Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. This is a fully remote job and it is based in the North part of the UK, area of York, Doncaster, Sheffield. We are looking for a motivated Junior Field Technician to join our technical team. This is an excellent opportunity for someone starting their career who has a genuine interest in technology, IT, and gaming, but does not require previous industry experience. You will receive full training for the role and ongoing support from a dedicated mentor engineer, helping you build hands-on technical skills and confidence in the field. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Field Service Supervisor (w/m/d) – Nord DE Location: Norddeutschland (PLZ 40–49, 50, 52, 57–59, 30–33) 🏠 Workplace type: Remote / Field-based | #LI-REMOTE 🕒 Employment type: Full-time 🔎 Über die Position Als Field Service Supervisor (w/m/d) für Norddeutschland übernehmen Sie die fachliche und disziplinarische Führung unseres Field-Service-Teams in der Region. Sie stellen eine exzellente Serviceerbringung vor Ort sicher und spielen eine zentrale Rolle bei Performance, Kundenbindung und Teamentwicklung. ✅ Ihre Aufgaben - 👥 Führung, Coaching und Weiterentwicklung der Servicetechniker in Norddeutschland - 🛠 Sicherstellung einer termingerechten Serviceleistung (Installation, Wartung, Reparatur) - 📊 Steuerung relevanter KPIs (z. B. Reaktions- & Lösungszeiten) und kontinuierliche Verbesserung - 🚨 Bearbeitung von Eskalationen und Aufbau starker Kundenbeziehungen - 🤝 Enge Zusammenarbeit mit Sales & Marketing - ✈️ Reisetätigkeit ca. 50–70 % (2–4 Übernachtungen pro Woche) 🎯 Ihr Profil - 📌 Mindestens 5 Jahre Erfahrung im Field Service, davon 2+ Jahre in einer Führungsrolle - 💡 Ausgeprägte Leadership- und Problemlösungskompetenz - 🌍 Sehr gute Deutsch- sowie gute Englischkenntnisse - 🔁 Hohe Reisebereitschaft und Flexibilität - ✅ Arbeitserlaubnis für Deutschland (kein Sponsoring erforderlich) 🌟 Warum Mindray? Bei Mindray gestalten Sie Medizintechnologie, die weltweit Leben verbessert. Sie arbeiten in einem internationalen Umfeld mit kurzen Entscheidungswegen, gestalten Prozesse aktiv mit und übernehmen echte Verantwortung – mit langfristigen Entwicklungsmöglichkeiten in einem stark wachsenden Unternehmen. 📝 Hinweis: Englisch ist unsere Unternehmenssprache – bitte reichen Sie Ihre Bewerbung und Ihren CV auf Englisch ein. Field Service Supervisor (f/m/d) – North DE 📍 Location: Northern Germany (Postal Codes 40–49, 50, 52, 57–59, 30–33) 🏠 Workplace type: Remote / Field-based | #LI-REMOTE 🕒 Employment type: Full-time 🔎 About the role As Field Service Supervisor for Northern Germany, you will lead and develop our regional field service team, ensuring high-quality on-site service delivery and outstanding customer satisfaction. This is a visible leadership role within an international MedTech organisation. ✅ What you’ll do - 👥 Lead, coach and develop field service engineers across Northern Germany - 🛠 Ensure timely installation, maintenance and repair services - 📊 Own service KPIs and drive continuous improvement - 🚨 Manage escalations and key customer relationships - 🤝 Partner closely with Sales & Marketing - ✈️ Travel approx. 50–70% (2–4 overnight stays per week) 🎯 What you bring - 📌 5+ years of field service experience, including 2+ years in a leadership role - 💡 Strong people leadership and problem-solving skills - 🌍 Fluent German and good English - 🔁 High flexibility and willingness to travel - ✅ Right to work in Germany (no sponsorship required) 🌟 Why join Mindray? At Mindray, you’ll contribute to life-saving medical technology used worldwide. We offer a collaborative, fast-growing environment where leadership is valued, ideas are heard, and you can truly shape the impact of service excellence in healthcare. 📝 Please note: English is our business language – applications and CVs must be submitted in English.

• Work within a territory sales team, primarily alongside an Area Sales Manager and Inside Sales Specialist • Support the initial ‘middle of the sale’ triage process by attending customer meetings • Understand customer future needs • Expertly position the value of Curtiss-Wright products/services • Interfacing internally within the business on technical details to ensure the customers’ requirements are met • Develop and deliver presentations detailing Curtiss-Wright products and solutions to customers • Discuss how Curtiss-Wright products could be used to solve the customer’s problems • Capture and analyse the customer’s requirements, identify candidate solutions, and discuss with Business Units (BUs) to produce a compelling and interoperable solution • Develop technical architectures, discussion documents, and technology presentations in support of customer engagements for both internal and external reviews • Work with Business Units (BUs) to produce a solution and discuss and refine with the customer ahead of final proposal • Perform analysis of competing solutions to ensure that the strengths and weaknesses of the Curtiss-Wright solution are understood • Prepare a winning proposal meeting the technical needs of the customer • Develop & maintain strong face to face relationships with customers • Review of new product designs from Business Units and solicitation of market feedback from the customer base • Assist Product Marketing Managers defining new product by reviewing new product proposals and providing market feedback • Serve as company expert in providing the highest-level technical support for customers

Role Description The Remote Field Services Team Leader I serves as the primary point of contact for our Remote Field Technicians and Field Services Leadership. Their primary role is to ensure the team's productivity, effectiveness, and the highest level of customer service in strict accordance with Stefanini's core values and reputation for best-in-class service. The Remote Field Services Team Leader I has a crucial part in promoting team cohesion, promoting a supportive work environment, and implementing strategies to achieve business objectives. This role requires strong leadership skills, excellent communication, and the ability to adapt to remote work dynamics. Responsibilities - Deliver support for assigned account(s). - Acts as a Single Point of Contact (SPOC) for all Remote Technical Support technicians and Stefanini Field Services Leadership. - Takes ownership, investigates and follows-up on escalations. - Liaison with accounts for workload balancing. - Reporting on progress, issues and problems to Service Delivery Manager; giving suggestions to optimize service offered and work processes. - Ensure each of the Remote Technical Support technician meet their required goals including schedule adherence, attendance, policy adherence, conduct, and performance. - Implements, monitors, and adheres to Best Practices. - Responsible for Remote Technical Support technician hiring, onboarding, coaching, counselling, feedback, disciplinary issues, and positive recognition. - Coordinates ongoing training and identify training requirements. - Writes employee performance evaluations, delivers merits, and performs other administrative tasks. - Assists with innovation and transformation of the RTS Shared Services. - Drives root cause analysis and opportunities for improvement. - Attends and participates in company meetings. - Performs other duties as assigned. Qualifications - Bachelor's degree in Information Technology, Computer Science, or related field. - 3-5 years of experience in IT Field Services, with at least 1-2 years in a supervisory or team lead role. - Strong knowledge of IT infrastructure (hardware, software, networks). - Experience with ITSM tools (e.g., ServiceNow, Jira, or similar). - Service management certifications such as ITIL foundation, Six Sigma advantageous. - Exposure to enterprise client environments. - Strong coordination skills for multi-site or regional support operations. - Excellent leadership, communication, and stakeholder management skills. - Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience. - Excellent verbal and written communication skills. - Willingness to work on-site, support shifting schedules, and handle escalations.