• Design, deploy, and maintain the security team infrastructure. • Ensure high availability and reliability of security platforms through proactive monitoring, alerting, and capacity planning. • Manage and evolve cloud infrastructure across datacenter dedicated servers and cloud providers. • Automate routine operational tasks: provisioning, configuration management, patching, and secret rotation. • Troubleshoot and resolve infrastructure incidents as the primary technical owner. • Maintain infrastructure documentation: architecture diagrams, runbooks, and change logs. • Collaborate with security engineers to ensure underlying platforms meet tooling and integration requirements.

• Learn and understand DCS business processes and how technology can best ensure the success of DCS users. • Document, analyze, and clarify DCS requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. • Investigate RC Care (Salesforce), Shelter Client Intake Application and other client systems operations-related problems/inquiries and recommend, facilitate and coordinate solutions. • Present DCS business cases to appropriate BSI and HSIT forums for approval and to initiate the project process. • Partner with DCS stakeholders to develop a strategic plan to implement the technology vision. • Work closely with DCS stakeholders to analyze the current and future direction of technology to meet business goals. • Educate clients about the software and project lifecycles and DCS roles. • May develop project/portfolio performance metrics to monitor business value over time. • Participate in all phases of the solution lifecycle and work closely with DCS, BSI and HSIT stakeholders to implement RC Care (Salesforce), Shelter Client Intake Application and other client systems. • Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of DCS. • Facilitate problem resolution between IT and the business, as needed. • Represent, champion, and balance DCS interests with BSI and HSIT. • Provide RC Care (Salesforce), Shelter Client Intake Application and other client systems training and guidance to other staff. • May maintain system updates and modifications. • Provide end-user support for tier 2 IT tickets for WebEOC, training and leading tier 2 RC Care (Salesforce), Shelter Client Intake Application and other client systems support volunteers. • Develop and maintain tier 2 IT ticket support processes and workflows. • Develop and provide technical support for on-demand and planned operational configurations in RC Care (Salesforce), Shelter Client Intake Application and other client systems. • Support and maintain permissions for provisioning and systems access to RC Care (Salesforce), Shelter Client Intake Application and other client systems. • Manage manual data migrations for RC Care (Salesforce), Shelter Client Intake Application and other client systems. • Evaluate, install and customize vendor-supplied or commercial-off-the-shelf boards for RC Care (Salesforce), Shelter Client Intake Application and other client systems. • May write or edit code in language(s) used by RC Care (Salesforce), Shelter Client Intake Application and other client systems.

• Partner with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and DXP/DAM solutions • Translate business needs into clear functional requirements • Support platform delivery and integration • Ensure technology solutions drive measurable business and user outcomes • Lead end-to-end requirements gathering across business, digital, and operational workflows • Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes • Partner with architects, developers, and integrators to support platform design and implementation • Manage and trace requirements throughout the project lifecycle

• Working under the direction of the Manager, and/or Lead, provides operational support, change management, and ongoing maintenance for IT Applications. • Provides quality support for assigned applications and performs analysis and troubleshooting. • Portrays competency for operational, application and administration duties required to support Sharp's environment in a highly available manner. • Provides direct support for the IT applications and supports the effective and efficient use of computing resources and facilitate client workflows. • May participate in project initiatives, planning activities, and collaborate with other Analysts.