave. - Improve body and mind, with excellent private medical insurance. - Access to Learnably and our additional learning platforms for your personal and professional development. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - Annual Inspiration Day in addition to your annual leave which increases based on your length of service! - A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. - Free lunch and snacks. - 0 fees up to a certain amount with Luno from the day you start (Offer only available on Luno Instant Buy, not Luno Exchange). Company Description Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

Role Description We're looking for a Senior Compliance Auditor to help us deliver our risk-based Internal Audit plan as we continue to support the organisation’s assurance and advisory needs. The role reports to the Internal Audit Lead who reports administratively to the CFO and functionally to the Board and Risk Committee. - Contribute to the development of a risk-based Internal Audit plan with a focus on Compliance. - Maintain and update the audit universe, identifying emerging risks and regulatory requirements. - Understand the business's risk profile in the broader context of the group and industry. - Perform allocated audits in line with the approved Internal Auditing Methodology, in line with International Standards of Auditing and maintain quality and performance standards consistently. - Execute and deliver the audit plan and management requests promptly. - Deliver impactful audit reports with well-considered management actions and due dates promptly. - Drive the Combined Assurance efforts of the organisation. - Execute the issues assurance plan promptly and by quality standards. - Cultivate and maintain effective relationships with auditees. - Contribute effectively to administrative needs of the Internal Audit function. Qualifications - A tertiary honours degree (or equivalent) in Internal Audit/Risk Management/Law. - A minimum of 5 years experience with at least 3 years in a compliance related position and 2 years in an Internal Audit role. - Ability to perform all stages of an audit project in line with applicable standards. - A minimum of 2 years experience in key regulations in the Financial Industry (especially AML/CFT regulations). Requirements - Experience in Blockchain and Cryptocurrency. - Relevant Compliance Certifications. - Experience in auditing AML across various countries. - Experience in auditing the ISO standards. - Experience in auditing SOC compliance. Benefits - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Plus the option to buy and sell up to 5 days leave. - Improve body and mind, with excellent private medical insurance. - Access to Learnably and our additional learning platforms for your personal and professional development. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - Annual Inspiration Day in addition to your annual leave which increases based on your length of service! - A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. - Free lunch and snacks. - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange.

Role Description You will form part of the Anti-Money Laundering (“AML”) Operations team, and you will report to the AML Operations - Transaction Monitoring Team Lead. Our AML Operations team looks after our global business and consists of a growing team of enthusiastic, energetic Lunauts. You will work in a fast-paced environment, collaborating with other business units, including Engineering, Product, and Legal teams, servicing the business on an international level together with the teams from Africa, Asia Pacific, Europe, and the United States. Qualifications - Tertiary Education, to the equivalent of graduate - A minimum of 3 years work experience in an Anti-Money Laundering and Countering Terrorist Financing related field - Strong analytical mindset - Ability to adapt within a fast-paced environment - Strong attention to detail and experience in process writing and documenting outcomes of reviews and investigations - High proficiency in English (please ensure that your application is in English) - If not an Indonesian citizen, an existing, valid permit to work in Indonesia - Entrepreneurial, strong sense of responsibility and very high level of integrity - Solid interpersonal, communication and negotiation skills - Friendly, transparent, articulate and driven to succeed - Familiarity with cryptocurrencies will be highly advantageous Requirements - Agile execution on key projects and operational delivery of work within the Transaction Monitoring Team, specifically the execution of transaction monitoring alerts, regulatory reporting activities and regulatory requests. - Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the AML Policy framework and overall Risk Management and Compliance Programme (“RMCP”). - Vetting your own work and delivery, communicating progress and escalating blockers to the team. - Supporting internal compliance audits. - Understanding AML regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations. - Creating initial reports/analysis for review. - Attending to all aspects relating to Travel Rule including customer communications, virtual asset service provider (VASP) due diligence and queue review. - Navigating and