• Serve as an escalation point for Level 1 helpesk and provide advanced troubleshooting. • Support client infrastructure including Windows desktops, laptops, servers, and mobile devices. • Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID. • Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points). • Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive. • Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage). • Install, configure, and support backup solutions (e.g., Veeam). • Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection. • Perform patch management, system updates, and preventive maintenance. • Provide occasional client support in the Dallas/Fort Worth metroplex. • Document all work in the PSA system (ConnectWise Manage and PassPortal).

DEADLINE FOR APPLICATIONS 27 April 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE:Automation Manager TYPE OF CONTRACT:Consultancy UNIT/DIVISION:TECD DUTY STATION (City, Country):Remote DURATION: 3 June – 31 December 2026 BACKGROUND AND PURPOSE OF THE ASSIGNMENT: WFP’s vision for automation is to transform the organization into a modern, productive and paper-less office by reducing or eliminating manual processes, thereby ensuring that its human capital can be dedicated to helping the most vulnerable. A Business and Technology cross-functional Automation Working Group (AWG) oversees development of an annual automation workplan based on needs that are prioritized according to the value delivered for the organization. The Automation Manager (AM) will work with the AWG business units and Technology teams in HQ and global offices to support development and deployment of an automation roadmap which defines 2-3 year direction for automation in WFP. The AM will also support country offices in implementation of automation projects and products, developing standards related to automation critical success factors; Change Management, Business Process Management (BPM) and Human Centered Design (HCD), as well as foster adoption of the standard approaches in these areas. The AM will also be responsible for alignment of automation activities across the landscape, identifying and acting on potential duplication of efforts, providing essential inputs to both HQ and CO decision-making on where best to focus efforts and priorities. This will include coordination and support for the Automation Working Group (AWG), which leads automation governance and prioritisation, and promotes automation best practices. ACCOUNTABILITIES/RESPONSIBILITIES: •Lead development of the Automation roadmap through internal stakeholder engagement. •Review, identify and implement improvements to the process for capturing and prioritizing global automation needs. •Support identification and development of the automation workplan, including identification of options for mainstreaming of automation funding. •Provide expert knowledge of products and automation solutions to HQ and field stakeholders. •Lead development of guidance and tools for Change Management, HCD and BPM for corporate and local automation projects, providing training and communications to ensure their use. •Develop communication plan and products in liaison with business and IT Communications focal points to increase awareness and provide updates to WFP staff on automation activities. •Update and maintain an overview of the WFP automation landscape, ensuring engagement will all relevant stakeholders to capture latest information. •Lead review, identification, and implementation of improvements to efficiency gains reporting, supporting development of productivity baseline and impact of automation to calculate return on investment. •Prepare and participate in work planning and progress reporting meetings with business and IT stakeholders as well as Automation Working Group meetings. •Support management of automation budget and staff recruitment. •Develop and manage automation projects according to agreed timelines and report on progress. •Maintain weekly progress status reports for all assigned activities and projects. •Travel to field offices and support to country office projects. DELIVERABLES AT THE END OF THE CONTRACT: •Automation Roadmap & workplan •Project implementation plans, progress, completion and lessons learned reports •Automation Communications plan and distribution of communications messages •Toolkit for Change Management, BPM and HCD defined and adopted •Regular Automation Working Group meetings organised and minuted •Updated Automation Landscape QUALIFICATIONS & EXPERIENCE REQUIRED: Education: Advanced University Degree in Business Administrations, Computer Science, Information Management or other relevant discipline Experience: 6 years or more of relevant progressive work experience in managing IT projects related to digital transformation or automation. Qualified candidates must have a demonstrated track record of partnering with business stakeholders to guide on digital strategy and/or identify and prioritize related activities Knowledge & Skills: •Ability to interact comfortably with different levels of management and functional teams •Demonstrated knowledge of Change Management and HCD methodologies •Demonstrated ability in the areas of process mapping and requirements gathering to support technical implementations •Self-motivated with the ability to meet tight individual and/or group deadlines •Highly organized and efficient, with an attention to detail and excellent communication and written skills •Proven track record of being a self-starter and ability to gain an understand of business processes quickly and how they translate into technical development requirements •Demonstrated skills in use of Project Management and BPM software •General knowledge of WFP Business Process Areas would be an asset. •Personal Effectiveness: strategic and analytical thinking, results orientation, commitment to excellence, appropriate and transparent decision making. •Is knowledgeable and adheres to information technology security protocols and procedures •Ability to work in multi-cultural and multi-ethic environments. Languages: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language desirable: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION - All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. - We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. - If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. - At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. - Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Description CANDIDATES WITH IT LEAD EXPERIENCE IN A LAW FIRM ARE HIGHLY PREFERRED!! The IT Support Specialist Supervisor works