Overview The Principal, Investor Reporting & Remittance is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how investor reporting and remittance functions operate, with alignment to servicing accounting requirements, and can translate that expertise into scalable product capabilities. This role is responsible for supporting the end-to-end definition, product translation, and operational readiness of investor reporting and remittance workflows across the servicing lifecycle. The Principal ensures that all loan- and pool-level reporting and remittance submissions are accurate, timely, and aligned with investor requirements, with strong controls and reconciliation integrity. *]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:6868e1df-40f4-4add-b5cf-e1de8caaa918-0" data-testid="conversation-turn-2" data-scroll-anchor="false" data-turn="assistant">Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world investor reporting operations, regulatory expectations, and investor guidelines. Within the broader Servicing Product organization, this role serves as the primary domain subject matter expert and is responsible for translating investor reporting and remittance expertise into clear requirements, workflows, controls, and testing input for Product and Engineering. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed. Responsibilities Product and Operational Alignment - Ensure product design reflects real investor reporting and remittance operations, included GSE and non-agency investor requirements. - Translate investor guidelines and operational processes into clear product requirements, business rules, controls, and system logic. - Ensure investor reporting and remittance workflows operate with appropriate controls, traceability, and auditability. End-to-End Workflow Definition and Validation - Define and validate end-to-end (E2E) workflows across investor reporting, remittance, and reconciliation domains. - Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions and resubmissions. - Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems. Product Translation & Requirements Definition - Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions. - Ensure requirements are sufficiently detailed and unambiguous to support scalable, repeatable, system behavior. - Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market. - Surface risks early, particularly related to data integrity, transfer accuracy, and operational readiness. Engineering Partnership and Delivery Support - Partner closely with engineering teams to refine requirements, clarify logic, and support implementation. - Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making. Testing, Validation, & Automation Contribution - Contribute to the development of known-answer and scenario-based test cases for investor reporting and remittance workflows. - Validate system behavior and outputs against expected operational, data, and reconciliation outcomes. - Support UAT execution, defect triage, regression testing, and release readiness validation. - Partner with QA and engineering to design and implement an automated test suite informed by investor reporting and remittance domain logic. Functional Ownership: Investor Reporting & Remittance - Establish control frameworks for investor reporting and remittance processes, including validation, reconciliation, approvals, and audit evidence standards. - Interpret investor guides, bulletins, and operational requirements and translate them into reporting specifications, remittance rules, data mappings, validations, and acceptance criteria. - Define end-to-end requirements for reporting and submission workflows, including exception handling, resubmissions, and change adoption across GSE and non-agency reporting packages. - Specify remittance rules, schedules, validations, and submission workflows across remittance types (e.g., Scheduled/Scheduled, Scheduled/Actual, Actual/Actual), including cutoff governance and funding readiness checks. - Define custodial accounting requirements related to investor reporting, including P&I vs. T&I segregation, posting standards, running balance integrity, and traceability from loan activity through custodial impact. - Specify servicing fee calculation and reporting treatment, including investor netting, deductions, and reconciliation support. - Define requirements for tracking, aging, recovery logic, and reporting for advances (P&I, T&I, and corporate advances as applicable), including investor-specific treatment. - Define loan-level and portfolio-level reporting requirements, including trial balances, pool/security reconciliation, and investor certification packages. - Specify requirements for summarized journal entries and accounting interfaces tied to remittances, fees, advances, and custodial activity, ensuring auditability and alignment with accounting partners. - Define monitoring, reporting, and escalation routines for variance detection, shortages, and reconciliation breaks to reduce investor reporting risk. - Own reporting and remittance calendars, including determination-date readiness and governance routines to consistently meet investor deadlines. Flexible Domain Contribution - Support adjacent servicing domains as needed based on program priorities and evolving platform needs. - Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle. - Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior. - Partner closely with Accounting, Finance, and Treasury counterparts to ensure alignment between investor reporting outputs and corporate financial processes. - Apply servicing expertise to broader platform design decisions beyond primary area of ownership. Qualifications - 8+ years in investor reporting, servicing accounting, or related finance functions. (AVP preferred; VP considered). - Deep familiarity with GSE and investor reporting and remittance requirements, including exception handling and reconciliation practices. - Strong understanding of custodial accounting controls, trial balance discipline, and servicing accounting best practices. - Demonstrated ability to translate investor guidelines and operational processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering and QA teams. - Proven functional leadership across cross-functional teams, including Technology, Operations, Product, and external partners. MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Business Insights & Intelligence Analyst to join our Global Enterprise Sales team and help us unleash the potential of every business. What you’ll own as the Business Insights & Intelligence Analyst We are seeking an analytical and detail-oriented Business Insights & Intelligence Analyst to support the delivery of sales performance reporting, dashboard development, and data-driven insights for the Global Enterprise Sales organization. You will be reporting to the Senior Manager of Business Insights & Intelligence (your direct manager) to enhance reporting frameworks, automate manual processes, and ensure data accuracy across multiple systems including Salesforce, Snowflake, Power BI, and Tableau. This role is perfect for someone who enjoys solving complex problems, partnering with stakeholders, and transforming data into meaningful insights that influence senior level decisions. • Develop, maintain, and enhance sales performance dashboards in Power BI and Salesforce, ensuring accuracy, usability, and alignment with business priorities. • Automate manual reporting processes using Snowflake (SQL), BI tools or MS Excel to improve efficiency • Conduct deep-dive analysis on sales trends, pipeline health, and top of funnel activities, delivering actionable insights to senior