using Chainalysis Reactor effectively to review and assess customer transaction alerts. - Managing and drafting responses to standard and ad hoc regulatory requests, as well as to banking partners and other ad-hoc requests for information. - Assisting with in-depth transactional investigations into customer profiles. - Managing customer exits as a result of transactional reviews. - Finalising and filing reports (subject to review) in respect of outbound regulatory reporting in conjunction with the relevant Money Laundering Reporting Officer (“MLRO”). - Using internal investigation/analytical tools e.g. Chainalysis KYT, Chainalysis Reactor and ComplyAdvantage, to a basic level to conduct in-depth investigations or analysis. - Compiling clear and accurate reports based on work performed and to contribute to key risk indicators applicable to the functional area. - Developing stable working relationships, internally and externally. - Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy. Benefits - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Plus the option to buy and sell up to 5 days leave. - Improve body and mind, with excellent private medical insurance. - Access to Learnably and our additional learning platforms for your personal and professional development. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - Annual Inspiration Day in addition to your annual leave which increases based on your length of service! - A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. - Free lunch and snacks. - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote

Role Description We are looking for an experienced and driven OTC sales person to be a key part of our APAC OTC Sales Trading Team. This is a pure "sales trader" role, needing a persistent business developer who enjoys finding new opportunities, signing new clients, and executing trades with precision and efficiency. You will handle the entire sales and trade execution process, from start to finish, focusing on growing Luno's business client base across the APAC region. - Create outreach plans and find potential clients. - Negotiate detailed multi-product deals. - Expertly help clients through the setup process. - Understand market dynamics and quote competitive prices. - Manage the execution of large block trades and complex hedging strategies. - Proven salesperson with a strong network of business contacts across APAC. - Comfortable selling complex financial products and explaining their value clearly. - Excited by the sales process and know how to close deals and execute trades in a fast-paced environment. Qualifications - Minimum of 2 years of trading experience within a brokerage or sell-side OTC trading desk in crypto (preferred), FX, equities or derivatives in Indonesia and/or other regions in APAC. - Multi-country experience is strongly preferred. - Proven track record of onboarding and growing institutional client accounts, and exceeding sales targets. - Derivatives arbitrage knowledge or experience would be a plus. - Ability to adapt to a fast-paced and dynamic trading environment. - Compliance with regulatory standards and a commitment to ethical trading practices. - Strong attention to detail and accuracy in trade execution and documentation. - Excellent interpersonal and communication skills, a strong team player. - Friendly, transparent, articulate and driven to succeed. - A passion for crypto. - Proficient in English and Bahasa Indonesia, both written and verbal. Requirements - Qualify and onboard OTC Customers. - Act as the main point of contact for customers to execute large trades. - Ensure that any anticipated OTC trades are pre-funded or have adequate credit facilities available. - Maintain strong relationships with traders and institutional customers. - Manage any OTC trade disputes and OTC Working Capital. - Ensure timely settlement through well-established and tech-enabled processes. - Execute trades according to approved trading strategies. - Actively manage the Profit and Loss of the APAC OTC desk against P/L targets and risk limits. - Conduct in-depth analyses of digital asset markets to identify trends, opportunities, and potential risks. - Stay informed about market news, regulatory changes, and other factors affecting digital asset prices. - Ensure compliance with local regulations and internal risk management policies. - Generate regular reports for stakeholders, summarising trading activities, performance, and market insights. - Create high-level specifications for improvements to Luno’s Trading and Risk Systems. - Evaluate and motivate for improvement of the risk frameworks and risk models. Benefits - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Option to buy and sell up to 5 days leave. - Excellent private medical insurance. - Access to Learnably and additional learning platforms for personal and professional development. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - Annual Inspiration Day in addition to your annual leave which increases based on your length of service. - A collaborative, friendly work community with regular social events and virtual classes. - Free lunch and snacks. - 0 fees up to a certain amount with Luno from the day you start (Offer only available on Luno Instant Buy, not Luno Exchange).