directly with attorneys, staff, professional managers, and firm directors. The role has regular interaction with IT leadership at all levels, including IT Directors and the firm’s CIO, particularly as it relates to service delivery, operational effectiveness, training initiatives, and continuous technology improvements. The IT Support Specialist Supervisor also engages frequently with attorneys and senior leaders across all firm offices to ensure service expectations and operational standards are met. POSITION SUMMARY: The IT Support Specialist Supervisor is responsible for the overall supervision, coordination, and effectiveness of Help Desk operations, ensuring consistent service delivery, appropriate coverage, and adherence to firm service standards and SLAs. This role exercises independent judgment and discretion in monitoring performance, identifying trends, allocating resources, and determining escalation paths. The Supervisor leads and directs assigned Support Specialists, evaluates workflow and performance, develops operational improvements, and serves as a key escalation point for complex or high impact support issues. While the role may occasionally provide hands on technical assistance as needed, the primary function of the position is supervisory, administrative, and operational leadership, rather than routine end user support. This position is designated as non-exempt and is expected to manage responsibilities to completion, which may require flexibility in work hours. While the position is remote, the firm reserves the right to withdraw approval for remote work at its discretion. KEY RESPONSIBILITIES: PRIMARY RESPONSIBILITIES 1. Supervise, direct, and manage a team of three to six Support Specialist I employees, including workflow oversight, task delegation, and performance management. 2. Responsible for hiring, performance management, disciplinary actions, and termination decisions for direct reports. 3. Exercise independent judgment in assigning work, setting priorities, and determining appropriate staffing levels to ensure continuous coverage and service quality. 4. Monitor and analyze Help Desk operations globally, including dispatch, chat, calls, and incident queues, to ensure SLA compliance and quality standards. 5. Identify recurring issues, trends, and systemic problems, compiling findings and determining appropriate escalation to Engineering, Security, or other IT leadership teams. 6. Develop, review, and deliver operational reports (weekly and ad hoc), including trend analysis, service metrics, and performance insights used by IT leadership. 7. Coordinate and implement process improvements, working collaboratively with IT Directors to enhance service delivery, efficiency, and user experience. 8. Manage projects and initiatives, including planning, delegation, timeline coordination, and follow through. 9. Serve as a primary escalation and decision point for complex, sensitive, or high impact support issues affecting attorneys or firm leadership. SECONDARY / OCCASIONAL RESPONSIBILITIES 1. The following duties are performed as needed and do not represent the primary function of the role: 2. Act as limited overflow support for end user issues during high volume periods or escalations, primarily to facilitate resolution or direct appropriate resources. 3. Participate in scheduled on call rotation, responding to after hours issues in accordance with firm service expectations. 4. Assist with testing firm deployed applications, system updates, and technical documentation. 5. Support employee onboarding activities, including coordination and oversight of equipment setup and account provisioning. 6. Review and contribute knowledge base articles and internal documentation. 7. Perform additional duties consistent with the supervisory and administrative nature of the role, as assigned. CANDIDATE QUALIFICATIONS: MINIMUM REQUIREMENTS 1. Minimum of 2 years’ experience supporting technology in a large law firm or similarly complex professional services environment. 2. Demonstrated experience leading or supervising technical support staff. 3. Advanced proficiency in Microsoft Office 365. 4. Strong working knowledge of Citrix environments, including performance and connectivity troubleshooting. 5. Proficiency supporting Windows operating systems and common legal applications. DESIRED QUALIFICATIONS 1. Bachelor’s degree. 2. Experience in an international law firm environment. 3. Demonstrated ability to analyze operational data and make independent decisions impacting service delivery. 4. Experience coordinating work across multiple teams or regions. 5. Strong communication, organizational, and leadership skills. 6. Proven ability to manage competing priorities in a fast paced, high pressure environment. 7. Ability to maintain confidentiality and exercise sound judgment. Skills Legal experience, Supervisory experience, Windows, MS Office, Document Management, iManage, ServiceNow Top Skills Details Legal experience,Supervisory experience,Windows,MS Office,Document Management Additional Skills & Qualifications This is a fully remote position. The hours are Monday - Friday, 10 am - 6 pm pacific (1 pm - 9 pm eastern). They prefer that candidates live in a state that the firm has an office in - New York, California, Texas, Florida, Georgia, Massachusetts, Utah, Illinois, Delaware, Washington DC, Washington State Experience Level Expert Level Job Type & LocationThis is a Permanent position based out of New York, NY. Pay and BenefitsThe pay range for this position is $100000.00 - $105000.00/yr. Medical, Dental, Holiday Pay, PTO, retirement plan Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Own the IT function end-to-end. Systems, identity, access, onboarding, offboarding, tooling, and vendor relationships across every portfolio company. • Design for BYOD and distributed teams. Build a security posture that works for personal devices, contractor workflows, and cross-border data realities. • Rationalise the stack. Kill shadow IT, consolidate overlapping SaaS tools, and deliver visible monthly savings on platforms like Figma, Notion, Airtable, Adobe Suite and their cousins. • Stand up baseline security. MFA, SSO, endpoint protection, incident response, and a living risk register aligned to NIST CSF or ISO 27001. • Get us client-ready. Microsoft 365 setup that just works, enterprise security questionnaires answered without scrambling, and a trajectory toward SOC 2 Type II and GDPR-grade data handling. • Lead, write, document. Turn tribal knowledge into runbooks. Explain IT risk and tradeoffs in plain English. Build the function so it doesn't depend on you.