leadership and cross-functional partners. • Ensure data quality and governance across Salesforce, Snowflake, and other core systems by identifying discrepancies, implementing validation checks, and partnering with data owners. • Collaborate with Sales, Finance, Marketing, and Operations to translate business questions into analytical requirements and deliver insights that drive strategic decision-making. What you’ll bring • Experience in analytics, business intelligence, sales operations, or a similar data-driven role within a high-growth or enterprise environment. • Experience with SQL (e.g., Snowflake, BigQuery, Redshift) with the ability to write complex queries and validate data across multiple sources. • Hands-on experience building dashboards in Power BI, including DAX, data modeling, and performance optimization. • Demonstrated ability to analyze large datasets and communicate insights clearly through presentations, visualizations, and executive-ready summaries. • Good understanding of CRM and sales performance metrics, with experience working in Salesforce (reports, objects, pipeline structure, forecasting). About the team The Business Insights & Intelligence team plays a critical role in shaping strategic decision making across the Global Enterprise Sales organization. We partner closely with senior leaders, Sales, Marketing, Finance, Partners, and Operations to deliver comprehensive sales performance insights, automated reporting, and scalable analytics solutions. Our team is responsible for building enterprise-wide sales reporting frameworks, maintaining data governance standards, and enabling the business to make informed, data driven decisions. We foster a culture of collaboration, continuous improvement, and operational excellence — empowering stakeholders with the tools, dashboards, and analysis they need to drive performance from top of funnel through to closed won revenue. You will join a high performing, supportive team that values curiosity, accountability, and innovation. To learn more about our winning teams, check out our world-class teams that own it every day. What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #LI-AB1

Associate Director, International Market Analytics and Business Intelligence, Parkinson's - Mettawa, IL - Employees work in a hybrid mode - Full-time - Salary Min: 141500 - Salary Max: 268500 - Workday Global Grade: 20 - Compensation: USD 141,500 - USD 268,500 - yearly Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description The Associate Director, International Market Analytics and Business Intelligence (IMABI) plays an essential role in driving insights for the Parkinson’s disease franchise in our OUS markets. The AD will ensure market and stakeholder insights drive informed strategic and operational decisions for the brands. She/He will lead Business Intelligence and Analytics activities (primary market research, launch KPIs and market & brand performance tracking, and competitive intelligence) and be responsible for generating new and credible insights to support actionable recommendations that address key business needs and objectives. The Associate Director will manage all aspects of Business Intelligence, including project planning, initiation of the RFP process, Vendor Selection, Study Design, Contract Execution and Budget Management Key Responsibilities Include: - Serve as the IMABI lead for the Parkinson’s disease assets. - Responsible for partnering strategically with International, Area and Affiliate leadership, guiding brand and co positioning strategies. Drive using an insights-led approach and be able to advise on key initiatives based on knowledge of the business and market through data and analytics capabilities. - Enable and demonstrate leadership on the cross-functional business teams, International Brand Teams (INBT) and Area and Affiliates, to make better and more rapid business decisions by framing & prioritizing critical brand questions. She/He will need to present interim and end results and communicate all project progress/initiatives to Brand Teams, Senior Management, and/or Vendors, where appropriate. - Develop and maintain working relationships with Area and Key Affiliate contacts to co-create and execute plans, eliminate redundancies, and ensure consistency of our market understanding. - Influence and motivate Business Intelligence partners in Key Affiliates and play a leading role in the continuous brand planning process based on a deep understanding of the market drivers, patient journey, competition, and positioning, highlighting opportunities to enhance patient and HCP (Health Care Professional) experience. - Proactively identify new data sources and analytics opportunities to ensure the INBT decision-making is based on the most current, objective, and comprehensive insights. - Lead commercial competitive intelligence to help AbbVie anticipate competitor strategies and achieve market leadership. - Provide insights that will shape current dynamics and future market evolution over the next 3-5 years to guide the INBT in the development of successful strategies to maximize both the brand and the market. Identify and utilize reasonable data sources & analytic approaches to measure and evaluate the effectiveness of our core strategies and key initiatives. - Lead and participate in initiatives to improve the IMABI data and analytics capabilities. - Ensure all IMABI activities are completed on time, within budget, and in accordance with financial and ethical compliance guidelines.  Qualifications - BA or BS degree required.  Advanced degree (e.g., MBA or MA) preferred.  Degree concentration in market research, marketing, or social sciences. Statistical knowledge is a plus. - Minimum of 6 years’ experience in Analytics, Market research, Marketing, and/or Business Intelligence, including a strong working knowledge of key data sources and analytic approaches to gaining insights in healthcare at the global and country level. Experience developing and executing global analytics and research plans. Experience analyzing and drawing insights from quantitative and secondary data sets. - Global pharmaceutical or healthcare industry experience. Neuroscience/Migraine Disease and Launch experience preferred. - Excellent strategic thinking and thought leadership with strong story telling capabilities. - Analytical reasoning abilities, intellectual curiosity, strong business acumen, and creativity in problem solving, including developing and testing simple hypotheses using available data including market dynamics (share and total volume) trends in Microsoft Excel. - Experience influencing cross-functional, global and affiliate teams. - Ability to interact effectively with/present to (verbally and in writing) all levels of the organization. - Ability to be agile & nimble to changing business conditions, strong collaboration, and teamwork across functional groups to contribute to a productive work culture.  Lead strategically and create trust and respect within the department. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ - The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ - We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ - This job is eligible to participate in our long-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

• Collect, clean, and organise data from multiple sources • Build and maintain regular reports and dashboards using Excel or BI tools • Analyse trends and present findings to internal stakeholders • Identify data quality issues and support resolution • Assist with ad hoc reporting requests and data queries • Document reporting processes and maintain data dictionaries