Role Description In Luno’s customer-focused environment, the Workforce Analyst plays a key role in driving operational excellence through data, insights, and planning. You will create, maintain, and continuously improve schedules and forecasts to enable the achievement of service-level goals while ensuring the best possible experience for both customers and our Customer Success teams. You’ll use your analytical expertise and scenario-based thinking to help Luno stay ahead of changing customer behaviors and global crypto trends. This means not only reacting to volume changes but anticipating them—collaborating closely with Customer Success leadership and global WFM peers to ensure our plans are flexible, data-informed, and future-ready. You’re an analytical problem solver who thrives in a fast-paced, high-energy environment and can translate data into clear operational decisions. You bring strong communication skills, curiosity, and a continuous improvement mindset that helps shape how we work today and how we plan for tomorrow. Your mission will involve: - Serving as a subject-matter expert on workforce optimisation and capacity planning. - Ensuring service level targets are consistently achieved through accurate forecasting, scheduling, and proactive planning. - Building and maintaining forecasting models that account for historical data, customer trends, seasonality, and external market factors (including crypto market activity). - Developing scenario-based plans to anticipate potential surges, downtime, or unexpected events, ensuring we are operationally prepared for varying demand scenarios. - Maintaining, testing, and improving our scheduling software and workforce tools. - Conducting data analysis to identify opportunities for improved coverage, productivity, and cost efficiency. - Collaborating with Customer Success leadership and Team Leads to review scheduling effectiveness and adjust approaches based on feedback, performance trends, and evolving customer needs. - Reporting on key workforce metrics such as Service Level, Forecast Accuracy, AHT, Shrinkage, Coverage, and CPH, and providing insights and recommendations. - Continuously reviewing and refining WFM processes to enhance flexibility and responsiveness to market and business changes. - Monitoring intraday performance, identifying real-time risks or opportunities, and making actionable recommendations. - Maintaining and approving time-off requests, tracking attendance, and managing non-productive time to ensure optimal staffing balance. In your first six months, you will: - Build strong partnerships with the Customer Success and WFM teams across regions to understand operational needs and planning nuances. - Support the implementation of an enhanced WFM framework, evaluating tools and processes for greater accuracy and agility. - Lead scenario-based forecasting reviews, linking crypto market activity and customer engagement trends to potential demand impacts. - Create data visualisations and dashboards that help stakeholders quickly understand performance trends and planning outcomes. - Contribute to continuous improvement projects focused on schedule optimization, forecasting precision, and global capacity alignment. Qualifications - 2+ years Workforce Management experience, preferably in a multi-region or high-growth environment. - Strong analytical background with the ability to translate complex data into actionable insights and recommendations. - Experience using forecasting and scheduling tools, as well as proficiency in Google Sheets, Excel, or BI tools (e.g. Looker). - Demonstrated ability to plan for different operational scenarios and model the impact of business or market changes. - Collaborative mindset — comfortable engaging with stakeholders at all levels to align plans and drive improvements. - Detail-oriented and proactive with excellent problem-solving, time management, and communication skills. - Adaptable to change, resilient under pressure, and passionate about improving processes and finding smarter ways of working. Benefits - Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence. - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Improve body and mind, with excellent private medical insurance. - Access to Learnably and our additional learning platforms for your personal and professional development. - Generous maternity / paternity and even paw-ternity for your furry friend. - Annual Inspiration Day. - A collaborative, friendly work community, with regular social events. - Free access to Headspace – a full library of guided meditations, sleep stories, and music. - 0 fees with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange.

