Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Job description This technical resource would be part of the Corporate Sales Systems Development and Support team. You will manage the delivery of assigned tasks in the implementation of DocuSign CLM projects across the Experian enterprise and helping the businesses support and maintain the CLM application. A key part of the role will be to perform configuration, customization & administration using DocuSign CLM and provide ongoing technical support of the production & sandbox environments. Key Responcibilities - Perform administration, configuration and customization as per requirements on the DocuSign CLM platform related to Forms, Templates, Clause library, Approvals and Workflows. - Perform assigned Project tasks, Change Requests, Enhancements and bug fixes, based on User Stories through Build, QA, UAT, and Deployment, while ensuring minimal post go live issues. - Understand data flows across CRM, CPQ & Contract Life cycle Mgmt. Systems and processes within these business systems. - Work closely with the Docusign CLM & Insight product owners and Scrum Master to provide technical development, administration and maintenance with respect to Docusign CLM & Insights - Work closely with UAT Team to define and execute functional, regression, unit and user acceptance testing. - Provide ongoing troubleshooting of incidents, partner with 3rd-party consultants and Dev resources to address issues and raise data quality concerns as necessary Qualifications Qualifications - At least 5 years of relevant experience required University/College Degree preferred DocuSign CLM certification preferred Salesforce CRM Certifications preferred Agile Certifications prefered Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here - Employee Status: Regular - Role Type: Home - Department: Technology - Schedule: Full Time

• Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics • Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services • Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows • Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering • Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting • Create and maintain comprehensive technical documentation for voice solutions • Conduct code reviews and ensure adherence to Salesforce best practices and coding standards • Troubleshoot and optimize voice implementations for performance and reliability • Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions • Mentor junior developers and contribute to team knowledge sharing and professional development

• Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics • Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services • Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows • Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering • Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting • Create and maintain comprehensive technical documentation for voice solutions • Conduct code reviews and ensure adherence to Salesforce best practices and coding standards • Troubleshoot and optimize voice implementations for performance and reliability • Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions • Mentor junior developers and contribute to team knowledge sharing and professional development

About the role We are seeking a Senior Salesforce Developer to lead the development and integration of Health Cloud, Data Cloud, Experience Cloud, and Service Cloud Voice solutions, with a strong emphasis on Epic development and complex system integrations. Key Responsibilities: Solution Architecture & Development - Design, develop, and optimize Salesforce Health Cloud, Experience Cloud, Data Cloud, and Service Cloud Voice implementations. - Architect secure and scalable data models, leveraging Salesforce Person Accounts, Household Data Models, and FHIR/HL7 standards. - Develop custom LWC components, Apex triggers, and batch processes for complex automation and front-end enhancements. - Optimize Service Cloud Voice integrations, implementing omnichannel routing and AI-powered automation with Amazon Connect. - Implement Data Cloud (Customer Data Platform) strategies for real-time data ingestion, identity resolution, and segmentation. - Configure and customize Experience Cloud portals, enabling seamless patient and provider interactions. - Develop custom EHR integrations with Epic via API-based frameworks, including FHIR, HL7, and MuleSoft middleware. - Experience working with AWS. Integration & Data Management - Design and develop high-performance APIs and middleware solutions using Salesforce APIs (REST, SOAP, Bulk API), Platform Events, and Change Data Capture (CDC). - Implement Event-Driven Architectures using Pub/Sub, Platform Events, and Streaming APIs for real-time data updates. - Lead cross-platform data integrations, including Salesforce Data Cloud, MDM solutions, and external healthcare data sources. - Manage ETL processes using tools like MuleSoft, Informatica, Talend, and Salesforce Connect. - Optimize data security and compliance in alignment with HIPAA, HITRUST, and GDPR regulations. Development Operations & Performance Optimization - Establish CI/CD pipelines using Salesforce DX, Git, Jenkins, and automated testing frameworks (Apex Tests, Selenium, Jest for LWC). - Perform code reviews, performance tuning, and debugging using Salesforce logs, Apex Replay Debugger, and SOQL optimization techniques. - Implement Salesforce Shield Encryption and Field Audit Trail to ensure compliance with healthcare data protection policies. - Lead DevOps strategies for metadata management, version control, and deployment automation. Collaboration & Technical Leadership - Work closely with Salesforce Technical Architects, Business Analysts, and Product Owners to translate business requirements into technical solutions. - Provide mentorship to junior developers and ensure adherence to Salesforce development best practices. - Document solution designs, technical specifications, and integration architectures. - Conduct knowledge transfer sessions to upskill internal teams and ensure long-term maintainability of solutions. Qualifications Salesforce Development & Customization - 5+ years of hands-on enterprise Salesforce development experience, including custom development for Health Cloud, Data Cloud, Experience Cloud, and Service Cloud Voice. - Expert-level proficiency in Apex, Lightning Web Components (LWC), Visualforce, SOQL, and Salesforce Flows. - Strong experience with OmniStudio (FlexCards, OmniScripts) and Declarative Development for Experience Cloud and Service Cloud solutions. - Deep understanding of Service Cloud Voice architecture and integration with Amazon Connect and Einstein AI chatbots. - Expertise in Data Cloud (CDP) implementation, data ingestion, data modeling, and identity resolution strategies. - Proven Salesforce Certifications Integration & Middleware Expertise - Proven track record in Salesforce-Epic integration, leveraging FHIR, HL7, and MuleSoft APIs. - Experience integrating Salesforce with third-party systems, including EHRs, Contact Centers, and Data Warehouses. - Hands-on experience with Salesforce External Objects, Platform Events, and Change Data Capture (CDC) for real-time data flows. DevOps & Performance Tuning - Strong knowledge of Salesforce DevOps tools: Salesforce DX, GitHub, Jenkins, Copado, Gearset. - Experience with unit testing frameworks for LWC and Apex, ensuring high test coverage and maintainability. - Proficiency in Salesforce Shield, Event Monitoring, and Health Cloud compliance configurations. Certifications (Preferred) - Salesforce Health Cloud Consultant - Salesforce Experience Cloud Consultant - Salesforce Certified Data Cloud Consultant - Salesforce Service Cloud Consultant - Salesforce Financial Services Cloud Consultant - Salesforce Platform Developer II - Salesforce Application Architect or System Architect