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Systems Ops Administrator
Location
India
Posted
40 days ago
Salary
0
Seniority
Senior
Job Description
Systems Ops Administrator
Twilio
• Manage user setup, roles, profiles, permissions, and security settings • Serve as the escalation point for advanced user requests and troubleshoot complex and multi-instance issues • Ensure Compliance with security and access governance policies • Monitor system usage and adoption to recommend improvements • Maintain page layouts, workflows, validation rules, and approval processes • Perform data audits and investigations across systems to enhance firmographic information • Fix data issues following standard operating procedures and data policies • Monitor and Manage Salesforce case queues to meet SLAs • Oversee the synchronization of Salesforce data with ERP/Billing systems to ensure seamless order-to-cash cycles • Provide documentation for implementation changes to data quality standards • Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances that improve operational efficiency • Support UAT and deployments while developing training materials to empower our end users
Job Requirements
- 3+ years of experience as a Salesforce Administrator (Sales Cloud)
- active Salesforce Administrator certification (ADM-201)
- demonstrable experience executing data quality analysis within complex, federated system architectures
- experience in Sales Operations support
- basic understanding of data providers like ZoomInfo
- ability to evaluate data risks, troubleshoot integrated system issues, and provide solutions in a timely manner
Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- retirement savings program
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