Role Description We are looking for an experienced and professional Payroll Manager who will be responsible for the full payroll cycle, payroll procedures and payments for all regional entities at Luno. You will be part of an amazing People Operations team. Your mission will be: - Take full responsibility and partner with the Finance team to distribute salary payments for employees in all regions in accordance with the payroll calendar. - Keeping 3rd Party Payroll Providers accountable for Regional Payroll updates and accurate payroll cycles according to agreed service levels. - Annual review of Third Party Service Level Agreements. - Ensure all Statutory Bodies are compliant, ie, SARS, COIDA, HMRC, LHDM, PIT, etc. - Ensure that Payroll Policies and Standard Operating Procedures are regularly reviewed and updated with real time changes. - Ensure our in-house payroll procedures and outputs are ‘audit ready’ as well as updated, maintained and followed. - Ensuring compliance with applicable laws and tax obligations in all regions in which Luno operates. - Manage and maintain the payroll systems and governance and ensure salary payments, expenses, taxes and benefits are paid correctly and on time. - Main point of contact for Payroll queries. Qualifications - A proven track record of managing a highly effective Payroll function and a working knowledge of the statutory requirements affecting salaries on a Global scale. - Previous Payroll exposure within the UK and/or South East Asian markets will be advantageous. - Have managed a payroll headcount of 500+ across various locations. - Experience in managing EOR (Employer on Record) Payroll Providers. - 7 + years specialised payroll experience. - 5 + years of PaySpace experience. - 3 + years Project Management experience. - A tertiary qualification in Finance/Accountancy/Payroll will be an advantage. - Solid financial acumen and knowledge of payroll/accounting software. - Ability to interpret and to reconcile complex financial data. - Demonstrable knowledge of current legislation with regards to pay conditions and the tax treatment of fringe benefits globally. - Demonstrable knowledge of working with 3rd party benefit and payroll providers globally. - Ability to prioritise workloads effectively, balancing conflicting deadlines and achieving results and deliverables within fixed timescales. - Highly numerate with excellent analytical skills with attention to detail. - Excellent communication skills, with the ability to convey complex payroll matters to various internal and external stakeholders. - Have taken full ownership of the Payroll function on a global scale. - People first approach. Benefits - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Plus the option to buy and sell up to 5 days leave. - Improve body and mind, with excellent private medical insurance. - Access to Learnably and our additional learning platforms for your personal and professional development. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - Annual Inspiration Day in addition to your annual leave which increases based on your length of service! - A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts. - Free lunch and snacks. - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange.

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. About the team: The Data community at Luno, comprising Data Engineers, Scientists, and Analysts, uncovers valuable insights from the vast amounts of data we gather from our customers and platform. These insights are crucial for guiding our product development and business strategy. As a Senior Data Scientist joining Luno, you would be part of the Data Science team providing high quality insights and data tools to teams across the company. Our current technology stack includes Databricks and Looker. The role in a nutshell: As we accelerate on our mission to upgrade the world to a better financial system, we will need to understand how customers are using our product and what drives customers to engage in our platforms. You’ll be focussed on this critical step of creating better information from multiple data sources to guide our decision making and help us build better products and improve our processes. Your mission will be: - Design and build pricing models and evaluation frameworks to guide and optimise pricing strategies - Develop causal models using experiments and observational data to isolate and measure the impact of fee changes - Initiate, design, and maintain high-quality data pipelines and models with strong attention to detail - Synthesise findings into clear, actionable recommendations and communicate them effectively to senior leadership A little about you: - You are passionate about data science and related disciplines - You have experience being a technical lead or mentor to other Data Scientists - You can leverage data analytics to innovate and create out-of-the-box solutions - You are intellectually curious and have the persistence to find answers to difficult questions - You can diagnose problems using formal problem-solving tools and techniques - You communicate technical concepts to non-experts in simple and helpful terms - You are a team player, enthusiastic about growing and developing others - You can handle uncertain and ambiguous scenarios - You keep abreast of developments and emerging trends in Data Science, and influence what is next for Luno The ideal Lunaut will have: - Bachelor's degree or higher in the natural sciences or technical fields such as Mathematics, Statistics, Computer Science, Engineering or Economics - Exploratory data analysis, predictive analytics, and/or optimisation skills using Python or other data science-oriented platforms - Advanced SQL skills - 5 years + experience in pricing experimentation, data analysis and statistical modelling - Excellent communication and presentation skills with the ability to explain complex data and analysis to non-technical stakeholders - Ability to work independently, as well as within and across teams - Ability to successfully complete projects with large and/or incomplete data sets - Enthusiasm to work in the crypto industry What will really get you noticed: - 5 years' + experience working in a similar role - Proven track record of analysing customer behaviour and translating insights into revenue growth - Experience working with business intelligence platform such as Tableau, Cognos, QlikView, or Looker - Solid knowledge of statistical and machine learning techniques - Experience with productionisng ML applications using a formalised ML Operations architecture - Experience or interest working in crypto or fintech industries Life at Luno: - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Enjoy an Annual Inspiration Day in addition to your annual leave, which increases with your length of service, plus the option to buy or sell up to five days of leave. - Improve body and mind, with excellent private medical insurance - Access to Learnably and our additional learning platforms for your personal and professional development - A collaborative, friendly work community, with regular social events and classes hosted by our Lunauts - 6 months primary care-giver leave - Paw-ternity leave for your furry friend - Free lunch and snacks - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: We are looking for an experienced IT Support Professional with deep knowledge of all things Atlassian. You’re a Jira and Confluence specialist who is on track to becoming a true functional expert in the Atlassian ecosystem. You'll be the Atlassian expert—building projects, service desks, and keeping our tools running smoothly so our teams can work efficiently. Beyond your Atlassian responsibilities, you’ll be a member of the IT Operations team, dealing with complex user issues, responding to support queries, and helping to automate our processes wherever possible. In this role, you will act as the "engine" behind our Atlassian platform, performing deep, hands-on specialist work within a supported structure. Your goal is to ensure our Jira and Confluence instances are high-performance tools that facilitate communication, security, and continuous improvement across the organization. Your mission will be: - Atlassian Platform Administration — Be the main point of contact for Jira Software, Jira Service Management, and Confluence. Handle complex configurations and help deliver our IT strategy. - Workflow Design — Build and maintain custom workflows, issue types, and screens. Use validators, conditions, and post-functions to keep data accurate without making things harder for end users. - Platform Health — Keep our Jira instance clean and fast. Regularly remove inactive users, archive old projects, and clean up unnecessary custom fields. - Security & Access Management — Manage user roles, groups, and permission schemes to make sure people only have access to what they need—especially important in a regulated fintech environment. - Troubleshooting & Documentation — Investigate and resolve complex issues, escalate to Atlassian support when needed, and write clear, helpful guides so users can solve common problems themselves. - Stakeholder Communication — Work comfortably with both technical teams (developers, DevOps) and non-technical teams (Legal, Compliance, Marketing). Take business needs and turn them into practical system configurations. - Dashboards & Projects — Build real-time dashboards for visibility and insight, and take an active role in IT projects from planning through to delivery. - IT Support — Supporting our 600+ users, ensuring they have the tools and access they need to do their very best work. A little about you: - We require someone with a background in IT support. The ideal candidate will be equally comfortable handling general IT support tasks and tackling complex issues, such as deep-diving into a Jira permissions problem. - 3+ years of hands-on Atlassian administration experience in an enterprise setting. - Strong knowledge of the Atlassian app ecosystem, with a genuine interest in growing your expertise. - Comfortable working with JQL (Jira Query Language). - Excellent communication skills—you listen well, adapt your tone to your audience, and explain technical things clearly. - A logical, methodical approach to troubleshooting and problem-solving. Nice to Have - Atlassian certifications: ACP-100 (Jira Admin) or ACP-600 (Project Administration). - Experience with eazyBI and Jira Assets. - Experience with Okta, Jamf, and Google Workspace. - A background in a regulated industry where security and audit trails matter. Life at Luno: - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Enjoy an Annual Inspiration Day in addition to your annual leave, which increases with your length of service, plus the option to buy or sell up to five days of leave. - Improve body and mind, with excellent private medical insurance - Access to Learnably and our additional learning platforms for your personal and professional development - A collaborative, friendly work community, with regular social events and classes hosted by our Lunauts - 6 months primary care-giver leave - Paw-ternity leave for your furry friend - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusAbout the Role

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: To build a scalable, tech-enabled engine room for the People team. Your mission will be: - Oversee Global Payroll, Benefits, and HRIS (HR Information Systems) management. - Own the People Tech Stack (HRIS, Payroll, ATS). Shift the department from manual workflows to self-service models, reducing administrative friction for managers and employees. - Own the People data strategy, providing the business with real-time organisational health metrics to provide actionable insights. - Accountable for global governance & risk. Oversee the People Operations team to ensure 100% legal and regulatory adherence across multiple jurisdictions. - Success Metrics: - Reduction in manual HR processing time via automation. - 100% payroll and compliance accuracy. The ideal candidate will have: - Experience & Leadership - 10+ years in HR Operations, People Ops, or Business Operations, with at least 4 years leading a global operations function. - Deep experience managing multi-jurisdictional compliance, payroll, and labour law across the UK, Africa and SEA. - Systems & Technology - Expert-level experience in selecting, implementing, and optimising a global HRIS and ensuring it integrates seamlessly with the broader tech stack. - A digital-first mindset with a track record of replacing manual spreadsheets with automated workflows and employee self-service (ESS) portals. - Advanced capability in people analytics; the ability to build automated organisational health dashboards that track turnover, tenure, and cost-to-hire in real-time. - Compliance, Payroll & Governance - Experience overseeing complex, multi-currency payroll cycles and statutory benefits in emerging markets. - Strong knowledge of global data protection laws and the ability to manage internal audits. - Experience negotiating and managing high-value contracts with global EOR (Employer of Record), payroll, and insurance providers. - Total Reward Strategy - Proven experience designing and managing global grade structures and benchmarking across diverse economic regions. - Expertise in managing both Short-Term Incentives and Long-Term Incentives, ensuring they drive the right behaviours. - Benefits & Wellness - Experience tailoring benefits packages that are competitive in local markets while maintaining a global baseline of care. - Analytical Mastery - Strong experience in modeling the financial impact of annual salary increases or promotion cycles on the bottom line. - Proficiency in conducting Pay Equity Audits to ensure the organisation remains compliant and ethical regarding the gender and diversity pay gap. - Core Competencies - A data-driven approach to problem-solving; you value accuracy and clean data above all else. - The ability to remain calm and systematic under the pressure of high-stakes deadlines (like monthly payroll or year-end reporting). - A natural inclination to find the shortest path to a result by removing administrative friction. Life at Luno: - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Plus the option to buy and sell up to 5 days leave - Improve body and mind, with excellent private medical insurance - Access to Learnably and our additional learning platforms for your personal and professional development - 6 months primary care-giver leave - Paw-ternity leave for your furry friend - Annual Inspiration Day in addition to your annual leave which increases based on your length of service! - A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts - Free lunch and snacks - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: To operationalise the high-performance framework designed by the Head of People Strategy. This role ensures that managers across the business have the tools, data, and coaching skills to drive high performance within their teams. Your mission will be: - Take the overarching performance philosophy and manage the cycles centrally across all departments. - Act as the primary consultant for People Partners and Department Leads on handling complex performance calibrations and Performance Improvement Plans (PIPs). - Maintain a High-Performance Dashboard, tracking completion rates, distribution of ratings, and identifying flight risks among top performers. - Manage the promotion process, ensuring that all movements are backed by the performance data required by succession planning. - Design and run workshops (in partnership with L&D) specifically focused on how to achieve the performance philosophy e.g. feedback. The ideal candidate will have: - Education & Experience - Bachelor’s degree in Human Resources, Organisational Psychology, Business Administration, or a related field. - Minimum of 5–7 years of experience in People Operations or HR Business Partnering, with at least 3 years specifically focused on performance management or talent development. - Proven track record of working independently while influencing stakeholders at the Director level. - Technical Skills & Expertise - Advanced proficiency in HRIS and Performance Management software. - Strong analytical skills with the ability to build and maintain High-Performance Dashboards; expert-level knowledge of Excel or Google Sheets. - Deep understanding of performance philosophies such as OKRs, 360-degree feedback, and bell-curve distributions/calibrations. - Core Competencies - Demonstrated ability to coach managers through difficult conversations, PIPs, and complex performance calibrations with high emotional intelligence. - Experience in designing and delivering workshops to diverse audiences, specifically regarding feedback loops and professional growth. - Ability to manage high-stakes, company-wide cycles (like annual reviews or promotion windows) with strict deadlines and multiple stakeholders. - Preferred Attributes - Experience in a high-velocity tech environment. - Familiarity with succession planning models. Life at Luno: - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Plus the option to buy and sell up to 5 days leave - Improve body and mind, with excellent private medical insurance - Access to Learnably and our additional learning platforms for your personal and professional development - 6 months primary care-giver leave - Paw-ternity leave for your furry friend - Annual Inspiration Day in addition to your annual leave which increases based on your length of service! - A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts - Free lunch and snacks - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.